Hi, just returned from Calpe in Spain and we were burgled in our Holiday Villa which was booked through a UK company. On our last but one day we locked all doors, windows and shutters and went out for 45 minutes, returned and all was OK outside, unlocked and went in and after about an hour noticed an iPad, watch, some jewellery was missing, our mobile phones were out on the sofa still there and nothing else was missing, all inside locks were still locked. Phoned the rep, whist waiting spoke to the one neighbour who said same thing happened last summer to a dutch family who had 600 Euro and an expensive pair of trainers taken but their GoPro was not taken, they reported to the rep and police came etc, we did not have insurance and wondered where we stand in that SOMEONE USED A KEY to get in, we had one and the Owner, Cleaners, Maintenance Etc have access to one, also previous guests, people with a grievance may have copied a key ? This Villa company does have a few mentions with other villas nearby on TripAdviser with similar stories, we used the Safe but it was only big enough for my bum bag containing passports, money and car keys etc The Guardia Police came and we filled out a report, they did not appear to be surpised or concerned. So a previous burglary should they have put NEW LOCKS on ? Are the UK Rental Company liable for lack of security and compensate me ? Any Advice please on where to go with this ? Thanks Milocoon

Hi, A close friend of mine has recently been burgled. Though distraught and stressful, the stolen items were minimal in comparison to what could have been taken. The assessor came round a few days after the event, took some details etc and said that the electrical claim will be passed to the 3rd Party Company. Part of the claim, there were 2 electrical items which were gifted to my friend, for which the full price has been offer (by way of vouchers). There are no receipts for these items. The 3rd item a camera, my friend has a receipt for £140. It is barely 15 months old. They have offered less than half the cost, £66 in vouchers or a different model and spec camera which is rubbish (we know as I have the cheaper spec camera). My friend purchased this model of camera after much deliberation, and as the policy is 'new for old' thinks that the camera should be replaced with a model with the same spec or at minimum vouchers to the cost he paid. This camera is now discontinued, and the new specification for the camera is £165 so obviously the insurance do not wish to replace the camera. The assessor viewed the receipt when he came round and said there shouldn't be a problem with replacing the camera. Can anyone advise if my friend can complain about this offer. He has stated he isn't happy but the 3rd party company are not budging. Also he has an old phone, unable to locate the box at the moment, which was used as a spare. It is still worth around £50. The 3rd party will not accept this as part of the claim as he doesn't have the IME numbers etc. The silly sod kept those details on the laptop which also got stolen! With no back up. So no IME number = no claim. The assessor again said there would be no problem with this item on his visit! They are also refusing to replace the laptop until he agrees with all of the offers made on the other items. Being without a laptop is proving an issue and wants this all sorted as quickly as possible. Is there anyone out there who knows his rights on having part of the claim completed whilst trying to 'sort out' the rest of the claim? We have read up on vouchers being offered instead of cash, on the FOS website. So we know they can offer vouchers, all very well, but they are only offering PCWorld/Currys/Argos - all the places you don't buy electrical's from! Luckily they have said they will replace the laptop, he just needs one asap. Thanks Me_too