I sent a CCA request to Capquest this was passed to NCO However a reply has come back from Arrow Global and I am responding with a Dispute letter,but they have not put a return address on the letter ( only their registered office in the small print at the bottom ). In this letter they state that " The account is being operated on our behalf by NCO Europe ltd. We will only deal with this document request only and all other enquiries should be directed to them " So who do I send the dispute letter to and to where ?

My sons Virgin Money account was set up and accruing over the top of his limit, when his relationship broke down in October 2006 and he came back home. He was expected to pay the telephone bill and maintainence for his son and they were also asking him to sign over the deeds to their home. This all hit him badly and after a bad bout of depression, and eventually returning to work, he lost his job of 7 years. At first I couldnt get him to deal with his debts, as he recently put it he was in "a bad place". He was out of work or only doing telesales for most of the year, not seeing his son and not able to get legal aid to do, so thanks to no wage slips or statements. When he did eventually get a job my wife finally badgered him to let her run a DMP on his behalf she put among others an amount of £1729.32 that was to be paid to Bryan Carter & Co. £5 was paid to them as an initial setting up. When the payments were not being made she rang the CCCS who said Bryan Carter was no longer dealing with it. She rang Bryan Carter to find out who was , they didn't know. She wrote to MBNA, got no reply. Emailed Arrow Global and was told any correspondence had to go to 15 Old Bailey, London, a letter was sent - no reply. This was in February 2009. Then came a letter in November 2009 and December 2009 for £1724.32. She sent of the letter for a copy of the credit agreement. A letter was received in April 2010 with other card details on it, but definitely my sons signature dated 26/06/2004 on the last page of the agreement but with no actual card number on it. Now he is receiving letters and calls again and we wonder what position he is in. Much of the debt is interest and late fees. Any advice please?