Search the Community
Showing results for tags 'boiught'.
Found 1 result
-
Apologies if this has been covered before, I had a look but could not see a similar thread. And the reason I wrote the above is because I am imagining this is a familiar complaint. It relates to a desktop computer I bought online from PC World and now wish to return. I am within the required 14 day time limit so I wrote to them asking for a refund. I pointed out that I had switched the machine on to test it and they then pointed me to their Ts and Cs which say that by doing that I could not now return the machine. I wasn't quite so certain they were correct about their right to refuse me a refund on that basis and I cited the fact that I was within my rights to test the computer at home in the same way as I would test one in a shop and that I would have tested a similar model on display before I bought it. No, they said (repeatedly) although they repeatedly failed to address my central point about doing the same as if I was in the store. I also pointed out that they had no right to absolutely refuse me a refund as they should, at the least, refund me my money less any drop in value by having tested it. Again they weren't having that. So we are at stalemate - but who is right? I'd be interested in any views as I intend to keep pushing this one with them!
