Hello All, I have an annual membership with British Military Fitness which was taken via Salary deduction through my company via third party provider GYMFLEX. I trained with BMF for 2 months but had an injury on 1st of March in my left ligament and have not been able to train since. I wrote to my company HR as advised by GYMFLEX , along with recommendation from my physio for 3 month no boot camps that BMF provides since its not a GYM but boot camp setup only in outdoor parks, and the response sent back is as follows. 'Thanks for your patience whilst we looked into this for you. This has been raised to the gym and I'm afraid they are not willing to authorise a cancellation in these circumstances. When you signed up to the benefit you confirmed that you understood it is a non-cancellable 12-month membership and there are no exceptional circumstances in this instance for us to go outside of the standard terms and conditions.' I have looked up GYMFLEX website and they do mention that it can be cancelled if the GYM agrees as noted below 3.4 NON-CANCELLABLE MEMBERSHIP Your GymFlex Membership is a non-cancellable 12 month membership. In certain circumstances, and in line with your chosen GymFlex Gym’s own Terms and Conditions it may be possible to upgrade, suspend or terminate a membership. This process is subject to a written request by your Employer and a Process Fee of £25 is applied by Incorpore Limited. In the event a refund is agreed by the GymFlex Gym, Incorpore will pass on the entire refund received by the GymFlex Gym, less the £25 process fee and the Initial Set Up Fee. But the GYM which in this case is BMF which doesn't have an annual membership and hence no terms and conditions either They have a 6 month membership offer in which T&C mention that in case of injury, membership can be cancelled. (i) Cancellation for medical reasons, relocation or redundancy We may allow you to cancel your membership before the end of the minimum term if you have been a member and: Have a medical condition that stops you from attending classes Relocate more than 20 minutes drive from any of our venues (as measured by AA Route Planner) Are made redundant Can you kindly advise how I should proceed to take this further. Having attended only 2 months, I will loose more than 200£ in this. Thank You Sunny