Hi! I'm new here so please bare with me! I've had an ongoing issue with NPower which has escalated to such a stressful level I am now on antidepressants. After 4 years of NPower producing incorrect bills I finally switched energy companies In 2012. There was an arrears of £500 on the account and after 3 months of waiting for a final bill NPower said I owed £795 which I queried for about 5 months before they settled on £745 which I continued to dispute until April 2014 when I had just had enough because I couldn't find anyone to help me dispute this on top of being unemployed. after months of explaining I could not afford to pay this amount immediately I was bullied into arranging an unaffordable payment arrangement of £20/month. At the time I had a monthly deficit of £550 so this just wasn't at all affordable and I struggled to meet these payments but always communicated when I was able to meet the payment. I did however pay more than the agreed when I could and by January 2014 the outstanding amount was £500. Even after discussing this with NPower they still found it necessary to instruct their solicitors Wilkin Chapman LLP to issue court proceedings if I was unable to pay the full sum within 14 days. Again I explained my situation with Wilkin Chapman and produced a full income and expenditure document showing my deficit. There was no question of a doubt that they were fully aware of my circumstances. I made a token payment of £50 leaving a remaining total of £450 and was bullied into making a payment arrangement of £20/Month as they said their client (NPower) would not accept anything lower than this and would follow through with court proceedings if this was not paid. In March 2015 I advised Wilkin Chapman that I would not be able to meet my payment arrangement for that 6/8 weeks due to family bereavement and the fact that my invoices from work had not been paid. This they now claim to have no reference of. Wilkin Chapman followed with Court proceedings in April; and as soon I received the court documents I called and made an offer to pay something to avoid court action but they refused payment and advised that in order to stop court proceedings I would have to pay a total of £538. I was unable to pay this so believed my only option was to return the admission form back to them. I both emailed and posted the forms back to Wilkin Chapman on Friday 1st May and have receipt of both being delivered and signed for on Tuesday 5th May. On Saturday 15th May I received a CCJ (Default due to non response) from the Court asking for an immediate payment of £668.65 forthwith. Wilkin Chapman had failed to forward my admission form to the courts which resulted in this default. Wilkin Chapman have explained that their client (Npower) had advised them not to return the documents to the court. However, The Court have stated that the solicitors should have sent my admission form back to the court and allowed them to come to a decision if one could not be made by the claimant. Wilkin Chapman LLP have now asked me to forward a sum of £693.21 to be paid immediately. Although the original debt was for £450, with the interest added brought it to £538 and court costs total £130 bringing the forthwith sum to £668. NPower customer service team have advised that Npower have sided with their solicitors behaviour and accept that they may have acted illegitimately forcing me into further financial hardship. NPower have refused to accept a sum of £668.65 to clear my debt (my neighbours have rallied together and offered £500 towards the debt) and to add insult to injury ended the phone call with "if you fail to repay the amount of £693.21 we will proceed with collection measures." I just don't know what to do now! The courts have advised that they can remove the CCJ from my credit file if I pay £668 by 10th June 2015 but NPower and Wilkin Chapman LLP have refused to take this amount and want all their legal costs paid on top of the forthwith total on the CCJ.