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Hello All, I had this bad experience recently. I booked ticket through Lycafly for me, wife and baby back on 3rd Aug. At the time of booking the agency took the £90.00 for child but did not mention anything about the seating arrangement of the child. As a passenger I don't think I am supposed to know what a bassinet seat is and that I have to explicitly request for it. It was not until 14-Sept that my wife found about bassinet seat on internet blogs and immediately asked Lycafly about this. It was then that Lycafly placed request for bassinet-seat with the airlines but naturally it was too late, given travel date is 26-Sept. I now have to live with uncertainty as to how things will turn out tomorrow. If I do not get bassinet, its will be health hazard for my ten month old baby to be deprived from sleep and same for me and my wife as well. Even if I get the bassinet, it is not fair to have placed us on such a ambiguous situation. I want to complain about this to some dispute resolution body that Lycafly booked tickets for us without providing us vital information about the travel. I have sent the complain to Lycafly but don't think anything is going come out from them. Can you guys please suggest what options I have? Thanks for your reply.
