Showing results for tags 'auto-renewal'.
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We've just realised that Hastings Direct have automatically renewed the insurance policy for my wife on her motorcycle without asking. She had since taken out insurance with another company for the entire period, starting immediately that the Hastings policy ended. On phoning today they have refunded only £67.06 from a renewal fee of £196.75. That is disgusting. I think that this practice of auto-renewal without explicit permission is totally unacceptable, even if there is something buried in small print. To add to the cheek of it, this was auto renewed using a credit card that expired some 4 or 5 months ago. This is totally unfair practice and does nothing to maintain my trust in this company. Insurance is expensive enough, but we certainly cannot afford to pay for it twice on the same vehicle. Hastings customer service, please get in touch with me to resolve this.
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS