Hi,
I've gone through [removed] as they've said I can claim money back from Santander for their performance during a mortgage.
They've advised me I CAN claim and to complete their paperwork.
Can I ask, is this to do with capitalisation and adding arrears to the principle payments?
They're very vague and mysterious as to why and how..... for obvious reasons
can I do this myself?
Also, can I still claim back excessive charges on my mortgage account?
Any help appreciated