RAC to apologise to 1 million customers for breaking insurance renewal rules The RAC will be apologising to more than 1 million customers for falling short on rules on insurance renewals. The motoring organisation has become the latest – and one of the largest – businesses to be rapped by the Financial Conduct Authority watchdog. Rules introduced by the FCA a year ago require firms to clearly show the insurance premium a customer paid last year alongside their proposed renewal premium. They also require firms to show a “prominent, clear and straightforward message” to encourage customers to shop around. https://uk.yahoo.com/finance/news/rac-apologise-1-million-customers-breaking-insurance-renewal-rules-121828308.html

Here's another victory this year, this time Town & City Parking, ( now Smart Parking)............ My partner received a £70 invoice on 16th Jan 2013 with regard to an alleged parking contravention on private land. The event allegedly happened in Asda, and we had never been issued with a PCN and parking is free with a maximum stay of 3 hours. Will file drop all correspondence in order.....ENJOY..... 21 January 2013 Town and City Parking 5 South Inch Business Centre Shore Road Perth PH28BW To Whom It May Concern: parking charge Notice Number: ******** I refer to the invoice for £70 that you sent to me on 16th January 2013 with regard to an alleged parking contravention on Private Land. I note that you do not state what the alleged contravention is. I have complained to Rob Tippett, Store Manager of Asda Canterbury who stated,"He is more than willing to intervene if I hit a brick wall with you." I believe this matter falls under English Contractual Law because the matter does not relate to Public Highway or Council. My first point to you is this ... I have never received a parking charge notice at Asda in Canterbury although, I do shop there at least three times per week, but on the day in question, I was elsewhere. Therefore, your charge is rejected and the debt is disputed. I now require you to provide me with all of the following evidence. • Photographic Evidence clearly showing the charge attached to my vehicle at the time of the event in question. • A Copy of the charge notice. • Photographic Evidence of myself either in or standing next to my vehicle at the time of the event in question. • A Copy of the contract allegedly entered into. • A Copy of your Lease Agreement with Asda. Failure to supply me with all of the above evidence in light of your proposed threats, I will consider an abuse of the Court Process and Failure to prove Liability as in East Kent Hospitals Vs Fagan 2013. My Second point is that you do not own the land in question, therefore, you have no legal right to enter into a contract with a land user on behalf of the landowner, and so it follows that I cannot possibly breach a contract that does not exist - VCS Parking Ltd Vs HMRC 2012. Even if by some remote chance, you manage to persuade any Court that I am liable; my third point to you is the charge ... The Charge is a Penalty by virtue of the value of the charge. Indeed that particular car park at Asda is free of charge for customers with a maximum stay of three hours. In view of the fact that the Landowner suffered no loss of revenue, to suddenly ask me to pay £70 is a penalty charge and thus not recoverable in law. Excell Parking Services Vs Hetherington - Jakeman 2008. I would also point out to you that the signage at that particular site is inadequate and therefore contrary to the Unfair Contract Terms Act 1997. Now then ... Should you wish to escalate proceedings against me, I must inform you that I will consider this harassment to which I will seek remedy under Part V (40)Administration of Justice Act 1970. I will also be obliged to report your behaviour to the Office of Fair Trading. I trust that this concludes our business and it is the end of the matter, for which I would like confirmation by reply. Yours Truly ************************* ************************* ************************ ...... Parking Charge Notice Number:******* Parking Charge Notice - Cancellation 12 March 2013 Dear Thank you for your recent communication received. I have noted the points you raised and would like to confirm that we are cancelling the Parking Charge Notice. If I can be of any further assistance please do not hesitate to contact me. Yours sincerely Smart Parking Ltd Collection Department Smart Parking ltd also trading as Town and City Parking Registered Office: 5 South Inch Business Centre, Shore Road, Perth, PH2 SBW Registered In Scotland: Company Registration NO.SC138255 ************************* ************************* ************************ Miss ******* 16 March 2013 Smart Parking Limited 5 South Inch Business Centre Shore Road Perth PH28BW Whoever this may concern Parking Charge Notice Number: ****** I refer to your recent communication dated 12 March 2013. Thank you for the cancellation of the alleged parking contravention. I now require that you reimburse me for my costs associated in this matter which consist of: 2x recorded delivery letters at £ 1.55 each = £3.10 Stationary and telephone costs = £4.00 Total = £7.10 I expect your response within 14 days of this letter. Regards ************************* ************************* ************************ 21 March, 2013 Dear****** Parking Charge Notice : ********* Thank you for your recent communication received. I note your comments and as the pcn has since been cancelled for being incorrectly issued we attach a cheque in the sum of £7.10 in respect of your compensation claim. Please accept our sincere apologies for any inconvenience this may have caused. If I can be of any further assistance please do not hesitate to contact me. Yours sincerely Smart Parking Limited