I rented a flat from Alba Residental for 14 months. In those 14 months, the toilet flooded 3 times. Rather than replacing the shredder system they kept sending out plumbers who kept saying that there was nothing they could do to prevent any future blockages. When I moved in the flat was disgusting and nothing had been cleaned. Alba sent two cleaners who surface cleaned the flat. I ended up cleaning the entire flat myself after that. When I moved out, I left the place spotless. Alba came up with a massive list of items which they considered needed cleaning or replacement. The thing which outraged me most is the fact that they charged me £80 to replace a cracked freezer drawer (surely this is part of wear and tear, especially because the drawer wasn't actually broken, it had a minor crack in the handle, which still worked perfectly fine). The other thing they charged me for is "dusting the bed frame." This is ridiculous because I had hoovered AND dusted AND mopped the entire house. They also claimed that I had caused moulding in the bathroom, which was unventilated and did not have a window to air the place. Due to the fact that it is a closed bathroom, it is hard for water to evaporate. I used to leave the door open after having had a shower but minor moulding and minor stains appeared on the white rubbery bits between the bath and the wall. There is absolutely nothing I could do against this because there was no way for me to ventilate the bathroom properly. These stains are part of wear and tear and from time to time, the bathroom sealant just needs to be replaced. They charged me for this as well. There are plenty of other things which I was charged for, in addition to which Alba refuses to refund me the agency fees which they have unlawfully charged me. Does anyone have experience with this? I took photographs when I moved in but Alba is blatantly stating that they got cleaners in after I moved in (which is true) and that it is assumed that afterwards, the flat was in a satisfactory clean state. I would like to get my 25% back and I was wondering if anyone has had similar experiences and took the agency to a small claims court?