Showing results for tags 'agreed payment'.
Found 2 results
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Hi all, I'm new to all this so please bear with me. I would like some advice please. What has happened is I have a contract with Vodafone, and I was recently cut off as my bill was due at the beginning of the month (didnt have the money to pay). So on Wednesday (13/06/12) I contacted Vodafone asked what my bill was at it was £42.35p queried why it was so high. I found out that I had been charged an extra £5 for going over my internet allowance (usually I get a text to say I will be charged but didnt recieve one) explained that to the person I was speaking with and they said they no longer provided that service, but as I hadnt been informed they offered £5 off my bill as a good will gesture. So I asked if that would be taken off the bill that was owing and he clearly said yes, now making my bill £37.35p so I procceded to pay the bill on my partners card (with his permission) and I again clarified that it would be for the lower amount of £37.35p. My partner checked his bank account yesterday (16/03/12) and found that the higher amount of £42.35p had been taken, so I phoned Vodafone and they refuse to refund the amount back onto the card but onto my account and they offered me a measly £2.50p in compensation.......I know its only £5 that they have taken extra but its the principle of the matter. Can anyone give me any advice on how if possible to get the money refunded back to my partner. Thanks Taffy_lass -
Hi i have been following the usual procedure with 1st Credit who so far have come up with nothing. so now they send me a letter saying Barclaycard have sent me a copy of the cca and so please send them a completed income/expenditure form with offer of payment. well now i have had nothing from Barclaycard whatsoever! I know they have no right to income/expenditure information. but i am wondering if in the process of taking on an alleged debt they take on the paperwork, inlcuding copies or the original CCA? should they not have the paperwork themselves or are they just trying to fob me off?
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