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I took out a payday loan with Payday UK in April, failed to make the payment in May due to personal family reasons and have had to completely restructure my working hours to deal with this which has resulted in a lot of time off and loss of earnings. I advised PDUK on numerous occasions of my circumstances with no offer to set up a payment arrangement, they just kept hassling me, up to 17 phone calls a day, I was at my whits end and told them on the last call in June that it was the wrong number. Since the loan, I lost my bank card and was issued a new one, so they did not have my new card details on file. However yesterday, they managed to take £250 out of my bank account using my old null and void debit card. I now have no funds in my account, I have spoken to PDUK today and have been advised that they have sent me emails and made call attempts in the past, but made no contact attempts since the 14th June. So over two months later, they have taken the payment, using an invalid card without contacting me.
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