hi my brother is renting a house and the landlady is just awful when he moved in the last owner had a dog the carpets were disgusting she had promised to get them cleaned but the man said he was only able to do a part cos the electric meter ran out , so no carpets cleaned , also on the front foor there is glass pane piece it had a piece missing and was covered with cardboard she again promised to fix it , he has been there 2 years and she has fixed nothiong when he asked her abput the fire being serviced she said she will arrange for someone to come out again ....nothing he had a house with her last time (only because he has rods and plates in his back and doesnt work so cannot afford a bond thats the only reason and option because she didnt require one .....she couldnt get one because of the state of the place anyway) she charged him £80 because one day when he put his key in the door the key snapped , she said it was his fault as he must have used force (he told her the door was stiff to open but she doesnt listen) she also charged him £80 for cleaning the carpets and we seen her cleaning them herself (now my brother said family would do it even though the carpets were in a disgusting state anyway but she said "no no i have to have this house for the new tenants and you have to move to the house in 2 days time) this house is in terrible state and she is a landlady who just insists on money making , my brother cannot cope hes suffereing terrible depression cos he wants out and away from her , him and his girlfriend get £100 paid a week for the rent this woman charges £500 a month and it aint worth £300 !! is there any help cos ive searched online and everyone wants one month rent in advance and also a bond , we just dont have it to help him and they obviously havent got it either they are in south west wales , there is a bond scheme that helps with the bond but everyone wants a month rent in advance , Does anyone know of any sites that have landlords that just so bonds and no month in advance and takes housing benefit ? And also we know this woman is going to try and charge my brother for anything she can find , like she promised him she would take the rubbish out his back by the time they moved in but didnt do it and has been on his case for him to do it , he doesnt drive and the landlady has a VAN !! i thought you could withold rent if a landlord/landlady didnt do repairs or service gas fire etc is that right ? even though she insisted she had them make the housing benefit cheques out to her and not them but they still have to give her £100 a month any suggestions i dont know what to do to help him and thank you in advance