I have just moved house and let Scottish Power know as we have been customers for 13 years paying a direct debit monthly and never defaulting.
Yesterday I had a text from the bank and looking at my accounts they have taken £1,452 out without any prior communication.
When I rang them they said it was arrears which I did not have any idea about.
I can't understand why I have not been contacted about this as it was so much as I would have paid more each month.
I went to the bank and they have refunded me but obviously I have to sort it out.
Surely more communication should have been given, they e-mailed me when they needed meter readings.
Can anyone please comment on this.
Thanks for any input.