Hi Thanks for offering assistance in this matter. In the early 1990s I took out a Lloyds loan for £10,000 & was told that I would not be able to have the loan without PPI even though I had a secure job & was in good health, I was 22 at the time. Please note that I dont have any of the agreements in question & that the loan was sold on face to face tearms with my bank manager at the time. The loan in question ran from 1993 to 1998. I recently contacted Lloyds & expressed that PPI was not optional, I was told that PPI was a condition of the loan & was not asked if I had any other insurance or employment benefits. After waiting 6 weeks they replied with a letter of refusal to pay out on the PPI. This is what the letter stated! After considering the evidence & documentation available to me, I have not found sufficient evidence to agree with your alligations that your PPI policies were mis-sold. As such I am unable to uphold your complaint. Having completed all of these steps, I went to look at your complaint as a whole to ensure that we acted fairly towards you in relation to the sale of your PPI policies, given appropriate weight & balance consideration to all available evidence. I am sorry that you felt the need to complain about your PPI policies & appreciate that my decision may be dissapointing to you. However, I can assure you that I have fully investigated your complaint & all the surrounding circumstances. Your complaint Durind a telephone call on August 29th 2012 you said: 1) It was not made clear that PPI was optional 2) You were told that PPI was a condition of the loan 3)You were not asked if you had existing insurance or employer benefits. Findings In order to address the concerns you have raised , I have reviewed all the available sale related evidence, I have established that you applied for your loan PPI policies. To further assist my investigation I have also taken the following in to consideration. Your telephone complaint Our knowledge of our sales process & documentation at the time. It should be noted that prior to 2005 the sale of PPI was not regulated by the FSA. However, we were members of the of Association of British Insurers (ABI), which expected its members to conduct business with upmost good faith & integrity. All your complaint points have been fully considered . For clarity, I have addressed your allegations under the following headings. Optionality - Were you made aware that the policy was optional? Information & Disclosure - Did we give you enough information & help so you canmake an informed decision? Were our services & status explained correctly? Optionality - Relating to complaint points 1 & 2 I can confirm that ithas never been a requirement to take out a PPI policy in order for a loan application to be accepted. In addition, taking out a PPI policy would not have improved the chance of your application being accepted. I am also aware that the sales process at the time clearly demonstrated to you that your PPi was optional & I have concluded that the adviser did not mislead you in any way. I have therefore come to the conclusion that you were made aware of the optional nature of your PPI policies. Information & Disclosure I can varify that the adviser had no alternative policies to consider or offer to you. I am also aware that only where it was practical to do so we would have taken steps to identify your needs. However, we would have put you in a position where you could make an informed choice about the transaction that you were entering into & the insurance that you were buying. When considering the information available I can conclude that the documentation that we provided to customers at the time contained sufficient information to ensure you could make an informed decision as to wheather the policies met your personal requirements. It cannot therefore be concluded that the information & disclosure was inappropriate in the circumstances. Conclusion In light of my findings, I feel that our advisor acted fairly & reasonably throughout the sale. I believe the information provided at the time was a fair presentation of the feature of the policies & explained the policies' exclusions & the total cost of the insurance. I am also of the opinion that it was clear, fair & not misleading & therefore allowing you to make a fully informed choice. My review has not highlighted any failings with the sale that would lead me to believe your decision tp purchase the PPI policies would have changed. So I have 28 days to provide further supporting evidence, I have contactrd the FOS & they are taking on the case, however, due to backlogs it may take a year. I appreciate any help & advice on this matter