I have been a loyal customer of orange since the beginning in the early 1990’s and until the beginning of this had been happy with the service that Orange provide. However, I am now left both frustrated and angry at the way I am being treated. In February of this year I received a bill which included an additional £183.25 of additional data charges. This was somewhat of a surprise as I had been on a tariff that did not incur such charges. However, when contacting orange I was made aware that my tariff/plan had changed (without this being highlighted to me) and that due to this Orange would a) refund most of these charges and b) change my additional data charges to avoid this in future, alongside a SMS alert I would receive when exceeding my data allowance. Today I have received a bill for £1,133.42 (almost 10 times my average bill) and this details £843.60 of additional data charges! They tell me as they refunded excess charges of £183 in march that they cannot do it again and dispute that they told me that I would be covered by their SMS alter service as it apparently it does not exist! Ibelieve that Orange have a duty of care to customers to advise of such abnormal usage patterns (particularly as I am advise this is over several days) To add further insult, Orange have offered me a 3GB larger data bundle going forward as Orange say I am continuing to use unexplainablelarge amounts of data, yet this cannot be charged at the same rateretrospectively for the past 30 days. A charge of £30 compared with £843.60 isblatantly disingenuous. I have today cancelled my Direct Debit with Orange and have made a payment to cover all other costs associated with mylatest bill. At the end of my call at around 10AM this morning with Orange when I asked for the operators full name and extension she also insistedthat she provide her contact details by SMS, to date this SMS has not beenreceived! I Have today written to Olaf Swantee about this. Anybody have any similar stories? Note: In the latest billing period I have in no way used by handset for any additional ‘heavy browsing’ and I suspect a fault with the handset (as I can see data usage meter now rising when the phone is idle with no apps running, something Orange have disputed despite me having the handset in my possession to verify this). Good to see these Forums, great idea and thanks in advance folks!