I had a very bad experience recently. The car I had taken on rent suffered scratches on the doors. Over the weekend while the car was with me, I went to some garages and they told me that they could fix the dent and the fresh paint for 150 quid. I decided that it was best to report to Enterprise since you would prefer to get it done from your approved garages. The branch charged me £ 1000 excess and said that would take 3 weeks to settle invoices and refund the amount after deducting repair cost and other charges. Also, I was told that I would be shown the estimates for the cost of repair and that it would be a transparent process. The branch also gave me the number of the garage where it was to be sent for repair. I contacted the garage and they told me that the estimates were sent to Enterprise. While the garage told me that they can't disclose the amount, the Enterprise branch and Enterprise accidents claims department said that they havn't received the invoice. After 3 weeks when I again up their accident claims cell, they told me that the cost of repairs was over £900 and accounting for handling and other charges I was liable to pay about £ 1050 quid. That's a RIP-OFF. By my estimates and allowing enough margin to get it done from a enterprise class garage, all put together should not have crossed £ 250- 300. Extremely disappointed with the whole process. The lady on the phone told me that I could get a competitive quote and contest the claim. Now with the car repaired, how on earth can I get a competitive quote from other garages. A month after the overcharge, I am still awaiting repair charge details.

Hi I have returned to my works to a letter from a bailiff for business rates. I am behind on a payment plan with local authority , now they have instructed bailiffs who are demand full rates for a year almost £10,000. I have phoned the bailiff up asking for a payment plan - he point blank refused, he said all money (£10k) or they attend tomorrow and remove goods, if that happens - I am out of business, its over for me - I explained this to him and said I would do monthly payments - surely that's better all round, he said they will force entry tomorrow to gain access as he has already made peaceful entry - when he delivered letter. what can I do - ? I though maybe a change company name or new company formation so rates from today onwards in a different company name :- the liability on the existing company would only Be April to Now - reducing debt to around £3,500 If I had the money I would have paid , we are struggling at the moment but can do £1000 month maybe we could pay arrears £2000 ish to council there are plenty of assets - just no cashflow. If they are taken -I am screwed, they will go for scrap value and I will be out of business. any help please ?