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... in August 2015 BT hoovered £50 out of my bank account. I had cancelled BT sport in 2014 when my team were relegated and now out of the blue without any authorization from me they take my money. A year after cancellation! Their phone system is a joke. I was on the phone for half an hour (I timed it) just to cancel a contract I had NOT taken out. Later a guy from BT Billing rang me back who refused to listen to anything I was saying. Not least that I had cancelled the service in September 2014, that I had not been having the service since September 2014 nor been paying for the service since then. All he kept saying was that I hadn’t cancelled until today! Whenever I tried to point out the previous points he just talked across me. Why have you not been charging me then? I kept asked him. He refused to give me any address to complain to but did give me an address which will provide a recording of the phone call for £10! As soon as I get it I will stick it on Youtube. Offcom will not involve themselves in matters of billing and BT have no means of discussing the issue. Nice one. They are answerable to no one. My advice to all is to stay away from a bunch of rogues who will flush money out of your account a year after cancellation. Steven
