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Hi I really need some help with this. ebay CS I speak to on the phone are not listening, Paypal understand it and have been helpful, they have verified that I am owed money but unfortunately as it is complicated ebay CS appear not to understand and are refusing to help>>> story is I had two cases that I appealed and was successful in those appeals.... These are the 2 scenarios = Paypal transactions = 8th Dec buyer paid in = balance £50 29th Jan Payment Held paid out = Balance £0 29th Jan Hold Reversed paid in = Balance £50 29th Jan Dispute balance removed paid out = Balance £0 30th Jan Ebay reimbursement taken paid out = Balance Minus -£50 2nd Feb Ebay pay in = Balance £0 I am still owed the original payment of £50... All have seperate UTR's in Paypal.... The second is even worse:- 23rd December buyer paid in £184.95 = balance £184.95 10th Feb Payment held in Dispute = balance £0 11the Feb Payment reimbursed to ebay = Balance minus -£184.95 11the Feb Payment taken by ebay = Balance minus -£369.90 Horrifyingly they now owe me the £369.90 that they have taken from my account + the held amount of £184.95 plus the £50 they failed to refund making a total of £604.85 I am having real problems explaining this to ebay, but as I said Paypal understand and have agreed, so where do I take this next, does anyone know....
