We bought a property in July 2015, which we then sold in July 2016. It was refurbished in November and December and was empty the rest of the time. A new meter was installed in March. This was because the previous meter was a pre-pay meter, and we wanted to change this to a normal meter just in case there were any issues regarding selling the house with a pre-pay meter. We received a bill in July 2016 for £411.88, relating to March to July 2016, which was clearly incorrect as the property had been empty. I contacted EDF immediately to explain this, and told them it had been empty. I had given them a meter reading from the day that I moved out but said that the meter must have been faulty. They said they would look at the meter to check if it was faulty, but they did not do so. By this point the new owners had moved into the property, but EDF were still the supplier. After several phonecalls trying to get this resolved, EDF continually claimed that the bill was correct. I then got a call from someone who apologised and explained that someone at EDF had entered the meter reading incorrectly, and yes the bill was wrong. They issued me a new bill some time in July, this time for £8.97. I have a copy of this bill and EDF also have a record of this conversation. This was paid and the account was closed. Last week I received a bill from EDF for the original amount of £411.88. I called EDF to ask what was going on. They told me that actually the person who told me the meter reading had been entered incorrectly was actually wrong, and the original bill was actually correct. I explained the whole story again and told them the meter was faulty, to which they replied- As we no longer supply the property, we are unable to book an appointment for an engineer to attend and check the accuracy of the meter, only the current supplier can arrange this. If you would like this investigating, I would advise for you to contact the current occupant and see if they can contact the supplier so that this can be looked in to further as the supplier will only speak with the account holder and can not discuss anything with ourselves. Can anyone advise me what I should do in this situation? I am certain the meter was faulty, but there is no way I am going to be chasing up the current occupants to try and get that investigated. Why should I do the job that EDF should have done in the first place? However I really do not want to risk getting any bad credit information on my credit file.

Hi All, In October 2013, I moved into a shared property in Norwich as a student sharing with 3 other guys. I organised/paid the bills and they all paid me. In August 2014, we moved out of the property. We had paid monthly to First Utility and had overpaid on our final bill. I had to chase First Utility and eventually they refunded me £350 (not sure to the penny as was a few years ago and I don't have the bank account anymore). However, during this chasing, I was told that I also had a £400 (ish) credit on my account and would refund this as a cheque. I did think this was strange, however, didn't keep a close tab on the bills and presumed this was right as they had taken the previous refund into account. Both refunds eventually processed and in my bank account. Move forward 16 months, in December 2015 I started receiving texts from First Utility telling me my bill was 400 days overdue. I ignored these texts, but tweeted them asking for them to stop texting me seeing as the account had been closed and finalised. I then got a call from a Complaints handler who told me that the second refund was in error and that I now owe them this money back. After repeating to her that I will not be paying this back, as it's been over 12 months and this is their fault, I was then told it would be passed onto a debt collection agency. Yesterday I received a text from CRS Debt Collectors telling me that they had been instructed by First Utility to resolve an outstanding matter, and to contact them with the reference number. Obviously I have not contacted them, but now am not sure where to go to... Luckily, First Utility do not have my current address and therefore I believe the chance of CRS turning up on my doorstep is minimal. And I know that they have no legal powers and to send them away. So in summary... - First Utility refunded me 2 different amounts (why they were different we won't know), one after the other. - First Utility are now trying to claw back the second refund even though it was their fault. - First Utility have my phone number and e-mail address, however, have not tried to contact me between August 2014 and November 2015 about this overpayment. - I am refusing to pay this back. - CRS have now been instructed to collect this from me. What do I do??? I would send them a letter but I am loathed to give out my current address.