Rent-to-own retailer BrightHouse has been told to pay £14.8m to 249,000 customers by the financial regulator, the Financial Conduct Authority (FCA).
BrightHouse will compensate customers who had cancelled agreements after one downpayment but had not been refunded.
It will also make payments to those who signed up to lending agreements that "may not have been affordable".
The FCA said BrightHouse had not acted as a "responsible lender".
http://www.bbc.co.uk/news/business-41732865