Hi Everyone! I have recently found a suitable property to rent in my local area via Rightmove and, after reading the information provided regarding fees, (Admin charge £50 and Referencing fee £75 plus vat) I contacted the letting agent for a viewing. I contacted the agent following my viewing, to express my interest in renting the property, who explained the fees had increased to £200 because, I insisted that I was only willing to pay £150, as advertised, initially and the letting agent reluctantly accepted. I have now been informed that my application has failed due to adverse credit and I will require a guarantor to continue with my application. After checking my credit file online, I have not found any adverse credit which would affect my application. Furthermore, I do not have anybody to act as a guarantor ...not that I'd be rude enough to ask in the first place! The agent has also informed me that they cannot refund the £150. Is there anything I can do?

We are fighting a case with the council for breaching the terms of the tenancy . This tenancy is a secure tenancy from 1985. They are presenting the court with conditions from 2014 trying to say they are true tenancy . Can they do this or can I get the case thrown out as they are relying on this for their case . I am in court tomorrow without any legal help only advice. thanks in advance

There is often a lot of confusion, fear and trepidation when those of us with less than perfect credit files have to go through the process of being referenced and credit checked for a new tenancy. A simple google will show that there is conflicting information out there about what landlord and letting agencies can and cannot see. WHAT LANDLORDS CAN SEE When you are credit checked for a tenancy only the public data can be seen and shared: Electoral Roll CCJs Bankruptcies Name/DOB confirmation WHAT LANDLORDS CANNOT SEE Any private credit data is not allowed to be shared: Defaults Missed Payments Arrangements To Pay Number of open/closed accounts Type of open/closed accounts As landlords do not share credit data they are unable to see credit data shared by other companies about you. It all comes down to reciprocity. To allay any further doubts Experian state on their website what can and cannot be shared to landlords: http://www.experian.co.uk/consumer/questions/askjames370.html And from Equifax

Hi there I really need some advice. I am a single parent in a 2 bedroom property with 2 children under the age of 5. When I originally signed up to my tenancy agreement it was for 3 years with no break clause (yes stupid I know) Since moving in I have had problem after problem with damp and condensation. It has wrecked all my clothes and now my children are affected. The agent who is responsible of the property have failed to resolve the problem and I have email correspondence and photographs of the problems. I have asked them to cancel the agreement early and they are telling me that I would have to pay until the end of the agreement (feb). their exact words "Unfortunately in regards to ending the tenancy early you would be liable for 10% of the rent +vat from the date of early termination to the end of the fixed period and the monthly rent would need to be paid until either new tenants move in, landlord takes possession or the end of the current term whichever comes sooner." The contract expires in February next year and I really need to get of there at the soonest opportunity. The problem is - they have a £2000 deposit of mine and my mum is the guarantor. I am in a real state with this and really need some advice. I am sorry if my post isn't as articulate any many on here. I am really pleading for help! Many thanks

hi all, and thanks for any advice in advance. I've lived in a housing association house for 12 years. 10 weeks ago i received a kind of threatening letter instructing me that the boundary is to be moved and to move all of my belongings. there was no consultation, and the housing association had been in negotiations with the private developer for a minimum of 7 weeks, without saying a word to me. and they ere running around in my garden without my knowledge measuring up. housing association then said it has never been part of my garden. but the boundary hasn't moved in 77 years, 1945 aerial photo shows boundary in the correct position. 1948 councils maps show boundary in the correct position. 2003 council maps given with the tenancy shows boundary in the correct position. 2003 council records confirm boundary in the correct position in. 2004 the maps used to sell the properties to housing association from council show the boundary in the correct place. 2004 land registry maps show boundary in the correct position. 2007 or 9 survey map of the plot, that has been given part of my garden shows the boundary in the correct position. 2009 the housing association entered my garden and measured up without my knowledge and confirmed the boundaries. (housing association states they have never surveyed my property, emails confirm they did.) 2014 the housing association entered my garden and measured up again, without my knowledge, and came back with differing number. satellite imagery shows the boundary in the correct position. Photos show the boundary in the correct position. The has been no proof provided in any shape or form that the boundary should be moved. in fact the housing association now refuse to answer questions. or provide any proof. or explain at what point in the last 77 years the boundary has ever been in the new possition. the only thing that they have supplied is an unsigned lazer survey showing the boundary and the proposed move. (supposedly done by a boundary specialist, but it isnt signed off) to be honest, its a little confusing how it couldn't be part of my garden. I signed a tenancy agreement for all that was offered, as accepted by both parties. has the tenancy conditions changed under duress? (the threatening letter) Breach of tenancy, because they failed to consult? I have been informed that as i have the right to buy, they cannot asset strip my property. as they are a registered charity, they cannot cut price sell property, at a guess that also includes giving it away. would i be in my rights to withhold the rent until they properly address the problem? what would be the next steps? Its really strange having an 70 years plus old garden path leading into another property....

Hi I am in need of some urgent advice, I am on a short-hold assured joint tenancy agreement and the tenant I am sharing the property with is a friend (soon not to be) has failed to pay his rent, we are now two months in arrears. All he has paid to date is the deposit, have had numerous promises of will pay it tomorrow or this week and still no further, rent is due on the 23rd of each month. Now I have stumped up and paid is share of the rent to the agent to alleviate any problem with the agent, but what can I do? Ideally I want them out now, I have rented the property for 8 months on a short-hold assured joint tenancy prior to the new tenant moving in after the last moved out due to a job relocation. Even though I can afford the rent and bills of the property solely, I am not prepared to let the other tenant now known as squatter to live rent free. He has also not contributed to any bills either. Any advice would be great. Thanks

(1) Agreement in possession of landlord not signed by the tenant. (2) Agreement in possession of Tenant not signed by Landlord or dated What is the validity of this agreement. Notice of Termination ================ Location of the property not stated correctly and the postal address is missing. Company registration number stated as VAT number. Therefore is the Notice Valid?

What Regulations apply to the case of a Tenancy Agreement being entered into, but the gas company refuses to reconnect the gas to the boiler until the debt paid by a previous tenant is paid. Can the Utility Company insist that a new tenant accepts liability for the debt owed by the previous tenant.

Hi all. This may be a long post so please be patient!! I have had numerous issues with the attitude and practices of my landlord in the past (even being caught going through a laundry basket once for evidence of pets!!), but following a recent mid-tenancy inspection (where he was caught going through kitchen cupboards?!) I have had a letter posted to me with a number of issues raised. I will outline some of these below and just want to know where I stand with the demands - Numerous nails in walls to hang pictures. Taken on another adult tenant, so sub-letting. The reality of this is my daughter (who is 30) has come home to live for 4 months while she finishes her Uni degree and moves back to the house she owns. Landlord adamant there is a pet here and states has found hair and also claw marks on walls and stains on the carpet. Again, the reality here is my other daughter sometimes visits with her dog, which could answer the hair (at least my only guess). The carpet stains are simply from living with 2 teenagers and the marks on the walls are from moving furniture. There is mould around one of the windows and I am to provide more adequate ventilation. I am not prepared to leave windows open in the middle of winter so not sure what I can do here? A hammer and screwdriver were left in garden to make for easy burglary and showing disregard for the property. More a dig than anything else I feel, but I kind of take a point. Locks on the garage have been changed and keys not provided to landlord. The reality of this is the landlord has not replaced the back gate which has rotten, so extra padlocks have been installed due to having expensive gym equipment in the garage and living near a rough estate. The padlocks themselves are off my daughters boyfriends bike locks, so I will most certainly not be provided keys. During the actual inspection the landlord invited a friend around to take a look at an area he thought had damp. However, from now reading the letter it appears this friend also got involved with the inspection and they are both claiming photo evidence of what has been found. Is this allowed? The demands that have been made are to repair all walls and have the carpet professionally cleaned. The landlord has stated there will be a further inspection in 2 weeks to assure these things have been carried out. Are these fair demands? In the past I have touched up any paintwork and deep cleaned carpets myself when I am due to leave, not while I am still living here. I cannot afford to have a carpet professional cleaned in a 2 week timeframe and cannot see how this can be demanded. Does a lot of this not come down to how I leave the house when I leave? He has stated there will be deductions from my bond if I don't comply, but how can this be done while I still live here? Again, sorry for the long post but I am trying to find out if this letter and these demands are fair, or just my landlord yet again trying to make my life hell. Thanks in advance.

I currently rent my home from Home group in the North East. I have received my annual rent increase letter. However it has been brought to my attention we are paying a higher band of rent than a friend of mine who lives in the same size house just 10 houses away, on the same estate but different street. Now I'm not talking a few quid difference I'm talking £30 per week difference which i think is extortionate. With this in mind I did a bit of searching and found a valuation office agency electronic rent register and found tenancies in my street moving in after us where the rent is shown as £20-30 less than what we pay. Can anyone advise if I should query this and how I should do so? thanks for your time!

Hi, as the title suggests, i would like some advice on the issue? I moved into a private rented property 18months ago on a verbal agreement that I would live there for 3 years minimum. Due to work circumstances i was unable to fulfil this agreement. And have now moved out. Because I have had to move the Landlord is now refusing to pay back my deposit because it is before the verbally agreed 3 years! may i also add that I have not received or signed a written tenancy agreement. and i also strongly doubt that my deposit was registered with a tenancy deposit plan. Do I have any leg to stand on to get my deposit back? Is he breaking the law? Is it worth taking it further legally? Thanks

Hi My neighbor's son and his friend have for the last year been renting with a private landlord who is now selling house. They were going to rent together again, but his friend changed his mind last week. Come Wednesday next week the neighbor's son will be homeless, and is friend he was renting with who owns a one bedroom flat which he was renting out is going back to it. The major problem is in late 2014 my neighbor's son (I don't want to go into the ins and outs) ended up with a electronic monitoring tag for homegrown for himself. He cannot afford to find a lump some to take out private on his own. He was made redundant and cannot get another job due to monitoring tag and community service. He cannot go back home to mums has she is sold up and moving away. He did try and tell the courts and electronic monitoring tag company Friday gone about soon being homeless etc but no one wanted to know. Anyone got any advise, what to do. who to go and see? Many thanks Dan

I am hoping I can get some help or advice from someone here My daughter has just renewed her tenancy(December 2014). She has had a friend staying with her as a 'permitted occupant'. The situation now is that the friend has gotten herself pregnant(not planned) and has left the property without giving any notice to my daughter, she simply took her belongings whilst my daughter was at work and she refuses to answer any calls to her mobile. So we don't know whether she is coming back but it seems very unlikely. This leaves my daughter in a difficult situation as she now has to find the rest of the rent, as if it wasn't hard enough as it was, and it would appear that, as she is the only one on the tenancy, she is going to have to stay there until next December. My question is does this friend have any legal obligation to pay her half still? or can she just walk away from this? And she does have an obligation what's the best way to make sure she adheres to it? I hope I have explained this clearly enough, apologies if I haven't. As you can imagine im pretty angry at this friend of my daughters but I no there's a right way and a wrong way of doing things and im determined to do it the right way. Thanks for any help that be given, I really appreciate it

Hello, I am moving out of a flat on the 14th November and am I currently on a 6 month fixed term tenancy. I phoned the LL on the 16th october just to let them know we would not be renewing the contract this time they did ask to do this in writing but this was not done as we received a letter from the LL accepting we would not be renewing. Two days ago they put a note in the letter box Following a telephone conversation regarding ending your contract with us, please be aware we have received no written notice. Therefore you will be liable for rental payments covering your 30 days notice period even if you vacate. This is an email conversation after receiving the message. Hi, I have received a note from you yesterday trying to say we have not given you 30 days notice to vacate apartment. I think you are getting a little confused as I am on a fixed term tenancy and not a periodic tenancy. NO notice need to be given to end a fixed term tenancy (as this is what fixed term means). I did phone you to let you know I was leaving as a gesture of good will. I have also got a letter from yourself accepting that I will be leaving. As I told you on the phone I will be leaving on or before the 14th on November. If you need more info on this maybe I can point you to what the OFT has to say about notice periods on Fixed term Tenancy Agreements please see bellow. Susan https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284440/oft356.pdf Notice not required for fixed term agreements 3.78 A tenant is not required to give notice to bring the tenancy to an end at the end of the fixed term. That is because a fixed term agreement comes to an end at the end of the fixed term, and no periodic tenancy will arise if the tenant then leaves. We appreciate that landlords will want to ensure that their properties are not left empty between tenancies, but object to terms that impose a contractual obligation on the tenant to give notice in order for the tenancy to be terminated at the end of the fixed term. This could allow the landlord to impose a substantial financial penalty on tenants who do not realise that notice is not required, by requiring them to pay rent for a period after the end of the fixed term. Terms such as this are not necessary to protect landlords from the possibility that their property will be left empty, as the law allows landlords to recover possession at the end of the fixed term by serving at least two months' notice, and they could do so where their current tenant fails to indicate when asked whether they intend to stay on. The landlord and tenant could of course still agree to a renewal of the tenancy even after such notice was served. Their reply. Can I draw your attention to the points in your signed agreement: 8.1. In order to terminate this tenancy at the expiry of the fixed term, the tenant(s) named in clause 1.5 must give at least one months' written notice to the landlord prior to the contractual date of this tenancy agreement. If the rental is extended beyond its fixed term and becomes a periodic tenancy, the tenant(s) will be required to provide one months' written notice prior to the contractual date in order to bring the periodic tenancy to an end. I do agree you called and spoke to me that your intentions were to vacate, however I informed you that we must receive this notice in writing, which you have failed to provide. I can take this email as your notice to leave but you will be liable to make rental payments up to 5th December. (30days from this notice). My Reply. Hi Thank you for your email. Again I will tell you that I will be leaving the apartment on or before the 14th of November as good will gesture. The contract term you have given is unfair and unenforceable. If you pursue this matter any further then I will have no alternative to report this to the Office of Fair Trading. Any attempt to take any money will be defended using the UK court system. I advise you to seek legal advise before you reply to this email. Susan. Their Reply. Today at 11:43 AM Once again as per the contractual agreement you have signed with us you must provide WRITTEN notice to vacate. We have sent you a number of letters and emails which we can provide as evidence to show you have failed to provide the written notice. Should you fail to make the notice period rental payment we will retain from your bond. The amount for your records will be - £440.00 (£600 rent / 30days in month = £20per day. £20 x 22days (14/11/14-5/12/14) = £440). I have also enclosed your contract which is signed, and all the letters and emails sent to you regarding written notice. For all we knew you could have changed your circumstances and wished to stay in the apartment. Should you disagree you will have to dispute the matter with the company where your bond is held (My Deposits) this will have to be done following a check out appointment. Can anyone advise on how I should now proceed with this.

Partner and i are due to rent a property. They have told me that my partner would be 100% responsible for the rent as he earns more than me. Despite this they have told me as i have a CCJ i would need a guarantor who has a proven income of £22,000?? My partner is earning all the money to pay for the rent (3 x what the they need for minimum amount) yet they say i need to fin someone who is earning £22,000? Why do they need someone earning over 22,000 for my share if the contract has my partner down for 100% of the rent?? Can my partner be my guarantor? Another thing the estate agent told me that experian make the decision and they have now *closed the case* ........i called experian they said they provide the reports that's all they do not make decisions like that. Is it just me or does this seem odd?

Hello, My sister-in-law currently rents a property from an agent, which was initially based on a 6 month tenancy. The agreement was in writing, signed by both parties and expired on September 3rd 2014. She has not received any further tenancy agreements nor signed any additional paperwork since this time. The original tenancy agreement, now expired, has it clearly written that "nil" deposit is/was required at the beginning of the tenancy. My sister-in-law has rented previous properties from this agent and I believe it was verbally agreed between the two that the deposit would be "ported" or similar from a previous property, but this certainly isn't in writing anywhere. My sister-in-law, according to the terms and conditions of her expired tenancy agreement is not aloud pets without prior consent and an additional deposit sum. She has recently bought a puppy and not informed the agent (not her finest hour) and the agent has, in my opinion, fairly asked her to fill out a pet form and pay an additional sum of £250 to cover potential damages, which I believe is fair. Now onto the crux of the problem. The house, even upon moving in, showed signs of damp. This has gradually worsened and on closer inspection looks like it's been present for some considerable time. Mould is growing on most downstairs walls and upstairs ceilings. In my non-expert opinion, it's not something you'd want to live in - and it stinks of it. After informing the agent and suffering complete inaction she approached environmental health who have conducted an inspection and deemed it in urgent requirement of remedial works, and has forwarded this to the agent. Following further inaction from the agent a subsequent visit from the environmental health man took place and additional letter(s) to the agent were sent. The agent has since been in touch stating before any remedial works take place they require the agreed (apparently verbally) deposit of £1000 paid on a plan of £200 per month starting January 2015. This isn't in writing anywhere (I'm assured) and the original tenancy does indeed state "nil" deposit. My sister-in-law tells me that the agent told her they were unable to port the deposit from her previous property due to damages left making it unrecoverable, therefore a deposit falls due on this property as a result - again none of this in writing. All that said, my sister-in-law is certainly no saint and doesn't tend to look after her properties. She has 6 children and lives off benefits so usually finding a house remotely suitable is problem, hence why this house was accepted - it was bigger than her previous. What I'd like to know, is in people's opinions, is she owing of any deposit and does the agent have a "right" to demand it and indeed hold back any remedial works advised by environmental health. That said, I believe she's on a sticky wicket as she has no active tenancy agreement and I assume the agent isn't obliged to give her one, so perhaps rocking the boat could end up causing more trouble than good? That said she is family and I don't particularly want to see her in emergency housing or B&B's as a result of being evicted. If anyone has some facts or advice that would be great. Cheers

Hello everyone ! My landlord has not paid my deposit into a rent G'tee scheme . Can anyone provide a copy of a completed form 1 ( perhaps with dummy info ) to take to sheriff court ? I really don't have a clue how to fill it in Any help would be appreciated. Thanks

I have an assured tenancy in a housing association flat. I first moved into the complex in January, 1994. Due to my disability stairs were a real problem, so in February 2001 I transferred down to this flat which is on the ground floor. If I came into some money would I have to leave my flat? The amount wouldn't be enough for me to buy my own place and I wouldn't get a mortgage as I am not working due to disability. This flat has been adapted for me and can be adapted further should I need to use a wheelchair in the future. I would stop my means tested benefits and would then be paying my own rent direct to the HA. I'd welcome any info/advice. Thanks

We have recently taken over a commercial property who were supplied electricity through BES. After lots of hard work we've finally managed to change the electric supplier to EDF. Much better contract and much less money. BES want to charge us for the period between taking over the tenancy and today. The rates they have stipulated are a £1.50 standing charge per day, and a rate of 22p per KWA usage. Are the above rates fixed? Is there any way we can object and get a lower tariff? Seems harsh that we never entered a contract with BES, yet they are able to charge us these ridiculous rates, because the previous tenants dealt with them. Any help much appreciated.

Today my Landlord has taken possession of ground that I rent. All my equipment is still there. I am late with my rent - I pay six months in advance and I am a good few weeks late with my payment, but it was paid into their account yesterday. I have been to see them and they have said they still need to take possession, but will give me a decision on Monday as to if I can stay or not. My lease is a Fixed Term Farm Business Tenancy and it's for three years, I am a year into the lease. Please people, is there anything I can do if they turn round and say I cannot have possession back? Please don't read and run - I'm really upset and any kind of help or advice would be most welcome right now.

February 2014 Old landlord sold the block I live in & new LL via a new letting agent informed us that the current AST would be honored & that the deposit would also reflect the changes. Aug 2014 end of AST the new LL asked us to sign a memo of renewal for additional 6 months whilst increasing the rent. LL stated this is not a new contract & that it was only to notify us of the increase. Note 30 days notice was not given. We believe this is now a Statutory Periodic. The council has informed us that planning to refurbish has been received and that we would all need to leave once permission has been granted; anytime around Xmas. I have looked at the deposit with DPS & though it has new LL details it has never been reissued either because of the change of ownership or change of contract . AST to SP etc. Also it states that it was not protected for 40 days even though it was through old LL. Therefore we are awaiting S21 ( not everyone had deposit protected after 30 days). My question would be this because of the negligence of new LL/LA if no one has a contract with new LL is S21 valid? Surely a contract would have to be submitted as evidence in court & as no one has a signed contract with new LL what could that mean ?. Also if deposit through negligence of previous LL but assigned to new LL is 40 days old would that make a S21 invalid? via LA they stated they'd honor the deposit. SUPERSTRIKE LTD when AST becomes SP. Are the other tenants deposits not valid They are with DPS. Finally if it is SP & everyone's rental period starts 5th of the month does that mean 2 months must be given by the 4th of that month; or carry over to next month.Thanks

My wife and I are renting and we've had several instances of anti-social behaviour in the immediate area recently. Last week a car was set on fire right outside our house and last night 2 more were burnt about a 50 yards away. I thought the first might have been an accident but with the other 2 going up I'm guessing it's deliberate. We've also had a couple of letters from the police asking for reports of anti-social behaviour in the street and to attend a local meeting about the problems where we could voice any problems so it is a known trouble spot to the council and police. Our tenancy runs out at the end of February but I'd like to know if these incidents could be grounds for ending the tenancy early? Also the landlord hasn't given us any information about the deposit protection scheme or even if he's using one. Could we use this to end the tenancy?

Hi My housing association employee wants to take facial photographs of us for their tenancy audit after 38 years of residence. Is this allowed?

I need some help, I am writing on behalf of my friend. She moved Italy 3 months ago due to her husband's work relocation, they found a property through an estate agent which they viewed on skype. They liked the property and they paid all the relevant fees by a bank transfer. The property was to be managed by the letting agent. They moved to the UK and they signed the contract for the property the day before their move in date. The contract stated the property was to be fully furnished. The day they moved in they found that the property was empty apart from a fridge freezer and a washing machine and dishwasher neither of which worked. They called the agency immediately and were told that the landlord had arranged a mattress(no bed!) and a sofa to be delivered the following day. The next day a filthy second (or third!) hand sofa was delivered along with a very well used and stained mattress with no springs left. They called the agent and aked for these things to be removed. The agent said this would be done and also that the landlord had ordered a bed base which would be delivered next week. In the meanwhile my friend her husband and son aged 1 slept on the floor for two days after that, they decided to buy all required furniture themselves as the agent had given no indication that this problem would be sorted out.They told the agent they were going to buy the furniture and the agent spoke to the landlord and came back with an offer of £250 to compensate the fact they had to sleep on the floor. Beside the furniture problem, the bathroom had many issues : 1. the shower riser rail was hanging off the wall (fixed 1 1/2 months later) 2. cracked tiles on the floor (fixed 3 months later) 3. 5 cm hole in the bath tub fixed with silicon (fixed 2 months later) 4. a week after arriving at the property they discovered a big leak which was dripping through floor into the kitchen below. (appereantely fixed 1 1/2 months later - not fixed still leaking from the kitchen's ceiling) Downstairs the dishwasher was not working, the oven was not working and the washing machine was not working and they asked to remove the washing machine and replaced it with their own. The landlord replaced the dishwasher and the oven 2 months later. Toilet downstairs flushing button missing and toilet not working (fixed 3 months later). They asked the agent to have a new glazing in the masterbedroom, as there was condensation in the double glazing, still not fixed. The contract has 6 months break clause so, the earliest they can leave is 1st of january 2015 they gave notice 3 days ago ( the flooring fixing was done because of it as they have a toddler that was at serious danger of swallowing pieces of the grout that had broken free, and the toilet downstairs that was basically fixed to avoid the notice). They always paid the rent on time. The question is ... can they move before the 1st january? They never received an inventory nor a gas safety certification.

I have been personally dealing with my landlord for over a year now without any legal support to correct being overcharged for rent at my residence for 11 years. During my tenancy (before march 2013) I was issued with court costs as my landlord made applications to the court to recover rent arrears held on my account. I signed a tenancy agreement for a 1 Bedroom apartment in 2002. The rent was set and I never questioned it (Why would I??). In March 2013, I found out that from the start of my tenancy I was registered as a two bedroom tenant paying rent for a two bedroom accommodation. This came about as I received a letter from the council requesting payments from me to pay for an unused bedroom space. When I notified my landlord they adjusted my rent account to reflect the rent their tenant's would normally pay for a 1 bedroom property. In addition, they also debited payments from my credit balance to cover the outstanding court costs. I didn't agree to any of this nor was a new tenancy agreement issued to me. - (Do I still have a legally binding tenancy agreement contract with my landlord)? I used their complaint procedure to request returning the court costs to my rent account as I believed I should not be held liable. My initial complaint was overruled and was told by my landlord that they were justified in their actions as my rent account still would have been in arrears even after the adjustments. I used my old rent statements, with the correct rent charges to calculate any outstanding arrears before the court applications were submitted and found this not being the case. Again following their complaint procedures, I re-submitted a compliant insisting that the court costs transferred from my credit balance should be returned to my rent account. After nearly a year on, my landlord agreed and confirmed my calculations and produced a gesture of good will (GOGW) of £190 to draw a line in my complaint. I did not agree with the (GOGW) and issued my final formal complaint to return all court cost's. Eventually, (as of last month) my landlord refunded my account with the full court costs suggesting that refunding the full amount was way of compensation to me. I am in desperate need of sound advice as to what rights I have as a tenant, if I am being treated fairly, do I have any entitlement or due compensation, who should i contact for legal advice and generally just being in this position as I feel that my landlord is not being up front with their obligations.