Scottish and Southern Energy (September 2010) Investigation into compliance with obligations under the gas and electricity supply licences (Standard Licence Condition 25) Ofgem is investigating whether Scottish and Southern Energy is complying with obligations under standard licence condition 25 with respect to telephone and face-to-face sales activities. By way of background, following the Energy Supply Probe – link opens in a new browser window, Ofgem put in place a new version of standard licence condition 25 with a view to helping domestic customers make well-informed decisions in response to telephone and face-to-face sales activities. In particular, there are new requirements for domestic suppliers to provide estimates and comparisons during face-to-face sales activities (with effect from 18 January 2010) and to secure the achievement of an objective in respect of both face-to-face and telesales activities (with effect from 21 October 2009). In summary, the objective requires domestic suppliers to take all reasonable steps to ensure information provided is complete and accurate, understandable, appropriate and not misleading, and that sales activities are conducted in a fair, transparent, appropriate and professional manner.

Scottish Power (September 2010) Investigation into compliance with obligations under the gas and electricity supply licences (Standard Licence Condition 25) Ofgem is investigating whether Scottish Power is complying with obligations under standard licence condition 25 with respect to telephone and face-to-face sales activities. By way of background, following the Energy Supply Probe – link opens in a new browser window, Ofgem put in place a new version of standard licence condition 25 with a view to helping domestic customers make well-informed decisions in response to telephone and face-to-face sales activities. In particular, there are new requirements for domestic suppliers to provide estimates and comparisons during face-to-face sales activities (with effect from 18 January 2010) and to secure the achievement of an objective in respect of both face-to-face and telesales activities (with effect from 21 October 2009). In summary, the objective requires domestic suppliers to take all reasonable steps to ensure information provided is complete and accurate, understandable, appropriate and not misleading, and that sales activities are conducted in a fair, transparent, appropriate and professional manner.

Scottish Power (March 2011) Investigation into compliance with obligations under the gas and electricity supply licences (Standard Licence Condition 27.2A) Ofgem is investigating whether Scottish Power are complying with the requirements of condition 27.2A of their gas and electricity supply licence. Condition 27.2A requires that any difference in the terms and conditions between different payment methods must be reflective of the costs to the supplier of those different methods. The investigation has been launched in relation to the significant difference between Scottish Power’s standard and direct debit tariffs.

£582m to Scottish Councils for affordable homes As well as providing this funding, the Scottish Government has also published a new Affordable Housing Supply Programme guidance below. http://www.scotland.gov.uk/Topics/Built-Environment/Housing/investment/guidancenotes/GuidanceNotes2012/HSGN201206 With thanks to SG Landscope

Having checked through my partner's credit file with her today it appears that London Scottish have posted two Arrangement to Pay markers on her account data even though the Direct Debits came out on time every time. What can we do to resolve this as obviously ATP markers are significantly detramental to us obtaining credit. Any help would be appreciated. Thanks

Morning everyone, Here's a situation I'm new to, I wonder if anyone can please advise? I moved into a flat in March The flat has had extremely little use since then, mainly because I've been away a lot The previous occupiers vacated 28th February. They used EDF for both Gas & Elec. Early March I started receiving letters from EDF addressed to "The Occupier" or "The Customer" I ignored EDF's letters. I'd used them before and didn't want to this time around. I also wasn't in a hurry to sign an alternative energy provider because I would be away for several weeks In April I signed Scottish Power for Gas & Elec - a good deal, including a Quidco cashback offer. Only issue was, it would take a long time for them to officially start supply In July Scottish Power finally started supply. Mid July, I provided them both start readings (from when I moved in in March) and current readings. The differences were very small - extremely low usage due to me hardly being there EDF continued to send letters and bills addressed to "The Customer" (must be using estimated readings even though labelled as Actual!), although I've not instructed them and I'm pretty certain they'd not have had any access to my meters. I've ignored all EDF letters/bills (Electricity bill about £150, Gas about £50) because I want Scottish Power to pick this up, not EDF. 9-Aug, EDF send letter addressed to "The Customer" saying that the reading they have received (from Scottish Power presumably) is "not in line with your previous energy consumption"... they are in the process of contacting my new supplier (Scottish) to agree an accurate closing meter reading and the process can take between 6 and 8 weeks ... as soon as agreed a final bill will be sent to me, I do not have to take any further action. 12-Aug, EDF send letter addressed to "The Customer"saying the Gas amount of £50 is outstanding, threatening that if I don't contact them or make payment within 14 days, they'll refer to the Collection Management Team. I had planned to not contact EDF as I have no dealings with them, and get Scottish to absorb the consumption from when I moved in March. But now am uncertain as to how this would likely play out. Does the "default provider" have any rights? Any advice would be appreciated - thanks in advance.