Ok….so the Wolves are well and truly closing in and I’m starting to crack under a number of different pressures and would really really appreciate some sage advice as I am not thinking straight…..please excuse the rambling… I am in arrears on my mortgage and made an arrangement with Shoosmiths in March to pay back a portion of the arrears and the payment due each month - unfortunately a number of different circumstances have arisen that have destroyed my ability to pay and so the last two months have been unpaid - I informed shoosmiths of my circumstances with the intention of getting back on track asap… My partner and I have split and will be selling this and the other property we own. In addition she will be securing employment to cover off the expenses on her and the kids house while I will be able to pay mine. So the future is not completely bleak - there is plenty of equity in the properties and I have told shoosmiths this with an intention to keep up current payments (however tough that is) and to clear the arrears on the sale of the house. they have not been sympathetic - their client has instructed them to issue proceedings and apply for a hearing date. they will only stop the hearing on receipt of full clearance of outstanding arrears. I worry that all this will come crashing down before we have a chance to sell the properties. Now a question that is going through my head - while all this is going on do I continue to make payment on the mortgage? I dont say this lightly but money is so tight that the money could be used for other things - like subsistence and bills! Do I wait for a hearing and explain to a magistrate/judge my situation and hope for a sensible response to what I’m sure is my reasonable proposal? I have been living with debt for a number of years now so know how to deal with DCI’s etc but this is a new and frankly very worrying situation especially with my personal situation. Any advice/thoughts gratefully received GIB

I have a few threads going, but this is my Nat West one. I had a few issues and worked away a lot in the last 4 years, and my Nat West current account was overdrawn. I guess it went to collections but i never heard anything in the post and just forgot about it (stupid i know). I have checked my CRA and it shows as defaulted back in 2009, for around £1500, although strangely in the last few months the balence has reduced by about £100?? I do want to sort it out now, but i guess there could be charges on the account, I did get a load of charges refunded around 2006/7 so i know the process. First step is to SAR them i guess? I also had a business account which appears to have been closed as well, can i just phone them about all this or should i keep it in writing?

Hello In July the Nat West Bank paid a direct debit that took us £7.94 o/drawn. Unfortunately we were unable to clear the £7.94 for 11 days which incurred a charge of £66.00. Every penny we have is spoken for and we have to live to a strict budget. If the dd wasn't paid we would have incurred a £12.00 charge not a £66.00 charge. This has escaleted and wehave now paid the Nat West £271 in charges. We spoke to the Nar West the very first time it happened and they told us th\t they could do nothing and the charges stood. We wrote to them raising the fairness of them creating an unauthorised overdraft, charges on charges and how it was causing a debt that we could not afford. Yesterday by phone - not by letter they told my husband that they had followed the banking rules and they had domne nothing wrong. They maintained the charges were fair and that as a gesture of goodwill they would refund £24.00 worth. We advised him that we don't get paid until 28th Novembr and we are o/drawn today because of the last £66 in charges. We will now incurr a charge of £120 for 20 days of being overdrawn. His response was speak to amember of your family to see if they will lend you the money to take you out of ovrdrawn balance. He also told us that going to the FOS would make no difference as the Nat West has done nothing wrong. Having gone down the avenue of using the new banking code what is left. Everytime we have been to the FOS regarding banking issues they have ruled in favour of the bank. Please if anyone has any ideas it would be greatly appreciated.

[Apols, I haven't the foggiest where to ask this. So if it's in the wrong forum please move it. Thank-you. ] A close friend separated from her husband about 7 years ago, give or take. She has asked to be taken off the joint account many times. On at least three occasions over the passed four years she and her estranged husband have signed whatever form they were asked to and returned it to the branch. On one occasion, at least, this was done in the bank with a member of the banking staff. The husband has since run up an overdraft of £7k. Unfortunately, my friend's name remains on the account and NatWest claim not to have any record of any request(s) for her to be taken off it. There is some concern that the husband may default on the debt and go bankrupt.Where does my friend stand? Is there anything she can do to protect herself from a debt she had nothing to do with? What steps could she take to try and prove that Nat West have repeatedly been appraised of the situation and she has asked to be removed from the account long before any debt was created?

I have had a Nat West Credit card for some years, did have problems about 4 years ago but caught up and maintained regular payments and in the last six months started overpaying to reduce my balance. A couple of months ago they started reducing my credit limit by my overpayments, I asked why and they said it was due to affordability but I did say that did not mke sense as I was overpaying. Yesterday I got a letter from them saying they were going to hike the interest rate up to almost 30% and my choice was to eith accept it or close the account and pay monthly sums (I dont know what the monthly amounts are yet). I opted to close the account. My question is as this was a credit card and will now become a loan does my original agreement become invalid and do I have the right to negotiate an appropriate loan rate?

My friend 74 year old mother is struggling to pay her credit card monthly installments since the death of her husband. The family home has been sold, which has only left her with £4000 in savings, She is now living with her son and her family are thinking about a residential care home. Her health is very poor and at present she is in hosptial, It's possible that she will need to be cared for in a residential home or a special unit. The Credit card has a debt owing of £10,500 and impossible to pay off at the current montly amount, concidering her only income is her pension, with current living costs, and small amount of savings,its unlikely that she could afford to repay this debt.

We have a suspended order with Nat West. We fell behind with the payments in March and received an eviction notice for the beginning of July. We completed an N244 form but when we went to the courts to hand it in we where told the eviction had been cancelled. We didn't received any notificate of this and it took quite a few emails to Nat West's solicitors to get a response - we finally got a copy of a letter saying it was cancelled because of the computer problems that Nat West had been having at the end of June. We caught up with the payments at the beginning of July and also made the monthly payment as normal at the end of July, the next is due the 28th August which will be paid on 24th. On 6th August we received a letter stating that they are going for an eviction, we have the date of 31st August. We telehoned Nat West only for a very automated response - "we missed a payment in April, they will not listen to the fact that we are now up to date.I cannot get any response from emailing their solicitors only that they are contacting their clients. We now have another lette rfrom the solicitors stating that they have not had a response from us about clearing the arrears (the full amount or nothing). This is since the telephone call to nat west and e-mails to the solicitors. I know that we missed some payments but surely they should take into account that all payments are now up to date. I am going to complete a N244 form and take this to court tomorrow I just need a bit of help in wording the statement to attach Thanks

In 2010 my Company had a £150k utilisation against an agreed limit of £100k which was supported by a personal guarantee of £50k. This level was from time to time up to levels of £300k with the same level of £50k PG all arranged and managed by my business manager in the Corporate Unit. However the Company made severe losses in 2008 and we started to breach the facility. The Bank were aware of the losses and we provided management accounts to include cash flow forecasts on a regular basis. The Company returned to a profitable situation in 2009, however with the retained losses we were still heavily dependent on the overdraft facility for cash flow, although this was not hard core and we enjoyed swings into credit from time to time. During March 2010 the Company was transferred to Nat West Specialist Lending Unit. Everything appeared ok to start with then they sent me a revised facility letter increasing my Personal guarantee from £50k to £155k, a structured repayment plant of £5000 per month, 4% facility charge (£8k per annum), charges of 4.75% over Bank Base, and only in force for a 2 month period. We responded with a counter proposal agreeing to an increase of of £25k on my PG to £75k, repayment of the debt at £3k per month and 1% facility fee, which was inline with our cash flow forecast. They laughed at me and said I had no chance. A couple of days later they emailed me agreeing to most of my counter proposal but the £155k PG was a must.I informed them that I would take expert advice and would come back to them. After taking advice which was not to sign the new PG of £155k I returned to their offices and informed them. They immediately froze my accounts and told me its over and dont try and use your credit card. I then went to see a solicitor and sent a detailed explanation to the bank on how they were trying to bully me and were being totally unreasonable and the offer we were making was a calculated one based on the company accounts and that I was not worth £155k and could at a push maybe get to £75k. They telephoned me 2 weeks after receiving the letter saying they would accept all my proposals on the counter offer and give me some time to think about it. They also asked me why I had got solicitors involved. In this period they returned all my presentations and discredited me. I could not recover from this and had to liquidate the company. Nat West have now placed me in County Court for £50k plus interest. They are saying that I told them I was liquidating the company thats why they froze the accounts and are entitled to pursue me for the £50k. This is a total fabrication. Has anyone else been treated like this and do you feel I have a defence. Would it be reasonable to counter sue Nat West especially as the Courts may look for a compromise and I would not want to concede on the level of PG but maybe my case of the Counter Claim.

Hi,just about to submitt my claim to Nat West and would appreciate any advice you guys can provide. Inital loan for £10000 was taken out in 2003 with one off payment of PPI of £2405, repayable over 5 years. I don't have any paperwork for this loan so don't know what the interest rate was. Refinanced in 2005 with a loan of £11500 to pay off original loan. PPI loan of £2806, interest 7.3%, again over 5 years. I have the agreement for this loan which luckily I was able to pay off early in 2007. Second loan amounted to £17038.20 in total with interest and ppi. Can't remember what i paid as the final settlement figure. What I need to know is, do I have to submit 2 different claims for each loan or can I submit it as one? How do I calculate roughly what I'm owed if I don't know the interest rate for the first loan? Thanks

My son has an Advantage Gold account with Nat West which he was wrongly sold and ended up costing him £400 in charges which he cleared. The problem he has now is that last Saturday evening he received a text saying that he was £15 overdrawn. He went into the branch yesterday and deposited £20 to bring it into the black. When he checked his balance at the ATM later he saw he had £554 in there which had not shown on Wednesday, the first day of trading after the bank holiday. Concerned at this he phoned Customer services to check that everything had been paid out. During this phone call he basically got the run around. They told him that there was no standing Order set up for his rent payment that was due to go out on the 5th. He rang his letting agency to be told the payment had not been made and that he may incur late payment fees. He rang the bank again to try and ascertain why he had been put into overdraft on Saturday when there was actually over £700 in there to cover DDs and an SO, albeit it was £15 short, his responsibility, he was told that payments that were due to go out after a weekend we taken out of the account at the beginning of the weekend and this had sent him into overdraft. At this point he passed the phone to myself. I asked for the reasoning for this and where his money had been held for 5 days that they would obviously be charging unauthorized overdraft fees for and got no answer. I also asked why they had chosen to pay DD that were lesser amounts rather than a £550 SO again no answer.... just a lot of ramblings. I asked them too pay the SO straight away as there was enough money to cover it and they said they couldn't as it was inactive as there had not been enough funds to pay it. So he had to pay it over the phone. Does anyone know what Nat West do with money that they remove from accounts for payments due to go out at the end of a weekend? no bank that I have used have ever done this. Can they apply extortionate overdraft fees to an account that actually in reality was not overdrawn at all? I demanded a copy of their complaints procedures and a formal complaints form to sent to my son and made them very aware that we would take this as far as the financial ombudsman if needed.