Having recently been made redundant from my job I went online to seek help with reducing my outgoings. Whilst browsing the My O2 section of o2.co.uk I was invited to join an online chat, the operative offered me a £15/month contract but as i went afk whilst i waited for response i did not respond in time and was no availble to accept the offer. Whilst waiting for Darren to "check this" for me I had to go away from the computer. I returned to see the offer and "is that fine?" but was too late to respond as the chat had been ended. I immediately called o2 to accept the offer only to discover they would not do it for me. I reasoned with the telephone advisor who agreed that the offer should be honoured but as the transcript from the chat had not registered in my account notes I would have to wait for them to appear. I took a screen shot and the telephone operative recomended I email it to o2 customer services I emailed the transcript and received the same response that they would not be able to reduce my tariff to the ammount i was originally offered. I have since sent a number of emails back to o2, each time recieving a response from a different person. I feel this is really poor customer service and wanted people to be aware that they should not always believe what they read in o2 live chat. Does anyone know if this offer forms a legal contract? Please help. Thanks.

Hi there. I bought a phone via E2save with cashback if I send back the relevent bills. Now, the instructions on the E2Save website are very clear as to what to do and the T&C's seem acceptable (bar the bit about not being responsible and declining cashback if bill lost in post or on their premises I presume). So, I am due to send in a bill now and will follow their instructions: within 60 days of bill date. Send via Recorded Delivery. Is there anything else I can do to cover myself in case they try and pull a fast one? Thanks for any help with this.

Hello, For the past two weeks I've been trying to order a phone + contract with Virgin Mobile, but failing miserably. In week 1 I've attempted to order the deal on their web site, but each and every time I got the page "Oooops, something went wrong". Last Friday I decided that enough was enough and ordered the deal by phone. I was told that I would receive three emails: 1 to confirm the order, 1 to inform me the P&P charges were taken from my account and 1 to tell me my phone had been dispatched. However, I only received the first one. On Monday I gave them a call. My order could not be found anywhere in their system. They gave me some vague excuse that their system was updating exactly at the moment that my order was put in, which is why it had vanished. So I reordered and went through ALL the questions, giving my details, etc., once again. I was told about the three emails again and was given a delivery date of the next day. But, yet again, I only received one email and my phone never arrived. On Tuesday I gave them yet another call. The order had vanished from their system once again and I had to place the order a THIRD time from scratch. Once again the tale of the three emails and a delivery date of Wednesday. It's Friday now. I've received only one email again and no phone. Yesterday I've sent out an email of complaint to them, but they haven't responded to that either. When a sales department is clearly unable to sell, I would -- and have -- call them completely and utterly incompetent. I've never seen anything like it, it's so bad. And it doesn't exactly boost any confidence in their technical department or their network either, because that's what happens. When one department is totally incompetent, you start wondering whether other departments are the same and any confidence you had in the company will go down the drain. I am absolutely horrified at their, what they call 'Customer satisfaction'. According to their web site they've won several uSwitch awards, amongst which the 'Best Customer Support'. Yeah... right... And the absolute worst part? The offer I was trying to get ended yesterday, so they don't even have it anymore... I'm truly disgusted... --=Roger=--

I while back I took out a contract with BT mobile costing £45 per month. The phone they sent me packed up after 2 months! BT sent a courier to exchange the phone and they sent me a better phone than I took out, they after 2 weeks, this packed in, after about 10 other replacement handsets I got fed up! Some of the faults were the microphone stopped working, signal failure, just wont turn on, wont charge, etc. Then I got another one 3 weeks ago and its now started harassing my entire contact list! It doesnt show anything on the screen - apart from the home screen. Even when the sim card out and battery out the phone still calls my contacts? How is this possible? BT have replaced my sim card and phone yet again but it still calls all my contacts... though nothing is showing on the bill and BT are saying there is no usage? Im totally baffled and what can I do? It even leaves voicemails and calls my staff and various other numbers that are saved in my contact list? Please advise

I recently took my mobile to a local shop to have it unlocked so I could change networks. I was told it would take 24hrs and cost £20.00. I agreed, took a receipt and handed over the phone. I returned next day only to be told it's not done, come back tomorrow. Two further "tomorrows" later I went back to collect my phone only to be told at lunchtime, it'll be back in 40 minutes, like I had time to wait around in my lunch break. Then I was said I'll collect it after work. At 4.45pm I went to collect my phone. After some rummaging around in a box of phones, the retailer brought out a phone, put a sim card and battery int, switched it on and asked me if I recognised the photos. Guess what? I didn't! He then said oh sorry he must have brought the wrong phone!!! Needless to say I was fuming, even more so when he said "same time tomorrow." My questions are, why are my rights in this situation? What can I do if I don't get my phone back?