This is quite a story Think it best if I do it in bullet points Sorry for the long post... Been supplied with Electric by Npower since 05/07/.08 Always paid up on Direct Debit Always had large bill Sept 2013 Bill was so huge they wanted a monthly duel fuel sum of £274 Sept 2013 Asked if Meter was wrong the y said very unlikely Oct 2013 spoke to energy Advisor and kept daily records of consumption using more at night than daytime!! They kept saying that cost £90 to do a meter check (trying to dissuade me) but decide to go ahead. Guy comes twice to install a check meter but cant due to a black circuit breaker. Meter is housed in box outside and in January 2014 display disappears. On third visit meter deemed broken and new one ordered. New Meter installed and I monitor it only using 9- 12 units a day. N power after struggle agree to pay refund of over metered amount will total £2000+ My online account all bill prior to 2012 deleted although I have some going back to 2009 on computer Complete mess of online account as repeatedly recalculated Special bill of £700 paid by me in 2009 as we had high bill. I just paid it although needed to go to family for financial help I am disabled with many health problems and paying my energy bill has always been a struggle Should I get compensation for worry stress and suffering from N power in addition to my refund??? The excess consumption should trigger a flag system on the computers so any large consumption for size of property can be evaluated and also vulnerabilities of customers should be flagged. Advice please should I take this all the way to the ombudsman? that will make a refund on the electric and I will accept that but I really think they need to be brought to book over this.

Incorrect electricity meter clocks are going unnoticed, meaning millions of households on reliant tariffs could be paying too much, consumer group Which? has warned. The watchdog said its members had come forward to warn that their meter clocks had been showing the wrong time, potentially leaving them "significantly out of pocket". About 3.9m UK households are on time-of-use tariffs, such as Economy 7 and Economy 10, which offer customers a lower rate for electricity during some hours and a higher rate for others. Gary Day, a retired engineer from South Wales, told Which? he had saved himself and three neighbours more than £2,300 after discovering their meter clocks were wrong by several hours. They were all on time-of-use tariffs with supplier Swalec, which supplies gas and electricity to customers throughout Wales. Day told Which? magazine: "I have only checked four meters, and every single one of them was wrong. I am horrified that there might be hundreds of others that have these clock errors and don't realise it." http://www.theguardian.com/money/2014/feb/20/electricity-meter-clock-fault

How to read your Electicity or Gas Meter please choose from the following PDFs: How to Read your Electricity Meter.pdf How to Read your Gas Meter.pdf Before Printing the PDF TIP If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following: Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out). Note: This will save you Ink & Paper

To cut a long story very short, we agreed to have a prepay meter installed as we were struggling to meet the DD payments. We owed around £1500 and saw this as a way of ensuring we don't get into any further debt, and we could slowly begin to pay the debt off. For one reason or another SP haven't taken a reading for ages and so much of the debt was based on an estimate. We have sent them customer readings but not for a while. When they came to change the meter I had assumed they would record the final reading on the old meter and work out a final bill from that. Today I get a visit from a meter reading asking to see the gas meter. Why? I asked, I'm on a prepay, I explained. The guy explained he had been sent to see if he could get the final reading off the old meter! He was hoping that when they installed the new one they would have written the reading from the old meter onto the new one - which they hadn't. it would appear SP have lost the final reading from that old meter. The reader explained that they may be able to trace the meter itself if it hasn't already been scrapped, in order to get that that reading. My position now as I see it is this: If SP don't know the final reading from the gas meter, and all of this has been based on estimates for at least 12 months, then how can they say with any confidence what I actually owe them? and why should I take their word for it anyway? Even if they find the meter, how do I know it hasn't been tampered with and that the reading is a true one? I am of the mind that they have messed up big time here and I can dispute any figure they throw at me? I mean, if they don't know, and I don't know, then how do we agree on what the final figure should be? Am I correct in thinking this and where can I get some help and advice? Would anyone know the legal viewpoint on this? Firstly I am going to write to them asking for the final reading and a true, easy to understand statement detailing what they think I owe them. Thanks in advance JY

Hi Guys I'm looking for a bit of advice and I hope someone out there will be able to help me. Here goes with my story: I moved into a rented Housing Association flat 3 years ago, the reason I moved there in the first place was because I was unfortunate to have been broken into in my previous flat so the housing association moved me. My previous Gas supplier for my old flat was Scottish Gas and I paid by direct debit, I filled in the online form to say I was moving and provided my new address etc. I received various communications saying my account was almost up and running etc. A few month had passed and I noticed my direct debit had stopped coming out my bank. I went back to Scottish Gas and this was the start of a long saga of going round the houses with various suppliers as to who supplies my flat. To be fair to Scottish Gas they where helpful and asked me for various pieces of information which I sent them, make model, serial number, I have even sent them pictures of the meter but to no avail. At one point I was told I had 2 meters registered, then I was told it was Southern Electric so tried them but they say its not them and so it continues. the last contact I had from Scottish Gas was in 2012 and I had to resend them pictures of my meter but still nothing came of it. Out of the blue in September I got a letter from Scottish Power addressed to "The Occupier" saying they wanted to do a meter inspection and if I didn't get back to them within seven days they would gain entry to my property. I received the letter on a Friday after work and was going on holiday on the Monday for 2 weeks so would be out of the country. I emailed them to say I wouldn't be here and that I had been dealing previous with Scottish Gas and sent them on the emails and pictures that I had previously sent to Scottish Gas so they could see the communication trail. I was told to contact them when I came back to arrange a date. When I got back phoned to make my appointment only to be told I'm not with Scottish Gas and my supplier was N Power even thought they sent me a letter argh.. After looking online I found a number to call about who my gas supplier was and phoned it to be told it was indeed Scottish Power and they gave me my meter reference point number. Back I went to Scottish Power who now said they were my supplier, finally I thought thank god I'm getting somewhere. I arranged a meter inspection thinking this will solve all my problems and I might some day receive a bill but sadly not, nobody turned up on the day of the inspection which was a Saturday between 8 - 12. I got back in contact again to let them know nobody turned up. I work in the TV industry so its not easy for me to get time off work. I arranged a second appointment again on a Saturday between 8 - 12 and again nobody turned up. I chased again for another appointment, which was yesterday and eventually someone did turn up. The guy was in my flat about couple of mins max, and said the meter I have in my flat is not the one they have on record of what I'm supposed to have, he called and gave someone the number and said he would wait in his van and come and let me know when they call him back. He came back in a couple of mins later and said I am meant to have a pre payment meter but its OK Scottish Power and going to take this on and fit me a new meter and I'll get a letter as they when they are going to come and fit this. He said someone must have got it swapped at some point over the years. Great I though finally getting somewhere. Today I got a letter in the post from Scottish Power and opened it thinking this must be my letter about me getting a new meter. When I opened it I noticed it wasn't actually addressed to me but someone else I'm presuming a previous tenant. Its a bill for the inspection of £244.10 "The enclosed bill is issued in connection with our visit on 20/12/13 when we remedied the irregularity which we found. You should already be aware of the circumstances, but a brief description of what I am referring to is given in the footnote - footnote says "METER INTERFERENCE" "We could have disconnected your supply as a result of what we have found, but decided against doing so on this occasion." "However, we will be carrying out a check on the condition of the metering and associated equipment at a future date and if we find that it has been tampered with the supply with be disconnected. This will be done irrespective of your circumstances and any inconvenience which might result" The bill reads: Cost associated with inspection carried out on 20/12/13 Total Cost £244.10 Balance added to account £244.10 this advise is for cost incurred only The gas charges will be considered later and a bill will be issued if appropriate. Help where do I start with all this? I've never touched the meter it was already there when I moved in, I've got a dry meter but from what I gather from the inspection I should have a prepayment. Where do I stand with this? I'm not taking the blame for that meter and £244.10 for someone to come out for less than 5 mins is ridiculous considering they failed to turn up for 2 of the appointments. I've still got most of my emails to Scottish Gas with the pictures I sent them. Why would I have contact them if I had swapped the meter, makes no sense and I'm just really annoyed about it now. How would they work out how much I owe then for my gas supply if they have a record of my flat having a different type of meter. the account they have added the inspection fee to isn't even mine as I've never had an account with them as yet. Its so infuriating, I've never been so keen to pay any bill in my life and finally thought I was getting someone where. Any help much appreciated.

First thread/post in this section - Had new meter fitted earlier in year after inheriting a day and night meter which was read the wrong way round for the first 18 after we moved in (Muppets). changed tariff at same time. Anyway - just rec'd a letter stating meter faulty - checked it and no numbers displayed on the meter. Coming to fit new one soon. What is the protocol for billing usage on occasions like this - inclined to press for bill to be scrapped. intend

Hi to cut a long story short, i broke up with my partner, he moved out, i thought he was paying the gas and electric and he hasn't. i wake up to British Gas forcing entry in to my home to replace the gas and electric meters after none payment of the bill which is around the £1,000 mark! :/ My landlady drove past as they were fitting the meters outside and contacted me to ask what was going on. I told her and she has threatened to evict me unless i get the original meter put back immediately! My question is, can British Gas replace the meters if I dont own the property? Is there any way to get them to put them back? I cant afford to pay the full amount right now, but could pay a few hundred pounds off it. Any advice? x

Hi, This is a strange issue and I just wondered if anyone else has similar issues. About 8 weeks ago started process to move providers. Nothing on my meter suggests it is economy 7, however current provider has been charging economy 7. There are no heaters etc in the house to warrant economy 7. It has gas radiators which have been here some considerable time, however I only moved in 2 years ago (rented). Tariffs move to EDF blue, as of mid November. Get a letter today stating meter is economy 7. Call up to be told meter must be replaced if wanting another tariff. Meanwhile you Are on economy 7 tariff. Surely as this is an EDF fitted meter, this should have flagged up before now? I now cant do anything until have been a customer for 28 days, call back after a month and then 2-3 week wait to replace meter. Now here's the interesting part: The meter is an EDF meter, fitted in 2009 (fully dated etc). There are 3 reading: 0 total 1 night 2 day There is a sticker on the front which shows 1 = night There is nothing to state it is an economy 7 meter The DEFAULT display shows TOTAL I explained to EDF, why go though the cost, time and effort to replace the meter which ALREADY shows the correct information? If I were to remain on economy 7, the meter reader would need to scroll past total reading to get to night and day readings? "it's our policy"!!!!!! So EDF want to replace a perfectly working meter, which shows the total electricty consumption as the default display because they state it is an economy 7 meter. And charge me more in the meantime! Anybody know who I can escalate this too. Customer services = rubbish. Makes me wonder why I chose EDF if they are wasting money like this unnecessarily. There is no need to change a meter whose default reading is the one required for this tariiff. Thanks

Hi, I am requesting assistance on behalf of my pensioner parents' who have today received a bill for their Gas and Electricity of over £600 for usage since 2nd Oct. They have had no estimated readings since March and have had no new appliances, for this period of time they were actually away for 3 weeks, Their cooker and fire are Gas, however their Gas usage is fair. The problem arises with their Electricity, they are on an Economy 7 meter and have night storage heaters. I have called EON on their behalf this evening who inform me that since 2nd Oct they have used £500 worth of day units and £6 worth of night units. Considering that their only daytime usage is lights, microwave, television, shower, kettle etc. while their night usage incorporates all washing and night storage heating this seems to me to be disproportionate. The gentleman whom I spoke to at EON also agreed that it did not appear to make sense and he would investigate further. He has since contacted my father and told him that he needs to pay the bill and his payments will be doubled! My parents are in no financial position to pay this and more to the point the bill cannot be right. Their average usage over the last year was 5.7kwh & according to EON it is now 64.5, as I say nothing has changed. Their bill for the same quarter last year (1 extra month included and not having taken a holiday) was only £200. This is causing them so much upset and stress, can anyone please advise me. Thanks hopefully Jam

Earlier this year I changed gas provider, I switched from British Gas to Npower. British gas arranged for my meter to be read on the day I changed provider. A few days later I received a huge £300 final Bill (I barely use £30 a month). After comparing the meter reading on the bill and that of my meter, they are completley different. I called British Gas and they refused to discuss the matter as a meter reading had been taken by a qualified meter reader. They just kept trying to get me to set up a payment plan. I called Npower who wouldn't help either. I wrote to british gas explaining everything and got the same response as the telephone call. I then started getting letters and calls from Moorcroft, we have exchanged a few letters with no joy. My final letter to moorcroft included photos of my meter clearly showing the reading, to this day my meter hasn't made it up to the reading British Gas applied to my account. I also requested £50 compensation for my time, costs and stress involved in trying to prove they are wrong. I recived a letter appologising and stating they were handing back the account to their client. Now today the letters have started coming from Collect Direct (UK) I really want to sort this out but none of this is my fault, I have supplied British gas with the meter reading I supplied to Npower and from which Npower have been billing me from. I told british gas to supply a new invoice upto that reading and I will pay it but they will not reply to my letters. Is there any advice on my options?

We run a Combi Boiler and the Electric is Via a Key Card Meter with Scottish Power on the fixed plan for Gas and Southern Electric for Electric. Our bill is fixed until 2015 for Gas & the Electric Tariff is about to Increase from Southern Electric . Here is the crunch. We received an update from Scottish Power telling us that the Gas & Electric combined with them could be fixed until 2015 if they remove our Key Meter and transfer the Electric to them along with our current plan on Gas! Would we be better off with the fixed plan and Unit Tariff frozen until 2015 or keep our existing structure. We are low power consumers and our current fixed bill for Gas is acceptable from Scottish Power. They will work out a Tariff for the power for us and give us a newly Estimated Fixed Cost. "Alexander Graham Bell What this power is I cannot say; all I know is that it exists and EDIT: human beings are extorted."

Hello all! :)I am a tenant living a flat above a retail premises.My electicity meter is located in the shop below and is a sub-meter to their main meter. My share of the electricity bill is divided up, charged to me every month and paid alongside my rent. Now then! I have recently recieved an email from my landlords property manager stating that my share of all previous bills did not include VAT and therefore I owe them additional money.After asking why the bills were not issued inclusive of VAT, I was told that the electicity account with Utility Warehouse is a business account and therefore VAT is not added to the amount.I swiftly rang Utility Warehouse and asked if this was correct. They confirmed that the bill comes with 2 pages; the first is totalled without VAT and the second is totalled with VAT. That said, I assumed that the bills had been worked out from the front page total by mistake.HOWEVER, should I be paying VAT on my share of the bill anyway? The business will surely be able to claim back the VAT through their accounts, right? If this is the case, am I effectively just paying my landlord more rent?All help welcome, thanks in advance

hi , I have just moved in to a property that used to be economy 7 as it was all electric and since gas has been installed ( GC heating) and gas cooker. I have spoken to my supplier EON who have said that I was still on economy 7 and that they would not change the meter to a standard and i am being charged at day time rates !!! I Don't use much during the night but i am still paying the economy 7 premium day time rate!! Tried to switch supplier to to get cheaper deal but they have me as economy 7 . Can eon do this ? why should I have to pay a premium for electric!! Meter are not prepay but credit meters

My Scottish Power Smart Meter went defective in April of this year. It is dead, showing 'No Load' on the LCD screen, and it is not advancing. I have contacted SP on 3 occasions since then via their online contact procedure, and meter readers have duly turned up three times at my house between April and August to read the meter, and confirm that it is no longer functioning. Each one has said SP will be in touch regarding repair/replacement of this meter. Needless to say, I've heard nothing from them. As I'm on Fixed Price Energy February 2016, I dutifully report the readings each month, and as yet nobody at SP has either noticed or seems to be bothered about this meter, despite an electronic trail of emails to/from them about it. Are they not duty-bound to do something about faulty equipment, or are they content to let the matter ride, and hit me with an estimated bill when it suits them? Meanwhile, they continue to draw £45 by Direct Debit each month. I get the distinct impression that it's financially worth their while not to install a new meter. Thoughts anyone?

Having just moved out of a property I have had nothing but errors and incompetency from Swalec from the start. I moved into a small 2 bedroom flat on 25th January 2013 until 25th July 2013. In July 2013 I informed Swalec that I was moving out of the property and they emailed me a bill which I immediately queried as they were saying I owed £286.56 for electric and £194.52, following my query, Swalec have sent me a rather confusing letter telling me that the Meter Serial Numbers I have sent to them don't match the numbers they have registered to the property, yet on checking they are the same as the numbers stated on my accounts. I know I have not used this amount of fuel and the actual gas bill for the winter January 25th - April 4th was only £17.83 so how can they justify charging me £194.52 for summer months April 5th - July 25th. Please can anyone help ? I feel they are ripping me off ...It doesn't make sense !!

Hello, My gas meter shows the amount of gas consumed via an LCD display. I looked at the meter today and the display is blank. What should I do? Thank

Hi Got to say what an amazing resource this is! I'm new here but hope to be able to add something to the group Any advice anyone can give on the legality of this situation would be gratefully received. My friends son recently moved into a flat - it is the first time he has had to pay bills and suffers from a disability which means he can't communicate using the phone. He is also agoraphobic. British Gas obtained a Warrant of Execution for a debt incurred by a previous tenant, despite my friends son having written to inform them of his presence in the flat, the date he took up residence, and requesting the option to pay by Direct Debit. British Gas have ignored this letter (he sent it Special Delivery so they definitely received it) instead they have sent a letter addressed to ' the occupier' and informed him that they are coming to fit a pre-paument meter next week. His concerns are firstly that they will try and make him pay back a debt that isn't his by setting the rate on the meter to include it's repayment. Secondly that he will not be able to keep the meter topped up because of his agoraphobia. Can anyone tell me what the legal position is on this, regarding the warrant and the rights that BG has to enforce it if the debt is someone else's? How can we stop them from doing it and how is best to contact them in writing - other than the address given on their letters which they seem to ignore? Thanks in advance for any help you can give SD x

any reason to worry? our meters on the blink can only read the last 2 digits contacted npower what next?

I have a strange problem. I own a wood and two fields. Over the past twwenty five years or so, I have permitted two local farmers in succession to use the fields, in return for maintaining hedges and fences. Unbeknown to myself either one or both or them between themselves had a water supply and meter connected to one of the fields which already had a sheep dip tank. The meter I am informed is hidden in a hedge. The first occupant moved on some ten years or more ago, the second died some nine months ago. I have never used any piped water on my property always, assuming there was none there and brought it in by bowser. Having no need for a permanent supply and would never have given permission for one, especially with a meter. Any advice wouild be welcome. Carningli. I have now recieved a bill from the water company for over £1,500.

Hello ,im new to the site so ill do the best i can. Back in September 2011 i moved into my flat having broken up with my girlfriend, lived there for around 5 to 6 months constantly topping up the meter with credit. during this time i was constantly visiting my ex girlfriend to see my two children over time we decided to give things another go. i pretty much stayed with her constantly. we had a minor fight in October last year and i came to stay back at my flet for one day and one night having put £10 credit on the meter. We resolved our quarrel and i continued to stay with her. Right now her tenancy is up for renewal but will not be renewed since her landlord has been told to pretty much gut her place and refurbish it, new windows, insulation, new electrics and so on. earlier this week we agreed to move into my property. Today(Sunday 28th April ) we moved back here. She put £20 on the key and as she did so she gave me a shout telling me that the thick red wire that goes from the beefy fuse to the meter was slightly melted at the fuse end and that there is also no security tag on the lower half of the actaris meter. I never noticed this ,not something i would look for,i just put the key in and take it out when i need leccy. however...with a load of post was a hand written letter from southern electric,saying that they called and i was to contact them 7 days from the date of the letter to arrange a convenient date and time to come out and carry out a safety check on the meter. the best we can fathom is that at some point in the past, a previous tenant has fiddled the meter.. I am going to contact southern electric tomorrow to arrange that appointment. but im worried about what they will say when they discover, No Tag and slightly melted wire. Can anyone give advice on what i should say or do? I feel i may have to face the rap for someone elses tampering. Many thanks in advance and speedy reply's will be greatly appreciated!

Hi, I wonder if anyone can help me? I moved flats at the weekend and called Eon (who were my previous provider of both gas and electric) to notify them nd to get my final bill. I have been paying a monthly direct debit to them for the 4 years I have lived there. I had my gas meter reading - but was having difficulty accessing the cupboard which holds the electric meter. The girl I spoke to to said they could wait for the electiric. When I gace her my gas reading - she was confiused, and asked if I didn't use gas at the property - I said I did. Basically, the meter hadn't gone up since the last meter reading in September 2011. I explained that I had been paying the direct debit - which said on the front of the bill was for both gas and electric. She explained that if I read donw the bill (pages) then it showed that although I was paying a 'holding fee' for the gas - I whadn't paid anything for usage. I pointed out that this bill was regularly reviewed by them and nothing had been picked up their end either. I was also given a rebate last summer - which I called ot check was right - and was told it was because our usage was low. They are now tellin gme I will haev to pay a backdated fee of nearly £500 (based on an estimate because the mater hasn't been working) I want to know where i stand leaglly - as I feel like this is not entirely my fault as I thought I was covered in my direct debit. They also should surely have some responsibility over the maintenane of the meter? Please can anyone help and tell me where I stand? thanks

Hi I will try to say it as short as possible due to late hour I was going to change energy supplier, so in order to get best possible estimates on comparison website I searched for a first bill I submitted in my newly bought house about year ago. But when I digged into it I found out that provider issued to me wrong meter readings. They switched LOW and NORMAL readings on E7 meter. From my calculations I could underpay between 200-300 quid as I almost never used night tariff. The switch/mistake was not really possible to happen - as during this time I had 3 meter readings by a authorized person, which has taken GAS readings [they appear on a bill as Actual readings] but Electricity readings appear only as estimates or customer readings ONLY for a whole period. Looks like 'meter reader' discovered cock up but never was bothered to put it right. On top of that electricity meter is much easier to read from gas reader because of better access. My question is what to do? One thing is underpayment but what about the period before I have moved in here, wouldn't they want to charge me for whatever loooooong period? I know it sound ridiculous, but I've read stories and peoples got plenty of problems with debt companies because of mistakes in utility companies. And since I will want to change my mortgage lender in some time I need good rating. I want to simply avoid any problems with company that unprofessional contractor/reader didn't do his job properly. Pay whatever estimates they will come up with, change supplier and start on a fresh page. Any help please.

Hello there Got a bit of a problem, we've received our December-March bill for £350. Our previous bills were £50-120 throughout the year and we've been away for two weeks over christmas and a further two weeks in February. I immediately rang E-on to tell them there was a discrepency they asked me to check the meter. This is where it gets interesting the meter reads 21229. E-on informed me they have an actual reading taken November 18th that is also 21229. I didn't take that reading or give it to them, but it is recorded on my November bill. I was home that day and didn't see anyone read the meter. So now the meter reads 21229, but since I cannot verify what the meter read in November I can't be sure it isn't broken. I checked the meter at 4pm today and it read 21229, I read it again at 7pm and it still reads 21229. Is this normal? Electricity usage wise we are a couple in a small flat that only uses electricity. We currently have on the heating (low), the dryer, the fridge/freezer. I spoke to E-on today and refused to pay the £350, they are sending an engineer to check the meter in April. But where do I stand on payment if the meter is broken? Thank you for taking the time to read this

I have been having problems with EON for over two weeks now. It initially started with my gas pre-payment meter which stopped working on Saturday 2nd March. I contacted EON who contacted an engineer who then came and changed the meter. As it was a new meter without a card, they put £10 credit on the meter and told me to call EON in order for them to send me a card, which I did. The card arrived however it did not work in the meter and had an error message 'Card Not Accepted'. As my gas was running out I had to contacted them again, again an engineer came out and had to reset the meter and place another £10 on the gas and yes, I had to order another card. Another card came and gain did not work, came up with the same error message and I had to call them again. To cut a long story short this happened three times, with me calling the engineer three times to reset the meter. In the end EON said that the meter reference is not corresponding with the cards and sent a further engineer to investigate. He said that the cards sent are for a different meter which are TRANSCO and they no longer exist. He put a further £10 on the meter. In the meantime, I contacted EON relayed the message to them and they said they feel that it is a fault with the meter and arranged a meter replacement for 21st March, however as they had to keep resetting the meter because the cards did not work the meter was replaced on 14th March 2012 and I contacted EON for a card. This time, the card did not arrive and on Friday 15th March, I contacted EON who arranged for me to collect a card the next day from a supplier near to be and provided me with a reference number. Today I attended the supplier and gave her the reference number which is meant to be allocated to the card and yes, you guessed it, it did not work!!! Again I have had to contact EON and now I am waiting for an engineer to attend my property to put money on my meter and I do not have any gas and therefore no heating. This fiasco has been going on for two weeks now with no resolution in sight and I would like to know what to by way of compensation for the constant calls, the times I have had to wait in for the engineers and being without gas. Any suggestions???

I have been having problems with gas meter readings since changing to Npower in Dec 2011 I provided a reading over the phone when service started which was aprox 07800 Have a monthly DD and didn't check it that closely until the DD was suddenly increased to £400 a month, when I queried this it blamed on massive gas usage and turned out the initial reading had been set as aprox 77500 I disputed the readings and opened a complaint (or so I thought at the time) after 8 weeks of waiting they sent an engineer who agreed with my reading. I was then advised that due to a new billing system it would take some time to resolve, but my billing would be frozen in the meantime. After waiting another month and no resolution I opened a complaint with the ombudsman, then I discovered my complaint wasn't logged as a formal complaint so I had to start again. I logged a complaint but also started to move supplier (to coop) During the transfer the coop contacted me to say they couldn't find the meter allocated to my address and could I supply the serial number, this I did. Last month February 1st, my service moved to the new supplier and I provided a gas reading, also in feb I had letters from Npower saying they were still investigating and the delay was due to the new billing system. Today I get an email from npower to say a new bill has been produced, I log onto the website to check and find the wrong readings re-instated and even the reading taken by the engineer has been overwritten and a final bill (covering 3 months) with £2000 of gas usage (its only used for central heating). This evening I have checked my account with the coop and the initial reading has also been overwritten with an incorrect value! Can someone tell me if its possible there are 2 meters with the same serial number? Is there a database anywhere that this can be looked up? Any other advice appreciated.