I have always used the Farnborough centre for a combined service and MOT and have always been happy in previous years as the regular manager Michael is one of the best in that business in my opinion. On this particular day however, he had a day off and was not around. Around mid-morning, I received a call from the centre informing me that one of the brake pipes had burst during the MOT test and would need to be replaced. I was also told that some of the other brake pipes were corroded and needed replacing. I had no issue with us other than the figure quoted was £550 which seemed to be excessive. I agreed after I was reassured that I would not have to worry about MOT failure due to brake pipe corrosion next year. I was also invited to replace all four tyres for a further £220 which I declined as they had plenty of tread left. I received a further call in the late afternoon to inform me that the work had been completed and that I could collect the car. I expressed concern that the cost of replacing the brake pipes seemed excessive, but was reassured by the comment that all had been replaced 'right up to the master cylinder'. I was happy with the combined MOT and service, change of brake fluid, replacement auxiliary belt and a new bulb for the MOT which amounted to £220.29. This is very good value and the work has always been completed with no problems. The invoice included £44.95 for 'GEOALIGN' which was not agreed or required since the tracking had already been adjusted earlier this year during other work on the car. The remaining sum of £454.10 was for the work carried out on the brakes including replacement brake pipes 'right up to the master cylinder'. However, when I later inspected the work, I found that only the two rear flexible hoses had been replaced along with the associated short lengths of pipe plus a length of pipe to the original offside front flexible hose. The new MOT shows an advisory item being the 'nearside front brake pipe corroded' so that item had not been touched. One item on the invoice is shown as BRPIPE Brake Pipe(per ft) £350.00 Qty 1. with no itemised breakdown of cost. I was disappointed as a regular customer, especially after many years of excellent service that:- I paid for work that was not requested, or agreed. I paid for replacement brakes pipes but one front pipe remains an advisory item on the new MOT. These lengths of pipe appear on the invoice with a price of £350 with no breakdown of costs. £350 seems a very high price. I have lodged a complaint about my experience as a loyal customer and in fairness to the organisation, will have to give them time to respond. The worst part about this episode is that I *know* I have received excellent service on every previous occasion at his branch over many years, and up to now they had my loyalty and my trust.

Hi, I had a new exhaust installed by kwik fit in May of last year. They used the wrong clamps and did a terrible job. I went back three times and had welding done but the exhaust was never truly fixed. I then moved and visited a different quick fit and once again they did some more welding (after telling me what a terrible job had been done). The problem was still not fixed. I then wrote a letter of complaint which resulted in them re fitting a new exhaust. However they could not get the old exhaust off due to the terrible job that had been done and after forcefully removing it they then had to drill new holes into the main frame of my car. However they did not have the correct drill bit and therefore I had to go back to have the bolts repeatedly tightened. In addition to this the exhaust was still not working properly and I had to go back repeatedly as bits kept cracking. I then phoned the area manager and he assured me that he would ask my local branch to fix it permanently. I feel I should add that throughout this, the staff were extremely rude and repeatedly lied to my face – at one point even refusing to do any further work and stating that it was not there problem. After turning me away I went to another mechanic and he assured me that it was under warranty and was a simple £4 part, not the manifold as the kwik fit employee had stated. So, by this stage I had been back at least 11 times and the problem was still not resolved. A non kwik fit mechanic told me that the exhaust was not sitting right, due to poor installation, and that was why parts kept cracking. They also informed me that the repeatedly replaced parts are as cheap as they come and that is partly why they keep cracking. In addition to this is my mot test at kwik fit which I recently had fail but only for the front suspension and the exhaust emissions. I fixed the suspension and then took my car to another mechanic (not kwik fit as they didnt know how to fix it) who fixed the exhaust issue and therefore said that they would pass the mot if I booked it in with them. However, they then found a number of problems that were not only an mot failure but that made it dangerous for me to continue driving my car. This included a crack in my steering rack gaitor and my head lights not working due to a falty switch. I am dumb struck by the lack of ability and knowledge that the kwik fit employees have and the amount of unnecessary time, effort and stress that they have cost me. With my repeated trips back to kwik fit and the additional petrol costs due to an inefficient exhaust, the lies and rudeness of the staff, and the stress and time this mess has cost me i asked for a refund and i was told i would get one. I then received a £25 voucher for kwik fit (doesnt even cover the MOT and i never want to use kwik fit again) and a rude letter telling me that my case has now been resolved. I have been repeated told by kiwk fit staff that this situation is appalling and yet they repeatedly laugh in my face. I am at my wits end and am hoping that you can help me to get some compensation from what i believe is a terrible company! Thank you. Kate

So, today I had a puncture on the motorway, managed to get the spare on and drove straight to Kwik Fit at Manor Royal in Crawley, which is just a few yards from my work.. Several things happened that are obviously dubious, and repeated thousands of times all over the web where Kwik Fit is concerned. 1. The sales guy tried to quote for new tyres even before he inspected the flat one. 2. When he did look, he pointed out hairline cracks that were found to be superficial by the Mercedes garage. 3. He said both back tyres needed replacing 4. He then checked the front tyres, of which I had to let him down on a sale by telling him they had been replaced two days ago with its new MOT ! 5. The price quoted to replace was £384 , this is TWICE as much as any other garage, including Guy Salmon Jaguar just meters away. 6. The two rear tyres were subsequently inspected and found both to be repairable. So, its very probable that they wont take any notice of this complaint, or even respond, so, in one weeks time I will post this email to all 7000 employees of the company I work for, warning them, although, the ones I have spoken to already are well aware of just these issues first hand with Kwik Fit. Its no wonder Kwik Fit Crawley (Manor Royal) has no cars in for repair...

I have recently moved address and as a dutiful citizen advised car insurance company of change (Kwik-fit) I was informed that underwriter (Royal and Sun Alliance) were not prepared to insure that address (a little strange since More Than insurance will) Anyway was informed by KWIK-FIT that another underwriter Aviva would insure me for 3x times current premium £1500 (bear in mind i'm over 30 have never had an accident and 4 years no claims) and apparently I would need to sign up for a new 12 month renewal. If I decline and cancel then I have to £70 cancellation charge What rights do I have (if any) given that reason for cancellation is underwriter not me... Surely if I need to take out a full new policy then original is terminated and there is no cancellation fee?!? Or have I technically terminated the agreement by moving address therefore owe the cancellation fee? Technically who is the contract with is it Royal and Sun Alliance as the underwriter or Kwik-Fit as the broker Could someone give me some guidance

kwik fit payroll told me last week that i was owed 2 week pay as for some unkown reason i had not been paid for weeks 17 and 18 and i was also due some holiday pay and they would send me a letter explaining it all to me guess what no letter received so i tryed to contact payroll again only to be told that they do not owe me any more money no explaination given what a rip off kwik fit are a right rip off company

Here is a timeline of this issue: 09/05/2012: My car passed MOT 8:30AM, 17/05/2012: I sent my car to Kwit Fit Oldbury Centre near my company for full service 13:00PM, 17/05/2012 Oldbury centre called to tell me the job nearly done and a list of repair recommendation, I said thanks but no further action needs to be taken. 15:30PM, 17/05/2012 Oldbury centre called again to ask if I found any problem before. I had been happy with my car and carrying my colleagues occasionally(even a couple of days before service), and passed the MOT, I have not found or been reported any problem. Of course I said no. 16:00 PM, 17/05/2012 Oldbury centre called to report they found the ignition coil pack failed and the car is not advised to drive and I was told that I need to spend another £144.00 to replace it. I was told if I don’t fix it, I will feel bumps from engine. They stressed that this is just a COINCIDENCE and the coil pack would fail sooner or later but just right at service time. I felt a little bit confused and uncomfortable and called your customer service for advice, customer service supported Oldbury centre opinion and said the vehicle problem was my liability. I thought they might be right and called Oldbury centre back to allow the replacement of coil pack. 17:10PM, 17/05/2012: Job done for service and replacement of coil pack. Very funny, I started feeling the bumps they described, I thought it might be just occasional case and chose to give it a little bit longer to observe the problem further. 18-19/05/2012: Problem carried on 22/05/2012: Problem seems more serious and dangerous in motorway, I could not pickup power when overtaking and the engine light on the driver panel is on along with the engine bumps. 08:30AM, 23/05/2012: I felt frustrated about this and asked oldbury sentre to check again. They told me they will have a check the afternoon. 16:40PM 23/05/2012: At Oldbury centre, I was told the problem is because of the mechanical failure, again it is ALSO A COINCIDENCE happened during service. By the way, my car, 2001fort focus Ghia, has been through almost 120K. Do you think i should accept it peacefully? Is there any supervisory organization i can seek advice from? MAny thanks for your time and sorry for my poor spelling and grammer?