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Showing results for tags 'gas'.
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@britishgashelp Gas bills through the roof
vtek posted a topic in Utilities - Gas, Electricity, Water
We live in a small, one-bedroom apartment in central London. Roughly 45 m2 with fairly good insulation. Our bills for 2014 were 49, 64, 37, 36 and 34 pounds for a total of a bit over 200. So far this year, our bills are £467 and £236 - the second bill alone being higher than the 2014 aggregate. We have contacted British Gas for an explanation after the £467 bill which they told us was a retrospective adjustment as our use was higher than they expected, but this doesn't seem very credible, especially with the next two months coming in at £236. Is there anyone we can contact to have this investigated? Is there anyone with experience with this - is their claim even plausible or is someone stealing our gas? -
To summarise, stay away from them, absolute rubbish customer service. Usual story - current supplier's plan coming to an end, comparison sites show Sainsbury's as cheapest option so despite previous run ins with British Gas I sign up. Order is confirmed, all details correct, they will contact me for meter readings in due course. Didn't hear another word until a neighbour brings round a letter addressed to me at her address about the direct debit. After first accusing me of putting in the wrong address, they eventually concede that it was their error but say it doesn't matter because no harm was done. My supplier hasn't been changed so they offer to honour the price I was quoted if I still want to transfer. They have taken the first direct debit payment but promise to put it back in my account immediately. Then 5 days later they change their minds and say they haven't taken it only to back track again when I get stroppy. Refund is allegedly on it's way with a gesture of goodwill (they offered a bouquet but that would play havoc with my hay fever so I'm having the cash instead) but for some reason I have now opted to take my business elsewhere. Neighbour is not so happy - they're still trying to change her supplier back but she's not holding it against me. I hope she gets more than a bouquet, but I've given her the forum details just in case. I knew going back to British Gas was a bad idea, but did it anyway. It's a bit like running out of wine so having a whisky even though you know it will give you one hell of a hangover in the morning. -
I moved to my current address late December 2012. There was a gas meter in a utility cupboard just by the front door of my flat. I have not consumed a single "breath" of gas since moving in. Indeed gas has not been used in this flat for a number of years past. Back in 2012 I contacted BG to come and remove the meter. Quelle suprise: nothing happened. Recently someone came to read the meter. I told the meter reader that I had asked for its removal. "Thats ok Sir, let my take your details and I'll get that done for you" says he. I unwittingly gave my name, Dob etc., and the date that I moved in (day before calling them asking to remove the meter). 48 hours later I received a bill for £118.29p from British Gas for the "outstanding" standing charges for the meter from the day I moved into my flat. A week later the meter was indeed officially removed................................... However. I have since been inundated with further bills and demands for payment, threat of all kinds of action and lots of nuisance calls from them. Where do I go from here, I live on Pension Credit and cannot afford to pay for a service which I have never used. Please contact me with any help you can give. -
Hi Everyone I have an account on my credit file for British Gas which shows a balance of £900 for a property I resided at in 2012. I have written to British Gas to request information relating to the account and to set up a repayment plan. British Gas are reluctant to provide any information relating to the account or balance and referred me to Past Due Credit solutions informing me they are managing the account. When I contacted PDC they informed me the account was closed and the were no longer handling it. Again I referred this info back to British Gas where my complaint was escalated to "Tier 3" after a lengthy discussion I was informed the account was reopened with PDC and to contact them for repayment. However again PDC has informed me they are not handling the account and it is closed with them Where do I stand with this? British Gas continue to have a negative affect on my credit file with monthly updates yet refuse to allow me to make a payment to the account, any advice on what to do next. Thanks -
I have an ongoing complaint with British Gas in which they have failed to respond to within 8 weeks. The last letter received from BG Customer Relations basically apologised for the delay in their investigations and that I was entitled to refere complaint to the Financial Ombudsman Service. I responded given them another 14 days to reply but as of today no reply not even an acknowledgement. I tried phoning the Customer Services but was told that it was still being investigated and a response will be forthcoming. Do I refer my complaint to the Ombudsman or shall I contact the CEO first ? If the latter would someone have the appropriate e-mail address ? I do have a complaints e-mail address but I would rather go straight to the top directly if possible. Thank-you
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Ofgem Investigation into npower and its compliance with Standards of Conduct (Standard Licence Condition 25C), Standard Licence Condition 27 (provision of final bills), and the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 Publication Date: 19th June 2014 Company being Investigated: npower Ofgem are investigating whether RWE npower is complying with the Standards of Conduct (SOC) (SLC 25C) of its gas and electricity supply licence and with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (‘Complaints Handling Regulations’). On 4 July 2014 the scope of the investigation was widened to include SLC 27.17 and 27.18, in relation to final bills. More info: https://www.ofgem.gov.uk/publ...complaints-handling-standards-regulations-2008 New Standards of Conduct: https://www.ofgem.gov.uk/publ...clearer-fairer-energy-market -
@britishgashelp British gas & electric
Susan bw posted a topic in Utilities - Gas, Electricity, Water
Hi I have tried numerous times via british gas to get rid of both my gas and electric pre payment meters and they said because my credit score is low they will not do. I am putting £30.00 per week in my gas and £20.00 per week in my electric. I have never had my meters checked in the 10years I have lived at the property. I did have arrears but these were paid up around 5 years ago. I asked them to check my meters and they said I did not need to have this done. I am spending over £2000 per year yet my gas statement says £600.00 and electric £350.00. Please someone advise -
I have had an ongoing issue with British Gas since my renewal dropped through the letter box in September 2014 for £340/yr. A fairly simple telephone call you might imagine to negotiate a better deal to compare to competitors at around £200/yr for the same level of cover. Anyway, two telephone calls that failed to result in a new price, due to "computer issues". Followed by various methods of them delivering the same £340/yr renewal quote with no explanation. Plus my complaints via on-line message through the website and to various complaints/customer service email addresses has still not resulted in a resolution. The most annoying fact is after the initial phone calls they said I would continue to be insured, and they would take the direct debit at the monthly amount stated. Now they never did this, so i would assume I am not insured, but they have not responded to my questions to confirm this. Please give some thought before you take one of these policies, and not just with BG by the sounds of it. I am going to try and find a good recommended boiler service guy and hope that any breakdowns and repairs are not too painful. Thanks for reading.. -
. . . . . .(see attached) emailed 21.1.2015 to all at BG Centrica, FAO: British Gas / Centrica - B Gas visits intended to harass; HR8 and UK Nationwide re. “job reference .................. B Gas / Face 2 Face” Warning of legal action - please read carefully Currently, the electric ppt meter holds a credit balance of £84. If you continue to have difficulties with this, you may if you wish outline these via email or by normal letter to me. You may also be aware that there has been a history of alleged criminal nuisance harassment at this address, courtesy of a gas fitter whose work is below the standard required by Gas Safe Register. (And, similarly asked to leave of course.) Inappropriate and badgering behaviour by BG and its minions via telephone or via attempted personal contact with me will immediately cease. You are also advised that BG do not have the presumed licence to trespass on my property. That is withdrawn for the reasons outlined. Further harassment via BG - more than likely commissioned by the gas fitter’s behaviour - will be dealt with robustly. If required, a legal claim will be considered against BG / F2F for compensation for nuisance and distress, along with the customary adverse media attention. -
Is that exciting news! Is it hell as like seeing as Gas and Oil have dropped over 50%. Utilities companies are second only to banks in ripping people off. http://www.bbc.co.uk/news/business-30792208 Notice he hasn't said Labour 'will' give them the power if voted in. More political bull. So we can look forward to big reductions later in the year or next year. Lets remember what they have said above and ensure they comply.
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@britishgashelp High British Gas Biill
momon121 posted a topic in Utilities - Gas, Electricity, Water
Hi Years my bills have always been around £300 from October - December. However according British Gas they last recorded actual meter reading from my property since September 2013. Since September 2013 all my gas and electric bill has been based on estimates. For the period of October - December 2014 my bill has been £707 which is double the amount what I would normally. In the past I have always called up to make payments and at the same time giving actual meter readings. There has been no changes in my life and I have been using the central heating periodically similar for the past four years. The BG advisor calculated and worked out that I am using 2.2 units of gas per day. I accept that during winter times the heating is on more during summer, however a good portion of the day we are all out. Kids at school, I'm at work. My wife does the house errands and teaches during the evening time. Each time the central heating is being used we only leave it for an hour then its switched off. I suspect it could be the meter but if the meter is not at fault I end up paying a call out charge. It seems so harsh that British Gas never leave calling cards and they expect you to do all the chasing. I dont have the money to pay such a high bill. Can anyone advice how I can challenge this. Best Wishes -
More than a million pre-payment gas customers have been overcharged because their meters are faulty, the industry has admitted. About 1.5 million meters have not been working properly since they were installed, some as long ago as 2007. The affected meters were set up incorrectly, meaning they miscalculate the price of gas and overcharge customers. Energy suppliers are contacting customers with the faulty meter settings to arrange a refund http://www.bbc.co.uk/news/business-30214471 -
Ofgem Notice of intention to impose a financial penalty following an investigation into compliance by British Gas with Article 9(1) and Article 9(1A) of the Electricity and Gas (Carbon Emissions Reduction) Order 2008 (as amended) Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-91-and-article-91a-electricity-and-gas-carbon-emissions-reduction-order-2008-amended -
Ofgem has been investigating whether British Gas complied with its obligations under Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
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I was caught for about 3 weeks between contracts. The old supplier was british gas. Today they sent me their final bill, the problem i find with it is the standing charge, it is £1.16p per day, is that exessive. I do have some paperwork that suggests the standing charge out of contract is around 46p per day. This is a micro business. Do i ring them up and ask what is going on or take it on the chin regards to all -
Have the nightmare scenario of boiler playing up. Local engineer diagnosed two faults, fixed them bit looks like it needs a more thorough diagnosis from a product specialist. BG doing this offer here, has anyone used this or have any negative feedback. https://www.britishgas.co.uk/rc-app-slot-booking/ Its the £99 fixed price repair with HomeCare 200. Have read the t&c's but see no hidden fees - anyone recommend it?
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This has been going on for 7 years apparently. Full story.... http://www.bbc.co.uk/news/business-30214471 -
Ok here goes I just took over a business from previous supplier ... The previous supplier was with Bes.. . Bes told me to send in change of tenancy forms etc lease . .. Before that i got in contract with opus however two months still no contract transfer to.opus.. finally after two months they have given the transfer request to.opus.. Because of that 2300 they charged me for two months omg this company is nuts i asked them why did you deley the contract they said did not get the proper paperwork . .. Lies i faxed them emailed them and took them two Months. .. I was out of contract rates fine but is this fair to exploit small business owners i am soo stressed . .. I don't know what to.do.. . I cant even sleep at night because of this.. . I have giving up on fast food business.. . I please help me.. Tried talking to bes they said they will take me to court yes sure all hassle you caused me. I feel sorry for other people who went with this stupid company Please shut this company down. . Unethical. Company
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Hi, Last year, after years of sorting out various financial messes, my credit rating was finally repaired. A couple of days ago, I logged into my credit report to see all of the fixing completely undone and a default from British Gas, from an old address in 2009, had appeared. This is the first time this mark/account has appeared on my file. The address is an old rented flat - after digging through my old correspondence, It appears I left the flat, notified them, paid up the final bill (letting agent wouldn't allow the deposit back if I didn't prove this) and then they tried to charge me for the period between vacating and a new tenant taking over because it's scientifically proven BG can't get anything right. Further digging shows Buchanan, Clarke & Wells sending me threatening letters for a gas bill a few months after vacating (Nov '09). I challenged their letter, because I didn't owe the money and they wrote to me and said no further action would be pursued. Sadly the only record I have is my own letter and memory of their response. Now it transpires the 'debt' - which covers when i had left the property, told the imbeciles at BG AND paid up my final bill/reading - has resurfaced five years later on my credit report out of nowhere, just a few months before I plan on buying a house (of course ). Where do I start to try and sort this mess out? -
Hi, I recently noticed on my credit file some late payment markers from British Gas for electricity and gas accounts. The markers were on Feb/Mar/Apr 2012 and were showing as being 1, 2 and 3 months late respectively. I was not aware of these late payments being marked against my credit file. However a bit of history on this: in 2010 my flat that I rented to my tenant caught on fire (well the one next door but it destroyed the roof of the entire tenement building). This gutted my flat and left everything inside it destroyed including boiler, gas meter, elec meter etc, everything was shut off by the council building control. Building control closed the building and nobody was allowed in. My tenant at this point cancelled the contract with British Gas. After several years of arguing to get it fixed (tenements and 11 different flats and insurance do not mix well) we eventually got to the point where the builders were let in to start work and started getting the place fixed, obviously at some point this included hooking in to the elec and gas supply again and installing boilers etc. This was (unknown to me) reconnected around Dec 2011. I then got access to the building in April 2012 where I noticed some letters from British Gas & their debt collection agencies, apparently a bill of £79 has been late and I was due to pay it. I paid the bill as soon as I got it, but I never actually signed any credit agreement with British Gas as there was no supply to the flat. I don't actually know how they got the bill in my name. Is it therefore fair that they are allowed to place late payment markers on my account? I argued my point with them via the CRA, the accepted and removed the late payment marker for electricity, but refused for the Gas, not sure what the difference was. I then lodged a complaint with British Gas directly who are still looking in to the matter, but having just came off the phone they state that the house owner is automatically signed up to their account when no other account holder is around and that this is legally binding, that may well be the case, but does that also stand for the credit agreement part? I find that hard to believe. Anyway they are still looking in to it. I am worried about how it may affect my upcoming mortgage application, everything else is clean on my credit file. Cheers G -
Hi, I'm hoping someone can offer any advice or point me to an organization that can help. The story is as follows, rightly or wrongly. I sent BG a letter stating they have 28 days to object or I would commence with having my own meter installed into the property under Schedule 7 Electricity Act 1989. They failed to object so I commenced, Had the meter installed August this year. I provided meter serial numbers, start readings etc etc to BG. Then a chap requested to inspect the meters at 9pm Monday night (10/11/14) which I let him do, he said it was unsafe and then had an engineer come and remove the meter, he said he wouldn't be putting in their meter or a pay as you go meter. I called BG the next morning and they are refusing to install a payg meter untill we pay £1,400.26p. They said it is a second offence, Wrongly I know I did do something before. I have scraped together £800. But they wont budge... I understand if people call me a thief, fine, fair does.... I did this with the full reading of the Electricity Act 1989 which states at schedule 7 that I could have my own meters installed. Did I interpreted that act incorrectly? Are there any charities that can help liaise with BG? -
Hi, thanks for taking the time to read my post, I will try to keep a long annoying complex matter as simple as possible. When we moved in to our flat approx. 6 year ago I called BG to set up account and they insisted they didn't supply our gas, I tried on more than one occasion and they still said they do not supply us. Last October we finally got a bill that said our meter reading was 000000. In January it was still 00000, suddenly by March it was pushing £1000! I know we were very lucky it took them so long to actually bill us however the meter is now working double time it would seem and we are now pushing a bill of £2000. Since March I have requested that I pay £40 per month towards the gas while they look at the meter as I am quite sure we have not used that much gas since January, we live in a small two bed flat, the place heats up quickly once we have our tumble dryer on and cooker, we have not even had to use our heating yet this Winter. So we are only using gas for the hot water as the oven is electric. I keep opening complaints with them to request that they look at our meter and the way the meter has been connected as we are a large block I fear we are now being charged for some other flats usage also. They keep closing my complaints and saying I did nt reply in time although I did, every one of them I email never actually answers my questions and fobs me off, I really do want this sorted as it is stress I really don't need. We have our electric account with them which is also high (but understandably as we use it a lot) surely they can see I am not making a fuss over nothing as I pay that in full each month, but I am so sure there is a problem with the gas meters - obviously given it has read for 00000 for years ! Any help/support/advice would be very welcome, BG are just not listening to me. I am happy to pay them, just what is fair and right! Thank you in advance x -
I successfully prevented a warrant of entry being granted for a disputed electricity bill earlier this year, quoting the Electricity Act 1989, section 6. I am in a similar position with gas at the moment but can't seem to find an equivalent act for gas, which clearly states a warrant cannot be issued when a bill is in dispute. Scottish Power have ignored letters and emails regarding a wrong charge for a very long time and are now seeking a warrant since I stopped paying their bills in protest. Is there a similar act which I can quote, other than the 1954 act, which doesn't have a specific section to spell out when a warrant can not be issued? If not would quoting the 1989 act be valid? Thanks in advance. -
Ofgem Investigation into BES and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 7A, 7B, 7, 14 and 21B) Publication Date: 30th October 2014 Company being Investigated: BES Commercial Electricity Ltd (electricity supplier) and Business Energy Solutions Ltd (gas supplier) Ofgem are investigating whether BES (encompassing both licensees) is complying with the requirements of conditions 7A, 7B, 7, 14 and 21B of their gas and electricity supply licences. We are aware of a high level of complaints made about BES and have also received a referral from Citizens Advice. For more link is here: https://www.ofgem.gov.uk/publications-and-updates/investigation-bes-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-7a-7b-7-14-and-21b
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hi im mike .. me and my partner are both disabled my partner is deaf and I use a wheelchair we have had several years of troubles with british gas from eronious transfers , them trying to force us to pay gas and elec bills for houses we don't even live in , to over charging us for massive amounts of electricity used when we asked them for help to find why our usage was so high , which they agreed to come to our house and find the problem then refused to do this after agreeing, we raised a complaint through the ombudsman about their behaviour who found british gas were doing things wrongly and told the company to apologise and gime £20 for my troubles . this latest episode is driving us both insane with stress and grief , while we were going through a very major personal problem . where my partner was abused as a child we were driving back and forward to the high court as my partner pressed charges for abuse , early in the year I informed british gas not to take more than £60 per month from my bank , and also made calls to them which they agreed during the trial for my partner , british gas went into our bank took over £90 knowingly without our permission on 3 occasions . now we don't have loads of money and the extra they took from our bank put a high court trial at risk , because we needed the money they took from our bank for fuel to go to the court trial . .. the man charged was sentenced to 9 years in jail . but british gas did not return the money to our bank except 1 payment when there were 3 occasions they took it from us .. we had the ombudsman deal with a previous complaint with the same company and they tried to hide the actions by saying it was part of a previous complaint , and they would not deal with it , now we cannot trust them to go near our bank have been forced to stop their acess to our bank . now they are trying to threaten us bully us and ignore the fact they took the extra money from our bank .. were looking for help or advice on how to deal with this company please ... many thanks in advance / mike and Sandra
