Hello, I'm in need of help and advice please............. On Monday 14th January 2019 I received a parking charge notice from PCN notice to keeper NTK St Mary's Road Retail Park Car Park, Sheffield S2 4AL- DFS sofas, Ammount charge -£100 within 28 days or £60 if paid before 24.1.19 contravention date: 27.12.18 contravention reason: parked for longer than the maximum period permitted - 120 mins!! Total duration stay: 199 minutes I visited DFS to look at sofas, I presumed this was owned by DFS not a private company!! NTK are lying because I left the car park- drove to Ikea Sheffield and Next outlet over at Meadowhall, at least a 20 minute drive over there. Looked the whole way round Ikea- and got stuck in traffic and then Next outlet, i then called at centretainment to pick family members up and then returned back to the car park to show my family a sofa I'd seen in DFS I have contacted my online banking and have evidence via online chat with them the time of transaction I made at Ikea and also have printed a statement with the date I made the transaction. I'm so upset about it- firstly I presumed the car park was owned by DFS and didn't see a sign. I haven't done anything about this charge notice yet- can someone please advise?? Do I appeal if so what should I reply with? Do I ignore it? Many thanks in advance

Hi all, I noticed that I will not have enough money in my bank account to cover my rent for the 1st January, but I will receive my student loan on the 14th where I can pay it in full. I have never missed a rent payment in nearly 2 years of tenancy. I emailed the agent if they could show leniency and waive the £35 reminder letter fee which is laid out in the contract as - 4.3 The Tenant shall pay interest at the rate of [4] % per annum above The Bank ofEngland's base rate on any rent lawfully due that is paid more than 14 days after thedate on which it became due. The interest will be payable from the date the rentshould have been paid until the date the rent is actually paid. and 4.6: Late payment of rent. Reminder letters will be charged at £29.16 plus vat £35.00 perletter sent subject to a maximum of four letters per month The agent replied and said no, the system will send out 2 reminder letters by the 14th which will equal a £70 fee, and if I don't pay they will take it out of my deposit. I believe that the reminder letters are electronic and this would be an unreasonable sum. I also asked them that why are these necessary when I have let them know in advance I can't afford the payment and I am waiting for a reply. The contract does not lay out above the 'schedule' for sending these letters and it was only the agent via email who told me they are sent once every 7 days as the clause is unclear in that respect. The only reason I brought up unreasonableness to the agent via email was because they straight away mentioned the contract which led me to inspect it. In terms of the deposit the contract/tenancy agreement says - 5.3: At the end of the Tenancy, the Landlord/ agent shall be entitled to withhold fromthe Deposit such proportion of the Deposit as may be reasonably necessary to:(a) make good any damage to the Property or the Contents (except for fair wearand tear) caused by the Tenant's failure to take reasonable care of theProperty or Contents;(b) replace any of the Contents which may be missing from the Property;© pay for the Property and the Contents to be cleaned if the Tenant is inbreach of its obligations under clause 3.1 or clause 9.1. I do not believe this has any provision for withholding my deposit on the basis of late rent payment/admin fees. Am I correct? Furthermore, I have a question about the deposit. The contract was signed online and doesn't have much info about the deposit other than it will be registered with the government deposit protection service and I didn't have to sign anything related to it from what I remember. I have also been in the house for longer than the other 2 tenants, and paid the £400 deposit when I moved in but not again when the new tenants moved and swapped the old 2 tenants in and a new TA was signed. Is this suspicious at all? But yeah... does anyone have any advice? Should I cough it up or just pay the rent and wait to see if they deduct from my deposit at the end?

My son, had received a letter back last year claiming he had parked illegally, the charge was £163, I told him to pay it as it be very difficult to prove there was no proper signage, anyway he forgot about it then today he received this letter with a charge of £270. They say they have obtained a judgement against him and if he wants to avoid it he must pay the charge within one month, if he does that they will contact the court and tell them to remove the judgement. I have never heard anything remotely like this before. I have attached a copy of the letter to this post just hope it comes up ok.

Hello everyone - I'm writing this in a state of disbelief. Just received a PCN in the post. My genuine shock is down to having had no inkling at the time that there were any parking restrictions. My colleague and I both remember checking for notices but seeing none. One question I have is whether anyone here is familiar with this car park - outside Wetherspoons' 'The Possett'. I clearly need a reality check on what is in fact visible on the site. The car was recorded as entering at 8pm and leaving at midnight. Thanks! 1 Date of the infringement 1.5.2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 5.5.2018 3 Date received 10.5.2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] yes 5 Is there any photographic evidence of the event? yes 6 Have you appealed? {y/n?] post up your appeal] no 7 Who is the parking company? ParkingEye 8. Where exactly [carpark name and town] M&U Phase One, Portishead (Lidl, Travelodge, Subway). For either option, does it say which appeals body they operate under. POPLA

Hello everyone, Yesterday I received a Penalty charge note for a parking offence in Budapest in month of August 2016. It is about 6 month ago. The company which is representing the charge is called Euro Parking Collection Plc or epcplc.com I do remember visiting Budapest and staying for few days but I did always paid for my parking but unfortunately I do not have the parking pay and display proof after 6 months of time. They also send me a link for viewing pictures of my caddy parked in the street and had a penalty charge note placed under my wiper which I never found it. My question is if they are are any legal to present parking ticket 6 month old from a different state of Europe. The pictures they sent me does not show anywhere if I had parked there illegally. In one of the picture does show a parking pay and display ticked but up side down or printed side was turned by an accident. As I mentioned that I did went to Budapest but I paid parking where it was required and I also paid the motorway vignette. Shall I pay them, ignore them or file an appeal mentioning the pictures does not show if I was parked illegally. Please help as I really do not want to pay for something I believe is wrong. I have also noticed that the pictures are not on their website anymore.

I have received a PCN for an alleged offence at the same location, https://www.consumeractiongroup.co.uk/forum/showthread.php?487668-G24-Parking-charge-while-shopping-B-amp-M-Stores-Falkirk&p=5170354#post5170354 dating the parking offence as 30th November. It alleges the driver overstayed the permitted 2hours by 11 mins I now live in England but as the alleged offence happened in Scotland am I correct that Scottish Law applies, so pursuing the keeper is illegal?

I was visiting a friend in Blackpool and parked at the rear of their house as i have done many times before. He has two parking spaces included in his tenancy agreement and he gave me permission to park there. I recieved a ticket and a £60 charge for "parking without permission" Should i appeal or just ignore it? I used to know a bit about this stuff but i believe the law has changed??? will i need to pay it?

Hi, It's been a while since I've been on these forums, I used to give advice but I don't know how much has changed in the last few years. My girlfriend today got a "Parking Charge Notice". "Reason(s) for issue: Restricted Area". She parked over yellow crosshatches (aka graffiti). She has a permit but there were no spaces. University website advises people to follow the instructions on the "Parking Charge Notice". "Amount due: GBP 60.00". (30.00 if within 14 days). I know she should do nothing and wait for the NTD comes through, which they have 28 days to send. How enforceable is this? Have they ever taken anyone to court?

hi all i need advice on who to contact to get my issue resolved it all started with a parking which i thought was wrongly issued, i had parked on a street in front of a ticket machine that was faulty i walk round the corner to the next machine about twenty yards away, i bought a ticket and displayed it in the car and left to go to a jobs fair, on my return which was within the allotted time i found i had been issued a penalty charge notice , i emailed the address on the parking ticket explaining what had happened and that i thought that the ticket had been unfairly issued, i didn't receive a reply from nottingham parking authority so i assumed the explanation had been excepted , about six months later i am now receiving letters from equita stating that a notice of enforcement had been issues to me and my case is being prepared for enforcement action. i have have no letter from nottingham city council or equita prior to this, they are looking for 83 pounds for the debt and 75 pounds for the compliance fee making a total of 158 pounds. who should i be contacting nottingham city council or equita or anybody else, as i have already paid for a ticket to park i have no intention of paying any fines. p.s. I still have the ticket that i bought and a copy of the email i sent the parking authority. niyaman

I request your assistance for dealing with DRP (Dept recovery plus ltd) who are acting on behalf of Empark UK Ltd operating on ground of Mount Vernon Cancer centre. I had a letter on 12th April 2018 that my vehicle was issued with a penalty charge notice on 12th February 2018 for the reason of 'parked in marked ambulance bay'. I disputed the matter in writing that; 1. My vehicle was never parked in the bay 2. No where the location states 'Ambulance bay' rather at one point it says 'Authorised vehicles'. The parking area is used by Ambulances, private hire vehicles (who are contracted by hospital to pick up/drop off passengers) and also for people who pick up and drop off passengers. My mother is a cancer patient. On 12th she attended hospital to see the consultant, due to some internal issues she continued to wait for over 4 hours and her condition deteriorated, started vomiting i drove the car from the car park which is fair distance to the door of cancer centre (never parked in the bay), i then walked in, pushed her wheel chair to the car. Within this matter of minutes, the parking attendent issued a ticket and had gone to avoid confrontation. I went back to the reception and explained the matter, showed them the parking ticket i had paid. I left the parking notice with them and was assured that this matter will be taken care of. After few weeks I received letter demanding the payment. I wrote on 29 April 2018 back with all the details as above. I then had rejection on 22nd June 2018 and that i can write to POPLA. I must admit at that time, my mother wasn't well and I was struggling to look after her full time and also concentrating on my full time degree course that i did not spend time to attend to that matter. Now on 17th Dec, I received letter from DRP (Dept recovery plus ltd) demanding £145.00 by 26th December. I had a look to see if i can appeal but POPLA only accept appeals within 28 days which i missed.. what options do i have? anything i can do?? I have been in full time studies and out of work for over a year now.. can't really afford to pay..

Vodafone have recently charged me for going over my myfi data allowance without giving me notification that I am about to exceed my allowance as they have done before via the app for the device. I have now been billed for £245 for over using me device without my knowledge. I spoke to the complaints department today who have told me that they can reduce the bill by £44! and that I should have self managed my allowance by checking my app despite me telling them that the app is not working. They pointed out that my bill will increase due to late payment (I refused to pay ) and that my details are now with the bailiffs! I found that I am not the only one with the problem when I searched online this afternoon I found that I am not the only one with the problem. Apparently its in their contract to advise their customer that they are about to go over their allowance. Can someone advise or tell me if this the right way to approach the problem and if so how should I go about it. I did find a link for this but the post wont let me add it as I am new. Thank you

Hi All In September 2017, I purchased a leasehold tenanted flat above a commercial premises. The entrance to my property is on the first floor and you have to climb some external stairs to reach the front door. After purchase the landlord decided to convert two offices in the same building into flats. The other two flats (which have just been converted from offices and are still owned by the freeholder, but are up for sale) have an entrance door on the ground floor and internal stairs to the individual flats. In order to sell these flats some quite drastic improvements in the form of wooden cladding have been made to the ground floor area surrounding the ground level entrance door to the two aforementioned flats. ( I have to walk through this area for access to my own property) However, the actual area leading to my own property, has been left in the same state as before and no cladding has been added here. Additionally, there is a small flat roof to part of the ground floor commercial properties within the same area. As there has been a several unsuccessful attempts to repair a leak on this roof which is affecting one of the commercial premises, they have decided to put some plastic corrugated sheets at first floor height, making a makeshift roof one floor higher, to prevent any water getting to the lower flat roof, therefore addressing the leak. This is actually a repair to the commercial premises but has been addressed in the communal area, inappropriately in my opinion as they have attached a frame to my windows in order to attach the roof to. In expressing my concern about this they agreed to remove it. That was July, and it's still there. An absolute eyesore (picture 1 ) Initially, I had received a bill for these works but upon meeting with the agent and expressing my concern he agreed no bill would be issued. I have now received a bill for the service charge for the last 6 months. This bill is 3x the amount suggested when I signed the lease. It was approximated to be £35 per month,( draft agreement photo 2) but the bill I have received equates to around £90 per month. They are obviously trying to get their money that way! Upon first acquiring the property, I received and paid a service charge bill for around £40 per month, which I paid, but this was then returned to me by cheque as they were about to start work on the other 2 flats and said that they would waive the service charge until works were completed. I have now received this further inflated service charge, which is obviously to pay for the improvements made outside of the 2 ground floor flats (an area that has to be passed through to access my own, but my own outside are has not been subject to similar renovations) they want to charge me separately (£997) for conducting similar renovations in my immediate external area. Actual service charge breakdown Photo 3 It is also to pay for the corrugated plastic roof shown in the picture 1 Picture 4 shows the monstrous view from immediately outside the front door. I have objected strongly to this roof for the reasons outlined initially but it remains attached to my own properties windows and they now want me to pay for the privilige! I'm going to admit to being baffled by the legal jargon and am currently simply refusing to pay. Not sure what to do next caggers, but really feel this is very unjust. photo1 https://drive.google.com/file/d/1B8TsY4aaYjNP3VH_xH8GoJYlMca47_UY/view?usp=sharingphoto 2 https://drive.google.com/file/d/1BpZNQu4TTu7iwKuN2CgSsFYpZ5hHR6Vt/view?usp=sharingPhoto 3 https://drive.google.com/file/d/11VmUF3Zc_GwCskHus3sPS_zwX5x_wwt0/view?usp=sharing photo 4

We had a secured loan on our property with First Plus which was then taken over by Elderbridge. We completed the loan in August 2017 and Elderbridge removed the charge on the house, however after checking the HM Land regisrty this week i noticed that there was still a charge against us from First Plus. Elderbridge said that this should have been removed when they took over the loan from First Plus. This did not happen and now i cant seem to find anyone to contact at First Plus to discuss this matter especially when Elderbridge say they cannot help. Any suggestions please.

Hello. today i received a letter from zenith collections saying they want me to pay £160.00 for an unauthrorised parking charge. the address this was sent to is my old address not where i am living now as me and my wife separated in June 2017. i think the other letters from smart parking have also gone there, which ive never seen or been aware of. they are asking me to pay the £160.00 by 17/12/2018 or theyll start court proceedings and ill have to pay solicitors fees court fees etc. i parked by a local health centre not knowing it was smart parking for the health centre as itss not inside actual car park reason i parked there was my blood sugar was low as i am diabetic and it was the nearest place i could stop to go get something sweet as i did not have anything with me in the car. i would like anyones advice on what is the best thing for me to do ? thank you for reading Geddy1961

Hello everyone, I've recently received a Parking Charge Notice from Park With Ease Ltd (PWE) and I'm looking for some advice. On the 30th December I parked at Ferry Meadows in Peterborough for about 50 minutes and completely forgot to pay my parking fee... that was until yesterday when I received a parking charge letter (dated Thursday 15th February 2018) from PWE - see attached pdf titled "Park With Ease PCN Letter". I've had a little browse at other cases and something that keeps getting mentioned is that they have to send the letter to me within 14 days of the 'offence'. Am I correct in thinking that I would have a good chance of a successful appeal (perhaps with the Independent Appeals Service rather than the initial PWE appeal) based solely on the fact that the letter is dated 33 working days after the 'offence'? Just looking to get some advice before I decide whether or not to appeal the charge. I have no real defence as I completely forgot to pay, so I'm just curious as to whether the 14 day notice period means I don't have to pay. Thanks in advance for any help/advice. Mike. Park With Ease PCN Letter.pdf

Hi all, After some advice after receiving a Civil Parking Charge notice for Lidl in Cambridge Street St Neots. 1 Date of the infringement 02/12/18 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 04/12/18 3 Date received 06/12/18 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No, not as far as I can see. 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] No, only recieved today Have you had a response? [Y/N?] post it up 7 Who is the parking company? Athena 8. Where exactly [carpark name and town] Lidl St Neots, Cambridge Street (there are 2 x Lidl's in St Neots) They operate under IPC. So, as above. I got into the car park at 10.46am on Sunday 2nd December and left at 12.29pm on the same day. Total stay of 1hr 42 mins. Free parking is limited to 1hr 30 mins. I went into Lidl to grab some breakfast before I went to the gym which is right next to Lidl and then went to the gym and then grabbed a bottle of water from Lidl after the gym. Not disputing that I was there that long, I honestly didn't realise I had been there that long. I have no receipts for Lidl. Any advice please would be appreciated.

Hi guys, I received a PCN through the post yesterday 13/05/18 to a civil parking charge notice from Athena ANPR as I overstayed at a LIDL car park. The car park was free for 90 minutes. I overstayed by 50 minutes Entered park: 08//1 at 09.24 Exited park: 08/5/18 at 11:44 I received the PCN yesterday (13/5/18) I have now been charged £90 and told that I will only pay £45 I'd I pay within the next 14 days by this date (24/5/18). I have been sent a letter with photos of my vehicle to prove. I did shop at LIDL on the day, and have the till receipt with me. I'm not usually late but the day in question I overstayed with 50 minutes over of the allowed 90 minutes doing other errands. Any help and advice are greatly appreciated as to what I can do. Thank you, Lloyd

Hello everyone. I'm seeking guidance on an invoice attached to my windscreen on 13/08/2018. I failed to display so ended up coming here for that mistake. I have not made any contact and I have already filled in the following. 1 The date of infringement? 13/08/2018 2 Have you yet appealed to the parking company yet? [Y/N?] No If you haven't appealed yet - ,......... have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it Did the NTK provide photographic evidence? No NTK received yet 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] 5 Who is the parking company? AS PARKING LTD 6. where exactly [Carpark name and town] did you park? BLUFF INN, Hayle, Cornwall PCN1_P&D6.compressed.pdf

A bit of a running battle with these jokers, May they said I wasn't entitled to free scripts following one of their 'checks'. It seems that as I was on contribution based ESA as opposed to ''INCOME'' based, this negated 'free' scripts. Even the pharmacist informed me I was entitled to free scripts, however my disability advisor has confirmed that I am not. I called the NHSBSA weeks ago to inform them it was a genuine mistake, and I would gladly pay the cost of the script, obviously they said otherwise, and that I had to pay the penalty charge. I went online and paid the script fee of £8.60, received their threat letter yesterday and was a bit taken aback by their claim that they would treat treat my non payment as a ''deliberate decision to avoid paying charges I owe to the NHS, and they may start debt recovery proceedings through the county court. This means that my name will be recorded in the registry of county court judgements....blah blah blah.'' I've not called them yet, to inform them of the dates I will be available to attend court, and to laugh at their bully boy threat letter. For the avoidance of doubt, I will not be paying their penalty charge, and yes, I will go to court if needed. NHS THREAT.jpg.pdf NHS THREAT.jpg.pdf

Hello all. I am hoping that I can receive some useful advice from some of you on this forum, and I thank you in advance for any assistance you can provide. I have recently been sent a PCN for parking in a pub car park. The letter states that I had been sent the PCN because "Whole Period of Parking Not Paid For" to which I was confused, as I had purchased a ticket to cover my stay whilst eating at the pub. I appealed the PCN (issued by Premier Park) via their online facility stating that I had paid for parking and that I believed I had paid for two hours duration. My appeal was subsequently rejected, and Premier Park now stated that the reason I was being charged was because I had not paid sufficient costs to cover the period of my stay; I had only paid for one hours parking not two as I thought, and therefore had overstayed my time by 21 minutes. Understandably, I am annoyed but essentially, it was my error, I should have checked the time paid for on my ticket but I was in a rush as late for the occasion. However, Premier Park had also made an error sending out the first letter stating that I had not paid at all. I have contacted the pub that I stayed at (The Railway Tavern in East Grinstead) to ask if they can help on my behalf as Premier Park must be operating on the pubs behalf, but they are not exactly forthcoming in intervening. Also of interest, the address shown on the letter for where I became liable for a PCN is not quite the same as the car park where I incurred the PCN. If one types in the address on the letter, it indicates a car park in a different area on the other side of the road, some 400 yards from where I stayed. Where do I stand on this, do I pay them or can I ignore the letter even though accidentally I had not paid the full amount? Additional Information 1 Date of the infringement: 23rd October 2018 2 Date on the NTK: 30th October 2018 3 Date received: Not sure, 1st or 2nd November 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? YES 5 Is there any photographic evidence of the event? YES 6 Have you appealed? YES, but I don’t have a copy at present. Have you had a response? YES. 7 Who is the parking company? Premier Park 8. Where exactly: Railway Approach Car Park, East Grinstead, RH19 1EP For either option, does it say which appeals body they operate under. Yes, they operate under the BPA Here is a copy of Premier Parks response to my online appeal: Dear Mr **** Thank you for your appeal against the above Parking Charge Notice (PCN). We have carefully considered your appeal, however on this occasion the appeal has been rejected for the following reason; Your vehicle overstayed your paid parking period by 21 minutes You have now reached the end of our internal appeals procedure and therefore you now have two options; You can pay the total amount due as shown above via the following payment options; Call us on: 01302 513232 Pay online: Send a postal order: Premier Park Ltd, PO Box 624, Exeter, EX1 9JG You can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above. Please note, should you decide to appeal to POPLA and your appeal is subsequently rejected or you withdraw your appeal, the option to pay a discounted amount will no longer be available and the full amount of the PCN will become due. If you decide to appeal to POPLA, you will need to visit their website, where further details of how to appeal (either online or by downloading the relevant forms) can be found. If you are unable to access their website, please call us for further information on how to obtain the forms. Please ensure your POPLA Reference Number, as noted above, is quoted on all correspondence to POPLA. You have 28 days from the date of this letter to submit an appeal to POPLA. If you appeal to POPLA we will suspend recovery activity on the PCN and the charge will not increase until the appeal has been determined. By law we are also required to inform you that Ombudsman Services provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above. If you do not make payment or submit an appeal to POPLA within the relevant timeframe, the outstanding PCN may be passed to our appointed debt collection agency for further action. All costs associated with this process will be added to the amount outstanding. IMPORTANT INFORMATION Unless any additional relevant information or facts are provided, Premier Park Ltd considers this to be their final decision regarding this appeal. Please note that all payments are subject to a 50p administration charge. This message was sent from an unmonitored e-mail address. Please do not reply to this message. GDPR – to view how we use and process your data and your rights, including how to object or restrict such use, please see our privacy policy available online at

Today I received a parking charge notice for the date and location detailed below. I remember paying for my parking ticket and having to type my registration into the machine before paying by card. I have checked my bank statement and the £6.50 charge has come out of my account. I don't have any receipt as my car was cleaned out a couple of days after the event. What is my best course of appeal? Do I send a copy of my bank statement? Any advice appreciated. 1 Date of the infringement - 29th October 2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] - 7th November 2018 3 Date received - 9th November 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] - No 5 Is there any photographic evidence of the event? - Entry photo 6 Have you appealed? {y/n?] post up your appeal] - No Have you had a response? [Y/N?] post it up 7 Who is the parking company? NCP 8. Where exactly [carpark name and town] Hillingdon London Underground Station (ANPR)

Hello all. My missus got a Parking Charge on the windscreen from UKPC for going over the time on her pay and display ticket. For a windscreen ticket (Notice To Driver) please answer the following questions.... 1 The date of infringement? 5th November 2018 2 Have you yet appealed to the parking company yet? [Y/N?] No have you received a Notice To Keeper? (NTK) Not Yet 5 Who is the parking company? UKPC 6. where exactly [Carpark name and town] did you park? Parkhouse Court, Tamblin Way, Hatfield, Herts. AL10 9QZ

Hello All I received a PCN/NTK on 08/10/2017 from “Excel Parking” for parking the car at Peel Center Stockport. The PCN/NTK letter shows: Issue Date (posted): 03/10/2017 PCN Ref No: xxxxxxx VRM (reg no): xxxxxxx Vehicle Make: xxxxxxx Vehicle Model: xxxxxxx Contravention Date: 16/09/2017 Contravention time: 11:15 Duration of Stay: 36 minutes I was unware I had to pay for being in the car (waiting) for short time as my wife took my daughter to use the toilet while I was waiting in the car until they return from the toilet. The notice says if payment is made by 17/10/2017 then it will be reduced to £60. Could you please help me how I can appeal and with a draft letter to Excel Parking appealing against the PCN/NTK. Please let me know if you need further information. Thank you very much for the help...

Hi, I would greatly appreciate some assistance with this parking issue. Apologies that this is a bit long – have tried to summarise it. I live in a cul-de-sac (close) and until a few years ago the local authority tried to CPZ the close but found that it was private land belonging to my housing association. It is a small close with bays that residents park in. The local authority persuaded my housing association to get a private parking contractor which caused an almighty confusion between the residents and the housing association. To cut a long story short, PEA Parking got the contract. Signs were erected and one letter sent out about registering with PEA for a virtual permit. The housing association then stated that they would not get involved in any disputes with parking and disowned themselves from the matter. At that time, my son had a blue badge and I was given a mobile permit that I could put in my windscreen when parked. My car broke down on the close and I purchase another second hand one and informed the local housing office of the events of then I would be disposing of the old car. The then housing officer emailed PEA and c.c'd me into the email. Around the end of 2016 my housing association informed us of a consultation of merging with another housing association and this would be on-going for a while. Unbeknownst to us, the local office closed down as staff was restructured, no phones were answered for months - office telephone numbers were changed and all we were getting were mail shots about the merger continuing. At the same time, my permit expired and there was no appearance from PEA so we the residents assumed that they no longer had the contract - I had left my car outside my door for months when on leave and saw no parking contractor - let alone not being able to get through to head office to query where the new local office was. On 15 May 2018, I had a medical appointment for a minor op. I returned home and to my surprise and horror found a Parking Charge Notice on my windscreen. I was shocked as they had not patrolled the close for over 1 year and even the neighbours were sure they were no longer the contractors and felt that when a new one got the contract, we would be informed. I appealed and sent evidence on the 28 May 2018 on the following grounds: 1. The Notice mentions the old housing association's (landlord) name which no longer exists. 2. My letter from my housing association dated 15 January 2018 re 'Change of Landlord' the old landlord ceased to exist on the 2 January 2018. 3. Letter confirming that I pay service charges for the maintenance of the car park so can park in the bay. 4. Their Notice is difficult to read as dyslexic and font is very small. PEA acknowledged receipt of my appeal on the 1 June 2018 stating that if I do not hear within 14 days – do not assume it has been cancelled. I had to contact the British Parking Association who stated that I should have had a decision within 36 days and they would contact them. I emailed PEA on the 12 July 2018 for a decision/POPLA reference number. PEA replied on 19 July 2018 – appeal rejected on the following grounds: - No displaying a valid permit and warning signs etc. - My old landlord still exists as the rebranding with the new landlord has not yet been completed. The parking restriction times were between 10.00am – 2.00pm Monday to Friday. There has been no written confirmation from PEA or the new landlord to confirm that they will continue to have the contract nor had I been contacted on the expiry of my son’s disabled mobile permit to change it to the virtual permit. Where do I stand? Any information appreciated.

Hi all, Wondered if anyone could help. I recently purchased a new vehicle and had driven over Waterloo Bridge during the congestion charge times forgot that the vehicle was not registered on CC autopay after driving my previous vehicle for so long which had been registered on autopay for a long time. I received no warning letters nor a bill for the congestion charge simply a £65 PCN straight away. I understand I messed up by forgetting to set up the autopay on the new car but obviously not everyone is on top of their game 24/7. Is there any way around this or to appeal it in anyway? Any advice/clarification would be appreciated. Thank you Regards