Not sure if I am supposed to post this here Got a letter from dwf stating I owe them 150£. I used smart shop for the first as they have offers on it I forgot to scan double items. I left the shop security came after me and took me to the back asked me about the three items costing 6.35£ they threatened to call police I am an international student didn't want any more trouble gave them my details. Today I got the letter owing them 150£ for security costs. I think this is too much and I can't afford it. Should I call them and ask them reduce it?

I’m 17 years old and Received 2 letters from dwf with my name spelt wrong and they are asking for for £230.40. I rang dwf civil recovery the first time upon taking advice from citizens advice to explain to delay to deadline as I was in the process of receiving advice which wasn’t much help. When that deadline was done I then called again to delay the deadline as I’m struggling financially and it’s lot of money they are asking for and I tried to dispute the cost to which they said okay we will delay it another 7 days for you to dispute the cost but I asked them how do I dispute this to you or Sainsbury’s and they said “we can’t advise you on this matter” I’ve read a lot of threads saying to ignore them but I was unsure now as I’ve made contact and have tried to dispute the payment and pay it which might mean I have admitted. Would they just persist harder and take me to court eventually or file for a ccj. I would like to ignore them still but I would like to send a strong email so they know I’m clued up and then ignore them. I also want to pay the reasonable amount and get this matter solved. any advice on the law or similar situations are helpful when I called them I asked for an itemised bill. £101 stolen goods ( supposedly caught me because they watched me on cctv over the duration of the week) also why did they not stop me in the first day. £20.40 recovered goods £150 security costs Thank you

I was caught shoplifting in M&S last fortnight (something I'm ashamed of) and I received a letter from DWF containing a civil restoration sum of £125 and the price of the goods. I've paid the money. The police were not called, but a new police letter was received with a presumed suspect. Will this letter affect the options I choose when applying for a visa? Is it all over after paying the money? I'm so anxious about it all!

I am helping my niece on an overdraft debit originally with the Bank of Scotland that was bought by Intrum. I would appreciate any help and advice. . . here is the story so far: The bank account was in my niece’s name that had an overdraft facility. My niece and her partner, at that time, run into some financial hardship caused her to default in account, March 2017. They agreed with bank to settle the outstanding sum but removing the excessive charges. My niece’s partner claimed that he paid the agreed sum and the couple never heard any more from the bank on the issue until started to their claim. Unfortunately all the records of the settlement is with my niece x-partner. So we have not much to go on other than retrieve all the bank records on the account. Intrum bought the debit on 28/11/2018. Intrum filed to recover the debit with the Simple Procedure court in Glasgow in April 2020. I have send SAR letter to the Bank of Scotland but had no response from them yet, perhaps because of the current Pandemic situation. The court directed me to call the original loan holder to the Case Management discussion, by filling in some legal form, to answer to present their legitimacy of the debit. I would be grateful if anyone could have help with your views on the best way to proceed.

Just been directed to this forum as the result of receiving a claim form from Adidas via small claims court, looks like I am 1 of many Unfortunately me being directed here may well be too late as I have already filed a defence, which seems to go against advice given Any assistance would be massively appreciated

Hi all, I wonder if I am able to ask for advice on a recent car purchase? I bought a car on Oct 13th from Trade Centre UK. I paid a decent size deposit and the rest on finance that they arranged. I initially took the extra warranty they offered but after reading what it doesn't cover and feeling I was mis-sold it I cancelled that within the 14day cooling off period. I made a complaint when I got the car that it had missed the past 3 services and had a dent that wasn't there when I viewed it. The dent was booked in for the following friday and they said they had a specialist that comes out. Trade Centre then said they would fully service it if I took it to after care. They booked that in for November 17th. That friday I sat in their office for 2hrs and the dent guy never showed up! I wasted 4 hours for nothing. They said they would get the dent guy to do it when it comes in for the service. The car had spark plugs, air filter, oil, oil filter and pollen filter on 17th in Coventry, again the dent guy never showed up and I was told he would call me! By the next day the car started juddering and ticking loudly and the engine management light came on. I tried calling customer care, I can never get anyone to answer! I left a voicemail but got no call back. Monday morning 20th Nov I limped it back to Coventry (bare in mind I live an hour away from this centre). They made me sit there all day as no courtesy cars and gave it back saying it was a coil pack and they replaced number 4 coil pack. 5 days later it has done the same thing again, juddering, loud ticking, EPC light on, engine management light on and in limp mode. I cant drive the car ive had to leave it at the shops. I am so fed up. The dent I complained about when I collected the car on 15th October is STILL not fixed or even booked in... the car has had a serious fault twice now after they have serviced it, it was fine before that! I strongly believe they have done something to the spark plugs/throttle body by mistake when rushing the service and are trying to cover it up. I dont know what to do. I am going to try and get it recovered tomorrow to Trade Centre Coventry but I cant get hold on them to tell them to accept it. If I go with the car I cant then get home as it is an hour away. I have now had the car 6 weeks, its past the 30 day warranty. Is there anything I can do to reject this car? 4 trips 2hr round each time in the last 6 weeks is crazy, I cant keep doing it, its costing me a fortune in missing work and not to mention fuel and stress trying to get kids from school etc Any advice welcome

Received 2x DWF letters what should I do Ignore?

Yes only with dwf. The first letter I received was explaining that I have not responded to the first letter they sent which I did not receive at all then the second letter came, they said again saying we have not heard from you we are extending this another 14 days but at that point a couple of days before I called them on the phone saying I have received this and supposedly i owe money for stolen goods and that I need to see the breakdown which they then emailed to me dwf said this was what we were trying to send to you at first and I told them we have not received your first letter only one asking for demand of payment. On my second call to them I asked can you list the things that I have supposedly stole to which they replied “we normally have this on file but I can’t seem to find this on your file”

DWF can't do anything as they act for a client. In this case, Sainsbury's. Sainsbury's could take you to court and ATTEMPT to get a CCJ but it's unlikely. They had no interest in dealing with you at the time. All DWF can do is send out pointless threatograms. They'll threaten to divert an Iranian drone to your house if you don't pay. However, they can't attempt to get a CCJ against you. IGNORE THEM. It's more important now to understand why you were allegedly shoplifting, and you should speak with your GP and try and get yourself signposted to the support that's available.

DWF Sainsbury's Letters - Retail loss Prevention/Other shoplifting allegations. - Consumer Action Group Hi dx100uk i have similar issue can i share

Dwf have contacted me by telephone I haven’t confirmed anything

Hi i had a few letters early last year regarding a return I made to adidas which I received a refund and they claim a year later they hadn’t actually received it despite email confirmation saying they had and I received a refund. There have been numerous threads on this. These were returned to adidas around September 2021 and then I started to get a few letters towards the end of 2022 which I ignored as directed. today, I have received this letter. It appears as though they’re trying to issue a CCJ against me and have sent me a moneyclaim letter from northampton courts im really worried, what do I do? We’re just about to have a baby and a CCJ would ruin us

Hi, I hope you're well, I have had a few letters from adidas claiming I owe £600. I received them l12 months ago I have received some recently, I have seen some people being taken to court over this. What has happened to the cases that went to small claims? I have everything to dispel this as well as evidence

thread title updated. go do a chargeback and that money back from DWF. it is NOT A FINE. its a fake civil restoration SCAM. it goes in their pocket for down the pub. M&S see nothing. dx

DWF/Sainsbury's redress letter to minor for shoplifting without parent knowledge - Retail loss Prevention/Other shoplifting allegations. - Consumer Action Group

SIomeone under 18 can be chased for a debt only if it's for something deemed as needed everyday (mobile phone contract, food etc) I think this will be a legal grey area and yet another reason to ignore DWF

Hold on, the OP is only 17 - is it legal for DWF to send a minor these letters?

Hi everyone, I have a question in regards to DWF Sainsbury's letters. I previously read a lot of threads concerning letters from DWF and the majority of you guys said to ignore them completely as they have no power to take people to court and I just wanted to double check if that's still the case or not. Unfortunately I was caught shoplifting due to a complicated financial situation and obviously I wouldn't want things to escalate further. I'm attaching the two letters I received so far. Is it actually safe to ignore them or should I pay? And also, after how many attempts will they stop sending letters? Thanks a lot everybody. 2023-11-01 DWP £150 still not paid.pdf 2023-10-26 DWP £150 needs paying.pdf

oh well, at least your eign of terror is over now. so no contact directly since from/to sainsbury's. everything since has only been with DWF?

as my learned friend above...and.. sadly because just like DCA's and initially yourself in this case, you believed they have some magical powers ...they DON'T. 85% of people blindly pay DCA's cause they know no better and think they are BAILIFFS. only the RETAILER can ever do court and none have done this on a silly member of joe public that did something stupid since the infamous 2012 Oxford case on retail loss. BAILIFFS can only ever be involved after you've been to court and lost a CCJ, fat chance re above... and anyway, no BAILIFF has any right of forced entry anyway on consumer debts even with a judgement so......... stop panicking and thinking everything that doesn't apply.. forget about them but p'haps a confidential GP visit might be a very good move... what slightly concerns me more here is: who are 'them' that told you they'd reviewed a week of CCTV and come up with several shoplifting instances over that time amounting to the above? have you directly contacted or had contact from Sainsbury's? and know they HAVE done this? or is this DWF willy waving and they tricked you into admitting several previous successful thefts... this is not the norm... dx

civil recovery schemes run by the likes of RLP DWF etc etc are a scam. totally IGNORE EVERYTHING. no if's or but's dx

Hello, welcome to CAG. I've moved your thread to our Retail Loss Prevention subforum for further advice. It sounds as if you may get letters from people like DWF solicitors or a company called Retail Loss Prevention but we always recommend to ignore them. If the police weren't called on the day you aren't going to hear from them. Ask us any questions you want to and keep in touch but I don't think this will go anywhere. Best, HB

Hello, could i check what happened with this ? Marks And Spencer’s DWF - Retail loss Prevention/Other shoplifting allegations. - Consumer Action Group But not only did they have the goods back, the security person took my personal belongings and goods (I was travelling between places) and stated if I couldn’t provide receipts then most of my goods were confiscated (some of my clothes were 3 years old and these goods weren’t from M&S) i Don’t know where I stand on this where the irony is they actually took from me. I’m pretty shaken up as I was man handled by 3 security people for £50, I admitted guilt Do you know what the fine will be? I didn’t know how to create my own post. Apologies but was also looking for guidance. I’ve read to ignore the letters but I’m worried about the credit as I want to buy a home. Hope someone can guide / reassure me. Thanks in advance

Hi, I have been caught shoplifting food under the value of £50 by a store detective operating for DWF. They took my details, banned from all stores, took my photo and advised a letter will be sent to my address. Does anyone know whether there will be a fine along with the letter? Thank you

I had an incident where I got banned for life from sainsbury. Nothing was stolen from sainsbury. I had paid for all the items. I had an item from different retailer and I couldn't provide the receipt for that. I have recieved DWF letter now. I have been reading other posts regarding same kind of experience where people have been advised not to pay them. Just wondering if anyone had recent experience and what was the outcome. I don't want anything going on credit file if I don't pay. Any advise would be much appreciated