Showing results for tags 'refund'.
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Hi all I'm having a problem getting my point through to Omega Flight Store. Late December, I was planning a family vacation. I attempted to book 4 flights via https://book.omegaflightstore.com. The during payment, the site started to suffer errors and would not complete. I took screenshots of the site errors during my attempts. Eventually I got an email declining the booking from Omega. Therefore, I ended up going to a competitor (and paying more for the flight). Once that flight was booked, I suddenly and unexpectedly got an email from Omega that the booking has been confirmed. At no point during the booking process did the site ever complete the payment process. It literally just errored out every time. I went ahead and contacted Omega online to explain the situation, provided the screenshots as evidence in order to get a refund. As it was the website that was at fault, was expecting some fair play. Instead, the support staff just do seem to read the notes that I put in the case. A phone call later (on the same day as the booking) I managed to get the tickets voided. I only ever got a partial refund from them. They claim that according to the T&Cs I must pay £30 per ticket to void the booking. As the booking was made on Boxing day, Support could not escalate to management until a working day, but was promised a phone call will be made to discuss the matter. I'm yet to receive this phone call. Attempts to get management to call me have been futile. The support staff don't seem to read the comments that I had previously made (they even included that it is my responsibility to void the tickets on the same day as the booking....which I had already done). They wont escalate to management nor will the forward me to the complaints department. Can anyone offer any advise?
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Hi I purchased an inflatable airtrack for my daughter for xmas to help with her gymnastics. It arrived a couple of days before xmas but was not used until xmas day. The item does not stay inflated - there were no instructions sent with the item although there should have been. I tried a couple of further times to inflate the item but it just keeps deflating . I contacted the company on 27/12/7 to report that the item was faulty but they were closed until 3/1/18. I emailed them with the details and requested a return and refund once they reopened in Jan. When they reopened they did not reply to my email, I contacted them and they asked me to email them - I explained that I had already done this and asked them to check their emails . I contacted the company again yesterday and they said that they had not received any emails from me so I forwarded my original email to them - they have emailed me this afternoon to say that the item I ordered was custom made and that they are only obliged to offer a repair. They have asked me to arrange the return to them at my expense if I want to proceed. The address that they have emailed to me for the return is not the same as the address on their website - It has been a while since I had a problem with a return / faulty item and I know that regulations change but legally can they refuse a refund on a faulty item? Any advice would be appreciated thank you x
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Hi. Bought the wife a Fitbit for Xmas from Argos. I got her a nice cheap Android to go with it to check Fitbit and her Facebook. Vodaphone Smart mini 7. Spent hours trying to connect and register etc. with Fitbit and Facebook apps. It just kept crashing. Took it back and asked for a refund as it was not as described and not fit for purpose. Cocky manager said the phone was fine and not powerful enough to use those apps on. I pointed out it didn't say that on the box or their site. He said it was up to me to check the phone specs before installing an app, and to check them against the app I want. (Processor, 3g/4g , OS etc) I asked who does that? We buy an android phone and expect it to run apps from the playstore. He was having none of it. No refund because I'd opened the box and the phone wasn't faulty. Tonight I've had a closer look at their description of the phone - 'Have a complete Android experience with full features.' 'With Google Playstore you can fully enjoy the access to over 1m apps including Whatsapp, FACEBOOK, Instagram and many more.' That'll be the Facebook he said it wasn't designed to run. Tonight I rang Customer Services. He couldn't help because he said if the manager won't refund me they can't overrule him. He suggested taking it to a different store and try a different manager? The store I picked it up from is in my old home town 80 miles away, where I was visiting family. However, I will be going again next week. I've printed off the description to take with me. Can he still refuse to refund me? Plus, I bought it online, via Fastrack. I know there are a few more rights with buying online but not sure if they apply. Although, I would love to wipe the smug smile off the managers face as he watched me turn away, apparently defeated. Thanks for any advice. Paul
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Hi, back in January 2017 i booked online flights to go to Florida from London. When I purchased the flights i thought that i was booking :- - Direct flight from London to Florida - Indirect flight from Florida to London via JFK. When it finally came to the holiday i arrived at LHR to check in only to find that not only was my flight not direct, but, it had a 7 hour stop at Detroit! Clearly i was very unhappy, and want a full refund of my flights. Fortunately at the time of booking the flights online i took a screen shot of the booking (attached image) you can clearly see on the image the the outbound flight appears to be direct, and the inbound flight clearly shows a stop. I have raised a complaint with the travel company who refute my claim. They say that the stop a detroit was a hidden stop for refeuling and that passengers were not supposed to disembark the plane, therefore it was a direct flight. The airline 24hours before the actual flight the changed the schedule, thus my tough luck at 7 hours. My complaint was that the outbound flight should have clearly shown the stop, thereby giving me the opportunity to not book it. I feel that this flight was miss sold and miss represented as i would not have booked 2 indirect flights. The travel company say they sent me the e ticket in july and it was my responsibility to check all was good. I dont agree with this, as in my opinion, i would not have booked the flights in the first place. I did not realise anything was wrong until check in, at which point it was too late to not go ahead. And as i got on the plane, they state i have accepted the goods as sold. Do I have a legitimate court case to claim misselling? Document_001.pdf
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Hi Everyone, I really need some help and advise with an issue that I currently have with N Power please. My partner and I used to rent a small one bedroomed flat, which we moved out of in August of this year and everything was electric, we had no gas at the property. Whilst we lived there all bills made to N Power were made on time and yes they were always high but we just assumed this was normal. On the 14th February 2017 we received a bill from them telling us that our monthly payment has decreased from £94 per month to £21 per month and they also refunded us £559.57 because we were in credit and had been overpaying. We continued to pay £21 per month with no problems until we notified them that we were leaving the property on the 19th August 2017. When our final bill was posted, they said we owe them £1093.40! After getting in touch with their customer service department, my partner and I must have spoken to around 4 different people and none of them could figure out why our final bill was so high, I contacted the complaints department who then looked into this issue for us. This issue has been going on since August now in December they have finally come to a conclusion regarding our bill. They have admitted that it was a fault made by them and that we should never have been given a refund and we should never have had our bills reduced to £21 per month but they still want us to pay back the full amount! I completely disagree with this. I obviously don't mind paying them for the energy we used but why should we pay them back to fix a mistake that was made by them? Please can someone help me as this is the first time I've had to deal with an issue like this and I don't know what to do. Can we fight this or do we have to give in and pay them back the full amount? Any advice on this will be greatly appreciated! Thanks, Michelle -
Howdy, folks! I bought a photo frame off Amazon for £13.99. It's pretty nice, and intended as one of my dad's Christmas presents. it's turned up with broken glass. Fine. I emailed the seller asking for an exchange, the seller asked if it was usable and if so they'd give me a 35% refund. Fair enough. I looked into how much it would cost me to replace the glass with either glass or Perspex. Turns out I can get Perspex for around £13, I told them that 35% wouldn't work for me, I'd rather have either an exchange or a full refund. The seller came back offering a 50% refund, I explained that receiving that kind of refund doesn't cover me for replacing the glass, and again asked for an exchange or a refund. They're current saying 60%. What they said was this: I understand your concern. the item is not any use for us now as it cannot sold ahead as brand new. It would also save you the hassle of returning and then waiting for the return to received in warehouse and then send you another one. I would prefer you to accept the offer for partial refund of 60%. I hope you would understand i'm not really tempted to accept this offer, but it's winding me up that because the defective item is no use to the client, they think I should pay them to keep it. How would you respond to this? I'm going to ask for a full refund, but I'm wondering if they're going to just come back to me with "How about 70%? -
Hi, I cancelled a web hosting service a couple of years ago, and it wasn't unreasonable to expect billing ti also be cancelled. The service was paid via PayPal Subscriptions, I didn't realise I had to cancel this myself and small payments (5 a month) have been continuing without me realising until recently. When I spotted it, I contacted the company and cancelled the PayPal subscriptions, however, I'm having some difficulty getting the money back from them. They advise that because paypal charges them transaction fees, they will refund me but first want to deduct these fees. Where do I stand legally? Surely I am entitled to a refund as I've 'paid' for a service I haven't received and I don't think I should have to incur the payment fees as part of a refund. Thanks Abe -
Posting on behalf of my partner who has experienced an issue with unauthorised transactions on her HSBC current account. Between the 10th November and the 13th several transactions were made at a local coop supermarket to buy goods and get cashback as well as one ATM withdrawal of £130. Upon discovering the transactions had been made my partner immediately contacted HSBC and reported the card as stolen and went through their fraud process aswell as reporting the theft to both Action Fraud and our local police. Now, I was under the impression that the FCA guidelines stated that HSBC should refund the transactions my partner has raised yet they refused to do so "pending an investigation" Also as these transactions pushed her into an unauthorised overdraft she is STILL being charged a daily fee which HSBC refuse to freeze. Yesterday my partner received a phone call from the HSBC fraud department stating the case was closed and they were finding her liable as the card was present at the time of these transactions and her correct pin had been used. I fail to see how this can be the case as at the time of these transactions we were hundreds of miles away from where they were carried out and my partner can prove this as she made a payment using apple pay in a store 300 miles away around the same time that there was an ATM withdrawal! I have spoken to the bank on her behalf this morning as she is a vulnerable adult with learning difficulties to be told that all HSBC can do now is lodge an appeal against the fraud teams decision which can take anything between 6 & 8 weeks. What is my best course of action to at least get the overdraft fees waived or frozen as I have now given up the hope the bank would have a soul and realise this is a genuine case of fraud against a woman who is suffering serious mental anguish aswell as financial hardship due to their frankly callous and uncaring attitude. Any help appreciated, thanks in advance!
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Hi all. I'm hoping someone can help me with the below please? I signed up for a trial on a website called alphaprep.net for their CCNA courses on 27th October, tried the service and didn't want to continue beyond the trial. The website informed me upon signup that they would send me an email to remind me to cancel before the trial period was up (see attached screen shot from their website). They didn't do this and then subsequently charged me $259.99 without any other notice. I have since e-mailed them to request a refund and cancellation but they informed me that they won't provide this. Can anyone give me any help on what i should do here? Should i just go to my bank and ask them to chargeback the amount? Just another note to add... I was just reviewing the original email receipt for the trial and it doesn't state anything about cancelling at all. ]
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Hi, its taken me a while to finally come to terms with and finally admit defeat to the payday loans and debt I have aquired over the last few years. I have a number of outstanding debts. PiggyBank - 592 Safetynetcredit - 189 Wageday Advance - 140 Payday UK - 488 Satsuma - 64 Mr Lender and Vivus - Combined at 914 (sold on to MMF so unsure at the moment of the individual debts) Natwest overdraft - 2,000 These were loans taken out from 2015-2016 and I have still not paid them off or made any real dent in what I owe due to very low monthly repayments that have been ongoing for years as I have never been able to afford to pay them back off. This being due to an old gambling addiction and one loan was ususally made to pay of another (a lot of loans not up there that have been settled in that time). This has obviously led to me having a really bad credit score yet within the last few months after the passing of my brother leading to being in work less = less money and a battle with depression and gambling again I have managed to loan from more lenders. MyJar - 179 24/7 Moneybox - 151 H & T pawnbrokers - 304 Lendingstream - 544 Very catalogue - 399 I understand it is my own doing in attempting to get more loans but I'm sure (after reading some similar posts here) that these companies are to refuse such applications as my own? I thought maybe there was something here for a potential irresonsible lending claim or something familar after having such debts for years or for what they were used for. Any help in how I would go about this would be greatly appriciated, thankyou. Update: The figures shown are the amount owed not lent. And a lot of the debts have been passed on to debt collectors so I do not know how this will effect me, and I am sure that Vivus is no longer operating. -
Any advice would be greatly appreciated please. I have listed the main details below: Purchased a DJI Osmo camera in March 2017 Camera cost £519 Paid using Currys YourPlan buy now pay later credit agreement Paid off the credit agreement in August Sent camera in for warranty repair on 28th August Waited three weeks and heard nothing Called Currys. Unable to advise at to the whereabouts of the camera. Called again. No information. Received a call on 27th September informing me the camera was lost. Went into store on the 28th September. Was issued a refund for £519. Refund was issued back to my YourPlan account. Was advised refund would show up immediately. Refund did not show on my YourPlan account. Called numerous times between 28th August and 18th October. Have been given contradictory information. Currys have confirmed that there is some sort of error. The refund is showing as having left their system, but has not reached my YourPlan account. I have sent emails. The emails have not been replied to. I have been promised call backs. No one calls back. I have launched a complaint, but have had no updates. I have been without my refund for nearly four weeks now. What do I do now? Do I initiate a claim in the small claims court? This will cost me £60 and if they now refund, I will lose the money. Any help gretly appreciated. Thank you in advance. -
We booked a holiday with a well known travel agent in our region with monarch and were due to go early November. As a relative works for this company we received a little more discount. When Monarch collapsed we were told that we would have to pay again and could not receive a refund. After a lot of angry words we changed our holiday to the same hotel flying with another company and from a different airport and paid the full amount again. We were told we would have to wait for the caa claim form to arrive and then make a claim as we received the extra discount and it was company policy that a refund couldn't be given to 'staff bookings' although this is not stated in the company handbook. I would not have minded paying the difference between the original cost and the new cost but having spoken to others and reading of others who had the simple task of changing or getting a refund, I would like to know my rights in this case. My contract is with the travel agent who are just not bothered. Unfortunately I paid for the holiday on a debit card and have been unable to get a charge back through my bank. Any advice will be appreciated as I can not see why I have to wait to receive my money back when others didn't. -
I am on pension credit and DLA. A vehicle was bought approximately a year ago on HP. Due to numerous faults with the vehicle, it was rejected and the rejection accepted. The company are now issuing a refund which will probably exceed the limit of, I think, £10k in savings and we will need to pay the £1 for every £250 over the limit. The deposit on the newer vehicle consisted of an older vehicle which accounted for over 40% of the deposit with us paying the rest on HP previous to this our savings were nowhere near £10K a full refund probably takes us over the savings limit. However we still need a vehicle will be buying another one using the refunded money probably within a few days of getting the refund and the savings will be depleted again. Could we have issues with deprivation rules or should we not mention it? I don't want any hassles.
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Maxxer if you are found to have mismatching labels once will the security go back through your previous returns? I have done it once in error and it has been picked up but could have done it before as I buy a lot, remove labels and the sometimes reattach and return. Really worried reading this there will be a knock on my door. -
Hi bought a computer for my daughter 4 days ago from currys/pc world. It was described as a social computer which means just basic use. I said thats fine she's only 11 so as long as she can play basic games and watch you tube that's ok. The assistant said yes. got it home and it was absolutely terrible. I think it took 6+ hours for all the updates, not sure exactly on the time but went to bed and left it on overnight. The next day my daughter put it on it did even more updates for half an hour and on the left side of the screen a name popped up (something??) whatmann? I just had a feeling it had been used before (was sealed when bought though). she managed to just add a desktop pic and couldn't do anymore because it was that slow. I decided to take it to my sisters house incase it was down to my Internet running slow, so tried again there. We could barely open a page without it freezing, took about 15 mins trying to open 3 tabs and wouldn't close them straight away either also YouTube was buffering so no music either and the front speakers set at 100% played at about 20/30%. Checked reviews later and they were all terrible, I've looked online about taking it back and people have all put their experiences saying they won't refund as item open and used, but if I didn't open and try how would we know. I really don't want to be stuck with this as it won't be and can't be used, I genuinely think it's faulty. Does anyone have any advice on my rights with returning it? Thank you. Packard Bell All in one 4gb ram 500 storage Hard drive £329 down to £249
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It's an odd case. Mostly because I have autism and I struggle to communicate. I am sometimes catatonic for months. In March 2016 I bought a refurbished laptop with 1yr warranty from SKUNKWURX LTD (they use many names, line svx-online, and others). The laptop failed (motherboard burnt) and I returned it for repair under warranty. The laptop failed again and I demanded a full refund. Unfortunately for me, I was using the advice of Citizens Advice and Money Saving Expert, which are quite inadequate, to be honest. (Since then, I've had the luxury to discuss with YOU my Ford problems, which YOU helped me resolve and I was happy to donate to your cause) They said to return the laptop to them "for inspection". I decided to do so and sent them the laptop with a letter of final rejection. I really had nothing to do with a burnt laptop anyway. I had sent the laptop on September 2016. A year has gone and I neither have a message from them, nor a fixed laptop or my money back. I've sent them a reminder 6 months ago. All correspondence done tracked and signed. They received my letter. They are still an active company. Can I do anything about it? Much Obliged Oh, it dissolved on 25 July 2017... I guess that's it... ? The director has 6 more companies, with similar names and same address. The ebay account is still alive and selling (of course, ebay and PayPal are long out of the equation for me) delete this reply please Sorry for the spam but I must update that the ebay seller address is: Hamid Taqui, ServiceX LTD, 4a Redgate Lane, Manchester, UK, Lancashire, M12 4RY This company is still active. I've sent the laptop to the PayPal payment address, which is: Hamid Taqui, Skunkwurx LTD, 4a Redgate Lane, Manchester, UK, Lancashire, M12 4RY - that's the dissolved one -
Just a quick question I recently received a refund from the HMRC for a overpayment of Tax, the amount was for £207 and covered the period between 06/04/16 to 05/04/17, does anybody on the forum know if this is taken into account by the DWP when it comes to payment of Universal Credit?. I have had a look on the internet but I can't find any clear information on this, so I hope you can help?. Many Thanks in advance.
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HI I am after some advice for my parents please. A few months ago, they decided to purchase a mobile home and paid over a deposit of £3,000 to secure this property. They stipulated that they wanted a 6ft fence built around the property because of their dog, anything smaller than this, the dog would be able to jump over. The person who sells these mobile homes stated that they would only be able to have a fence around the back of the mobile home which they were fine with and agreed to. The seller has since backtracked and has stated that they are not allowed to have a 6ft fence and can only be a maximum of 4ft. This isn't good enough and my parents have stated this to them. At the time of handing over the deposit, he did not, at any point say that the 6ft fence would not be allowed and proceeded with handing over the deposit of £3,000. The seller knew from the outset that they needed a 6ft fence for their dog and had said many a time that if they were not able to have this then they would not proceed with the purchase of said property. At no time did the seller say "no, this is not something we can offer". There are have been various arguments over this and my parents have since pulled out of the purchase of this property. They have signed a contract where it does state that the deposit is non refundable should the sale not go ahead. However, we are of the view that we could go down the route of mis-interpretation/false selling if that is something worth pursuing? We have written to the seller and he has denied misleading my parents and is refusing to return the deposit - less than a week after my parents pulled out from the purchase he has resold the property with a further £3,000 deposit! Is there anything we could do, how do we reply to the letter? I can happily post up the documentation, but would need to do it when I am back in work on Monday minus the personal information. Any help would be appreciated. Thanks Jo -
Hello. I had some loans with Wonga. I wrote formal complaint and after 7 weeks I get a letter from them. I'm due to refund. Now I live outside the UK and don't have bank anymore. I have sent them my nominee (friend) bank details and now they are saying that they can't transfer money to someone else. Is that correct? They are asking my bank account details in my country, but the thing is that I have some troubles with that. I had a small refund from them few months ago (technical problems as they called it) and it went to my friends account without any problems. I had the same situation with HMRC and it went well. Any thoughts? -
I had a bit of a battle as I think I narrowly missed being a victim of the 'refund spoof' but because I fought hard and won my appeal against the buyer who initially opened and won a 'Returns Case', I successfully got it reversed and they sent me the following message and I'm not sure how to interpret: ""We've reviewed your concerns and have reversed the outcome of the case. You don't need to take any additional action to reimburse eBay for the refund paid to the buyer, and eBay will make no further attempts to seek reimbursement from you. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. If you have other questions, please contact us. You can reach us by going to the eBay website and clicking "Help & Contact" in the upper right corner and then selecting "Contact eBay." Thanks, eBay""" Exactly what do they mean by their first line as they did actually return back to my account funds equal to the value of the sale - and if they are not coming back to me for reimbursement, who is going to pay the buyer who has since returned the item to the delivery company for insurance reasons but only AFTER ebay reversed it's decision against them? And if ebay isn't going to come back to me to take the refund and I can't refund because the option has gone since they've closed the case, How comes the buyer's out of pocket as this doesn't sit well with me either All really confusing. Although to be fair to ebay and the buyer - the buyer was acting rather 'oddily' as if they knew exactly how to play the Refund spoof and thankfully I followed the advice of others and checked with ebay at every aspect and I believe ebay did say they would be investigating the buyer further as they felt something was not right either. If anyone could shed some light on how ebay works once a Returns Case has been reversed and what their first line actually means, I'd be less confused Thanks in advance.
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Hello, I have accepted an offer from a refund plus interest from wonga. Does anyone know how long it takes for them to process the refund and put the money in my bank account? Thanks Paul
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Hello Today I needed to cancel order on floor panels that had value of around £2000 there was nothing wrong with them, well beside the fact I found similar quality panels for half of the price so it was obvious I would need to cancel my order with Carpetright as I'm not made of money just like most of the population. I went to the store with my order confirmation where I paid for the panels with cash(the panels were supposed to be delivered next week) I told the manager of the store I wish to cancel my order and that's where all of it starts. I've been told that I can cancel but I will be charged 20-25% of the order value which added to over £400 just for the cancellation and the explanation for this was the panels were ordered specially for me(Special Order) and the store wont be able to sell them now. I was rather unsatisfied with the fact and said this is too much which was countered with the response that even offering 25% charge is a sign of good will as the store has right to refuse cancellation. I would like to add that they failed to show me any term and conditions that stated charge of 25% but only a short snippet from a leaflet that says I can only amend order within 24 hours. After few minutes of arguments and call to regional manager by the shop manager they offered me a check for £1800 which I accepted as I felt I had no options left.( it will be sent by post within 7 days) My question is was actions of the store justifiable? Did they have the right to charge that much? Is there anything else I can do? Do I have right to a full refund? I can understand paying for handling but the price they came up with was ludicrous.
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Hi last month I was looking to purchase a new computer. I went to the CurrysPCworld website and found a machine that was suitable. Trouble was they were out of stock. Still browsing their website, I discovered they had my machine on their business website, but I had to join as a business retailer. I used my brother Business name. I joined up. I then ordered the computer and paid £1.119.58. A few days later, I received the computer, and carefully installed it after reading the manual. As I switched it on, I get an error message saying no signal on the monitor. I tried everything possible to get it to work. I even put another working monitor on it with same message. I even purchased a new DVI lead from Amazon thing it may well be a faulty lead. This was waste of money and got same message. I then contacted Currys PCworld support emails 4 times and all said message was was invalid. I found another email, and this was delivered. I then got a reply saying sorry, but need to check my leads and to pause on reboot and tell them errors on the screen. How can I read the details without a display Doughnuts. This went on for a few days, and then I get a message saying I need to get in touch with the Manufacturer FUJITSU. I told them I could not contact them as I'm totally deaf. I then told them to sort it out, and gave them 7 days to respond. No contact, so I asked them for a full refund and they can pick it up. We exchanged emails and it was obvious they will not be refunding me. I then got a message to say an engineer from PCworld will be coming to change the video card. I've refused this, and rejected the offer and just want a refund. I need a computer urgent and had to get a bank load to buy another. PC world say its a manufacturer and not there's Please can anybody give me some advice bearing in mind its a business Account Purchase Thanks Ray
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Hello All, I signed up with a GYM and within the gym also signed up with a personal trainer. I signed up for 20 sessions for 500£ and over the course of time, I used them all. During this time, I made friends with the personal trainer and he asked if I would like to sign up for another 20 and I was happy to. He asked if I could pay him cash as that would save him money and I did. For the first payment that I made in his bank account, I had received a acknowledgement on email but not for the second cash payment. There was no written agreement signed or emailed in either case. When I signed up, I mentioned to him and I might be changing house and in that case, would like to cancel mid way if I move too far and he said, Yes we can work out and he will refund me the money for unused sessions. After this, I got busy with work and travel and was off training for 2 months. I also suffered a ligament injury and a wrist injury. I consulted the GP who were not very helpful and just advised rest. I did another session with the PT and he said we can work around the injury but after the session, I felt pain. I saw a private physio who has advised against any heavy workouts and only Yoga for now for basic stretches for atleast 3 months which is recovery period. I requested my PT for cancellation of this arrangement and refund and he flatly refused saying these are no refund sessions and he offered 5 extra sessions which I cannot take. Please guide how to action further, I asked my physio as well and he said it is common curtsy for PT to return for unused sessions and in this scenario I am unable to use the sessions for an unknown period of time due to injury. I haven't moved house yet but I am moving in next 10 days All my exchanges with PT have been on text messages so far and I told him that I am not happy but I will not go to social media as it will be bad for his business and also told him he has never mentioned to me conditions of these sessions in writting or orally and his website also doesnt mention them. Since then he has taken his website also down. I am going to loose 500£ over 1 session which I have taken so far Thanks in advance. -
I bought a sink from an online retailer who told me that it would be delivered direct from the manufacturer, not a problem. The sink was received on the 17th May was opened and checked on the 18th. On close inspection there were scratches on it that would have noticed so emailed the retailer on the 18th May to reject it as damaged. 19th may they asked whether I wanted a refund or replacement - in the middle of a kitchen fit so had to but a replacement locally - said I wanted a refund. 20th May - images of damage requested. These were sent and acknowledged on the 22nd May. 23rd May told by retailer that the manufacturer were going to collect and would contact me in next few days. 29th May - I contacted the retailer to inform that no one had contacted me. 31st May - retailer confirms that the manufacturer are chasing the courier re collection 2nd June - I contacted retailer with the following - This is getting ridiculous now. It is over a week since you told me that Rangemaster were going to arrange collection. This is something that should take a couple of days at most. As the retailer my contract is with you so, not Rangemaster (the fact it was delivered direct is irrelevant) so can you arrange collection forthwith. I will give you a further 3 working days (until 7th June) to do this or I will look to take this further. 5th June - email from retailer to say that they only seem to have this problem with the particular manufacturer and have chased it again. 5th June - email from retailer to confirm that they have spoken to the manufacturer and collection is confirmed for the 19th June. 5th June - I emailed - Thanks for the update however I must say that I cannot believe that they could not get it collected prior to the 19th June. That is nearly a month since I reported the damage to you. I could get this packaged and dispatched the next day so can't see why they are taking so long. This is large item taking up space which we are constantly having to move to get to other things. I will also need to know the time of the collection as I cannot wait in all day due to work commitments. 6th June - reply form retailer - Good morning, I know it’s ridiculous! We have spoken to rep about this to see if they can make this any better. 8th June - voice mail from manufacturer asking to contact them. 9th June - called manufacturer who confirmed that collection would be on the 19th June to which I asked why so long and pointed out I could get it collected today - they did not have an answer and told me to contact the retailer. I told them it is a major inconvenience as I am having a lot of work done at the moment and the box is constantly having to be moved as it in the way. I know my contract is with the retailer but I think it is a joke that it will be over a month since rejection to collection and I would guess another week or 2 for the refund to be processed - probably have to argue about the P&P fees as well!! What are my options or my next course of action.
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