Hello I have read their returns policy but could not find information before posting here. I placed an order with TheHut.com. I then canceled order first thing next day. The order had not been sent out it was still in the processing stage. On the same day i canceled they sent message sorry we cannot cancel here is your returns information to send back. I would like to know even though i canceled order before it was sent out. Would i be entitled to be refunded for the postage for sending back? Thanks

HMRC warning to 300,000 late filers About 300,000 people who have failed to send in their tax returns for 2010-11 may have their goods seized. The UK tax body is sending warning letters to those who have now run up late-filing penalties of £1,300 for that year, under self-assessment. They can still pay, or ask for the penalty to be taken off their income in 2013-14 if they are in the PAYE system. More ...

Hello,the first please forgive me about my English i buy Acer laptop two years ago from BH. Couple of days before i pay for them in full my laptop get some problems with internal fan i decide to give them for repair. That was in this same day when i pay for them fully.. .And here is the problem, that was almost 9 weeks ago (should be between 4 and 6 weeks-that information give to me sale manager )and now im tottaly confuse. Every week i hear same story from BH team: "-it`s not our full. Repair center is in Manchester and laptop still is in repair..." Is there anyone who cann advice me about? What i supposed to do? Manny thank for help. Regards Mario

I recently got burned by a high volume seller on eBay to the tune of 255 quid who's using a loop hole with eBay returns policy. I ordered a Set Top Box from a UK company on eBay and paid via a CC on Paypal. The STB appeared reconditioned, was sold as new, and had a couple of major faults. Spoke to the company asking for a full refund. The company asked me to return the STB using their pre-paid postage. Which I did (I know I should have sent the STB using my own tracking. Live and learn . A couple of weeks later and no communication from the company I opened an eBay dispute. eBay forced the company to respond. The company said that they would issue a full refund once I return the STB and that I should dispatch it using my own postage tracking. 30 days later and eBay sided with the company stating that I didn't have permission to return the STB and had no proof that the company had received it. Once eBay rejects a dispute, eBay and Paypal will no longer listen to appeals. I spoke to the Royal Mail who claimed to have no way of tracking individual items using pre-paid first class business mail, only the total amount. Given that I have no proof that the STB was dispatched there's no way I can raise this with my CC company or start a small claims court case. My question is this. Having gone through this sellers neutral and negative feedback on eBay it's clear the above scenario has happened to a good few other buyers. No doubt getting my money back is not an option? But I would like to highlight this companies actions to Trading Standards or another body? There's evidence in their feedback month on month that the following is taking place, is any of this grounds for prosecution under distance selling regulations or other UK consumer law? * selling reconditioned goods as new. * asking sellers to return items using their pre-paid postage then claiming the goods did not arrive. * refusing to refund consumers that paid for return postage themselves. * providing a phone number and email address that is ignored. I posted on eBay's forum highlighting the loophole. They deleted it on the grounds that it encouraged others to break their TOS. eBay's disputes team: 'Seller is not breaking TOS.' eBay's community team: 'The loophole clearly breaks TOS'. As a last throw of the dice I sent a long email to eBay asking them to apologise for the way we were treated and asking them to look into the loophole. They claim to respond within 48 hours. That was 2 weeks ago. As I say this is effecting 20-30 people a month on eBay and they're the ones that are able to leave feedback, eBay's feedback period expires after 45 days. The seller draws out the dispute process so there may well be many more that are effected. I wasn't able to leave feedback. Thanks for your help

Hi, I bought some building supplies from an online merchant last month on a Friday, due for delivery on the following Monday. Over the weekend I decided I no longer needed them and rather than sign for them, I refused delivery. I emailed them after the weekend to let them know I was cancelling the order, and wanted a refund. Now they have turned around and said they will charge £80 as I refused to accept delivery. This was quite surprising as the original cost of delivery was only £35 anyway! Can they do that? I never signed for anything, gave written notice of my intent to cancel within seven working days and they have acknowledged that they have received the returned goods. The only thing in their terms and conditions says that if they have to arrange collection, they will charge £80, but the courier just sent them back as undelivered. Even then, compared to the original delivery cost, that seems rather excessive. Thanks in advance

In feb, I purchased a mobile phone from very. After approx 4 weeks, the screen was glitching and it kept turning itself off. I was told by VERY that I could not return it as I was out of the 28 day period. It would have to be repaired. It kept happening in the following week, so I parcelled it up as a return and a letter explaining and sent it back, as I felt a repair after this time was not acceptable. We received a call stating they had received it and a few days later it was credited back to my account, so I got a cheap replacement. In may we received a package and to my shock it was the mobile, with a letter stating they had found a fault but it had been repaired. The sim card and memory card was missing. I rang them and said I now had a replacement and did not need it and that if I had wanted a repaired phone I could have got one down the market. I was told that I could not send it back and that if I did, they would keep it for 6 weeks and then destroy it but I would have to pay for it??? I have written 2 complaints which have not even been acknowledged and I have been told they do not have to reply to my letters as they have spoken to me about it on the phone. The customer Service team are in serious need of training because the attitude was that bad, it reduced me to tears. after 3 days of switching the mobile back on, it is switching itself off again and I cannot turn it back on without dismantling it. I have been told that it has to be repaired AGAIN (up to 3 times) yet it has been added back to my account and I am being charged for it although I cannot use it. I am stuck with 2 phones and cannot believe I have to keep a phone which was faulty and still is faulty and have the hassle of keep sending it in for repair. It is 3 months old and I have used it about 5 weeks in total. What are my rights please???

Hi All, I bought an engagement ring for my fiancee from H Samuel. 0.5 carats, with a large stone and 3 smaller ones either side. Not bad, £900 represents a major investment for me, a decision I want to get right, so I was attracted by their 30 day coll off period. So I gave my fiancee her ring, and all was gravy, until I noticed it didn't really sparkle. Even in the sunshine. I've now had the ring properly checked out by an independent jeweller and they say the stone is off colour and has a massive flaw! nice. So when I took it back to H Samuel to claim a refund under the 30 day policy I was told I couldn't get i refunded due to it being worn and there being small marks, not scratches, but small marks on the underside of the ring. You can barely see them, even with an eyeglass. Ok, so I lost my cool a bit, but my main argument was how can you offer a 30 day policy with the caveat that it can't be worn? And anyhoo, I'm returning it due to a massive flaw in the diamond whereas they are complaining about tiny marks in the metal, which could probably be polished out anyway. It left off with the rude assistant telling me to come back at a later date when there is a manager present. Now, I'm thinking to get it polished by another jeweller so I can give it back in pristine condition. But then I worry they will say that I've then damaged the ring. Or should I just go back and stay calm and point out to them that they are a jewellers and can probably arrange to have it polished themselves, that a ring is meant to be worn, that's what rings are for, that I'm completely unhappy with this ring etc etc. Your advice is greatly appreciated. Thanks for reading.

Hi All, I purchased a Laptop from Argos and the picture in the booklet is different to the one I have received. I would have highlighted this at the time of purchasing but had my brother go and collect and pay it for me. The specification of the laptop is the same but the picture had a separate number pad on the right of the keyboard that I need. The laptop I received does not have this and generally looks allot cheaper. I have contacted Argos and they say that I can not have a refund or return the product as it did not come with a the 30 day money back guarantee. Therefore I have purchased a Laptop that does not suit my needs by way of and incorrect picture, 'false advertising' ? Any advise or help would be greatly appreciated. Peter

Hi, was looking for some advice. I purchased an OEM computer hard drive approximately 2.5 years ago from a well known online retailer (who I don't want to name quite yet). The manufacturer - Samsung - says they offer a 3 year warranty on their drives, both retail ones and OEM drives. They also say that drives they sell as system integrator drives have a 1 year warranty. The retailer offers only a one year warranty. My drive has developed a fault. First thing I did was try and organise a return online, but Samsung's site reject it as being a non-UK serial number. I contacted the retailer and explained that Samsung had rejected it. They refused to accept a return, saying they weren't bound by anything and that only offer a 1 year warranty in their T&Cs. I've been arguing with the retailer since on the basis that they sold me a Samsung OEM drive and that Samsung sell it as having a 3 year warranty. I know from doing research on this that the retailer will have bought grey market drives abroad and imported them, that's why Samsung reject the serial number. This certainly wasn't in the specification. I feel this then makes the retailer responsible. The retailer have agreed that they sold me an OEM drive and not a system integrator drive, but claim their specifications (which are no longer publicly visible as the product is no longer stocked) list this as a 1 year warranty and that they aren't bound to do anything. This they say overrides Samsung saying that an OEM drive has a 3 year warranty. I've tried claiming that SOGA applies and that the product doesn't match it's description, since it's sold as an OEM drive but only getting a 1 year warranty. Retailer denies this. Having discussed this back and forth, the retailer still deny liability of any sort but have issued an RMA as a "goodwill gesture" and that if a repair or replacement isn't feasible, then they'd only offer a proportional refund on the basis of the use I've had this far. Should I argue any further? Do I have a leg to stand on? What is a fair proportion? Any advice would be appreciated.

Hello, Hope you wonderful peeps can help out with this one.. Bought my 13 year old daughter a laptop for Christmas 2009. Purchased on 23 December 2009. Being a typical teenager, she spends most of her time in her room and it wasn't until end of November 2010 that my husband noticed when moving the laptop off the bed, that the end of the charger (original Toshiba charger) was red hot and on closer inspection saw to his alarm that the plug-in site and the surrounding casing of the laptop was melted and mishapen. He was obviously worried about fire hazard so took the laptop away and packed it up ready to return to Staples. When asked our daughter said it had been like that for "ages". Due to us both working fulltime we finally got to staples on 7th December and after examining it, (a few keys missing and some scratches though general wear) they took the Laptop to send to Toshiba. Toshiba phoned mid December saying someone was going to take a look and they'd get back to us. Had a phonecall from Staples today saying that Toshiba had emailed them to say the damage was caused by "Miss use" and the repair will cost £229. I dont understand how they can say the charger overheating and the laptop melting can be caused by misuse?The laptop was less than 12 months old when returned and has an obvious, dangerous fault. I know she hasn't been the most careful with the laptop and some keys were missing and some general scratches through wear and tear but that was not the reason i returned it! Atm the laptop is still with Toshiba. Can anyone please advise?