Showing results for tags 'dfs'.
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Hi guys, First of all, Happy New Year! I am looking at buying some sofas for my living room. I was looking at DFS sales, but then I couldn't help, but notice the horror stories of how many problems people were having with DFS's customer services and their 10 year warranty. I'm worried and need some recommendations of a whom i should buy from as i don't want a rubbish warranty that is useless when i need it. Can anyone please help or advice? Thank You -
My sister has just informed me that she sent a letter to First Direct about ppi on her finance when she bought furniture from DFS, they wrote back telling her that it was DFS that she needed to speak to. Is that right?
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Hi all, I'd like to see just what other people in the "know" think about this. I purchased a sofa from DFS on Finance. Within 4 days I had issued a complaint and they sent someone out to try and fix the problem, they didnt. Four times they had to return to try and fix the problem without any success. I rang the store manager and told him enough was enough, he asked to come and see it. He came out to view the sofa and agreed to exchange it for a new one or replace it for a total different sofa. Firstly I dont want another item that could turn out to be faulty because it means going through all this again, I appreciate it may never become faulty but I'm not willing to take the risk. Secondly we have spent several months now looking and trying new models out. We have yet to find one we can agree on. The problem lies in that the store manager claims it has to be of the same value or more, but that only leaves us an handful of sofas to choose from. My argument is why cant I choose one for another room of a lower value and go elsewhere to purchase one for my lounge? I'm obviously not going to spend £3000 on a sofa for the spare room to keep DFS happy. I asked the store manager what happens if I never find one that I like to replace the faulty one I've got and he says I have to make a decision now. I find this unfair, what do you think?
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Hi, I'm hoping you can help me.I brought 2 leather sofas from DFS almost two years ago and took out the additional 5 years cover for them.When they first delivered them I rejected them as the condition of the leather was terrible, full of scratches and marks. Eventually they came out and recovered both sofas. I then called them out last year as the colouring had started to come off the sofas, especially around the joins but also in other places and the stuffing in one sofa was terrible, the base had really gone soft. Again after much persuasion they came out and checked the sofa over, and then spent hours colouring in the areas that I had problems with and they have re-stuffed the sofa.However a year on, the sofas are again looking terrible. The colour has really started to go on the joins and in some areas the leather looks like its cracked and has like stretch marks in it. The cushion that they stuffed has also gone again.I plan on ringing them up this week to complain, but want to know my rights. This is getting very annoying and I don't want to have to keep ringing them up every year to come and fix it.Can I demand a new sofa? or at the very least some money back off this sofa as it wasn't a cheap one.Many thanks,
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