Thanks for that advice. I will get on the case right away.

Wow I have now had a response from Barclays (not bad for email them on Sunday night/Monday morning). The have made a goodwill gesture of just over half my claim. Of course I am not happy with that and wondered if at this stage anyone has experience of asking for a schedule of charges either side of the period they are claiming. What I would like to do is assess those figures first before making them an offer. Thanks for all the assistance I have received so far from members.

With Woolwich apparently switching over permanently to Barclays on 20/7 (new account details not yet received), who do I send my LBA to. I have been fighting with my schedule for nearly a month now and just want to get it off. The principle amount is correct but the interest can be different from one day to the next. I would prefer to send this by email as with a busy little one and work commitments I may drag my heels to send it by recorded deliver. I received my schedule from a Carla Rundle from Openplan. Has anyone had any dealings with her? Congratulations to all who have been successful in their claim in the last couple of months. Thanks

I got home last night to find a Schedule of charges from The Woolwich. Now the amount the shown on the cannot go through small claims. I am in the process of typing up the schedule to include interest charges once I have done that I will be send my request to them. I am quite surprised that they have responded so quickly I haven't had a chance to look through the website properly. I am intended to make a full claim rather than in £5,000 purportions. Has anyone done this and been successful? Thanks in advance.

Does anyone know what is the current response time once you send the S.A.R - (Subject Access Request) to the Woolwich? I sent mine by recorded delivery last week Saturday (12/5)

Hi y'all. Although I signed up some time ago it has taken me until now to finally try to get this claim on the road. I went through my statements last night but unfortunately have some missing (oh how I was looking forward to having them all - but thats life). Can someone let me know, whether I can claim beyond the 6 years? and if so, it is better to claim in one go or break them down in £5,000 claims? Looking forward to your responses.

Hi to all at CAG. I hope like many of you I will have a happy story to tell at the end of this journey against The Woolwich. Thanks for those responsible for this site for without which many of us would be incurring those horrid bank charges.