Hello...
Two things:
1. I have just received copy statements from Barclaycard, they are only up to June 2004, which is only 3 years ago and not 6 years, or even the life of the account. They attached a letter explaining why they haven't sent the statements from before June 04.
I have had the account since i was 18 years old and am now nearly 30 so should obviously have alot more statements to come.
The explanation they gave is as follows:
Statements from June 04 are stored on computer, however, statements prior are stored on on microfilm rather than computer. These take more time to search and reproduce. They said it would likely take up to 6 weeks!
They continue:
Statement requests are being processed in the order in which they have been received to seek to encure fairness. The Data Protection Regulator, the Information Commissioner, has been made aware of the position and knows that we are writing to you in these terms. The Information Commissioner is also aware that whilst we are endeavouring to supply this information as quickly as we can, we do not consider that the microfilm statements fall within the scope of the data protection act 1998. Nevertheless, we are happy to provide these as a gesture of good will.
What do i do now????? Do i wait the 6 weeks? Can i start my claim with the statments that i already have?
2. What do i do now i have received at least some of my statements? I understand i highlight all the charges and total them up? Is there anything i need to do? What about interest charges?
Can some advise please - thank you