Hi There,
I'm a long time lurker on these forums and looking for a little advice.
back in June last year I purchased a graphics card from Scan, the graphics card has worked fine since purchase when running on my system at the time. However in December I purchased a new monitor capable of running at a higher resolution, as soon as I started using this monitor my computer started crashing when playing games at the higher resolution.
So I opened a support call with the card manufacturer, went through some fault finding with them, the result of which is that they told me that the card is potentially faulty and that I should return it to Scan.
I raised an RMA with Scan and returned the card (at my own cost), Scan received the card and tested it and confirmed that the card was faulty. The then returned it to the manufacturer. The manufacturer received the card, reported 'No Fault Found', returned it back to Scan, who returned it back to me.
I received the card back yesterday (3 1/2 weeks have passed since I sent it off), put it back in my computer and as soon as I try to play any games at the higher resolution my computer instantly crashes. If I drop back down to a lower resolution my computer is rock solid.
I have contacted Scan, they tell me that all I can do is go through the whole process again i.e. return it to them (at my own cost), they will return it to the manufacturer etc. etc.
Can anyone advise where I stand on this? Due to the period of time from me buying the card to identifying the fault am I being reasonable in expecting them to fix it? Potentially the card was faulty from day 1, but I only identified the fault once I had a monitor capable of running at higher resolutions.
When I bought the card it was quite expensive (approx £200), but due to advancing technologies etc. it can now be bought for less than £100, is it worth me even arguing the point? Should I just give up and buy a new card?
Any help or advise greatly appreciated.