Received a letter from Siemens today saying that they will give me £20 for the first 2 missed appointments but will NOT compensate me for the 3rd one because the engineer correctly described my green door!!! There must be something I can do about this, I can't believe I give these people my hard-earned cash -- SOMEONE PLEASE HELP ME!!!

thanks for the reply chesham. whaddyaknow, i wasted yet another day for a gas engineer who didn't turn up. well, apparently he did but left straight away because the parking spots directly around me are designated residents parking. i had a permit available for him but as he didn't bother letting me know of his arrival i was not able to give it to him. for the record this was a "monitored" appointment and my mobile number was available to him. he clearly chose not to use it. grrrrr!!!! i'm now onto my 5th appt (this saturday supposedly -- fingers crossed). is that a record? i'm curious to hear from anyone who has had worse treatment and would like to know what the most compensation is that anyone has received in situations like this. there was a lady in the mirror today who had 3 missed appointments and got £120 compensation, £40 for each missed. has anyone done better?

hi all, i'm looking forward to spending another day today in a cold empty flat in the blind faith that a british gas/siemens engineer will actually turn up to do his job -- namely performing a gas check and changing my meter to a pre-payment one. this will be my 4th appt in as many weeks. the first two were missed because the man went to the wrong address (he described a property with an intercom and a mahogany door, both of which i do not have). said that as he could not gain access he left a card. by the 3rd appt he described the correct property but must have turned up, looked at it and not knocked as i was sitting inside with ears open for the slightest tap on the door. curiously, on this occasion he did not leave a card -- wonder why? i'm sure it's not because he knew that he was at the correct address and didn't want to risk me letting him in to actually do the work... anyway, i've been offered £40 for the first two missed appts. i understand that £20 per missed appt is standard so i expect it will be raised to £60 to cover the 3rd. however i find this to be totally unsatisfactory for what will now be 4 days off work and 4 weeks of missed rental income from this flat (i need this work done before i can rent my flat out), assuming that it doesn't drag on for a 5th appt. i know i'm not the only one who has experienced this level of 'customer appreciation' from british gas (their new ads are winding me up something rotten!) and would like some advice as to how to go about fighting for more compensation. any help would be much appreciated. thanks.