Hi all
Im hoping that someone could help me. I have been helping a friend with the process of reclaiming charges back. We sent letter for SAR on 08/03 and Abbey replied saying that they are looking into her complaint, so we wrote back saying that no complaint had been made as yet and that SAR was asked for and cheque had already been senton 08/03 with details of how long they had left (out of the 40 days). Their time to comply is up now so we have written non compliance letter. The problem we have is that Abbey have also written offering a GWG of £868, but as yet we have not asked for a refund, we have only written to them for SAR. I am not sure how to respond to GWG.
All help is much appriciated.