I have just called Nationwide and asked for a measly £120 back. They seem to have standard response now which is the OFT Test case means that any DD charges that are not the fault of Nationwide they will not pay. When i asked for the address i was put on hold and then they hung up. So i called back, got the ladies name to begin with and told her the story. She then gave me the following address... Members Liason Nationwide Building Society Nationwide House Pipers Way Swindon Wiltshire SN38 1NW Dont know if this is the right address or not.....

If i file online do i have to pay online as well? I have already prepared the paper copy of the court document. What else will i need? I have copies of all correspondence that i have snet along with recorded delivery receipts as well. I might as well get it all done now ready

LBA sent today. BRING IT ON!

LBA will be in the post in the morning !! HERE WE GO AGAIN WOOOOOOOOOOO YEAH heheheh thanks mate Sp00ks

ahhh its ok. I found the LBA

Hi Armsoft, thanks for that. I intend on taking them all the way. Aint no way im giving up on this one. Whats the LBA letter? I already have my N1 Claim Form filled in and ready to print out and file... oh yes.... im not walking away from this LOL. I sent the request letter for my money back on the 12th January recorded delivery. Thats why they have sent this recent letter through. So they would have had until the 27th to reply. Do i still have to wait until that date, given they have replied with the fob off letter? Thanks for replying my friend. Sp00ks

Please guys, can anyone help with this please? I need to know if i need to be looking at issuing court action or not. Thanks

Urgent Help Needed I have received quite a strange letter from Abbey this morning. It reads: - Dear Mr Fearnley, Thank you for contacting us and i am osrry that you have been so unhappy that you have felt you must complian. One of my team will be responsible for investigating your complaint and i have enclosed our Complaints leaflet, which explains our procedure for doing this. High quality customer service is of great importance to us at Abbey and we will do everything we can to resolve your complaint in a timely and satisfactory manner. I know it is important to you that we resolve your complaint quickly, but we want to complete a thorough investigation and sometimes this can take time. If we have not contacted you before then, we will write to you in four weeks to let you know what is happening. If you have employed someone to handle your complaint on your behalf, please note: employing a htird part complaint-handling firm, or a solicitor, or a financial adviser does not affect how we review your complaint. Please be aware that: Abbey does not charge you to investigate your complaint Abbey will not be liable for any costs incurred if you do decide to employ a third party to handle your complaint during this review Abbey, in general, will only make payment directly to the account holder(s) of your complaint is upheld and redress is due. Although i do not know what the outocme will be, i di hope that we will be able to find a solution that you are happy with. Yours Sincerley Andrew Hanson Business Manager. Is this just a fob off letter and shall i prepare to file in court? I sent my money reques tto them on the 12th January, by recorded delivery with a statement of interest charges. any help would be welcome please thanks guys and gals

Well, thats those totted up. My claim going in is for £1212.31 + £1.00 for the recorded delivery and the £10 fee they actually took from me for the statements. They omiited about 10 months worth of information from the paperwork they sent me, however i did have statements for that time period so i have used those to add in any other fees

Couple of questions guys and gals. Firstly, does anyone have a breakdown of Abbeys 3 letter codes? Also, can i claim back the £15.00 fees for unauthorised overdrafts that are on here Cheers Sp00ks

Well, Finally received my statements through today, 4 days before the 40 days was up. They tried to give me the mocrofiche speil, but i just sent the microfiche letter via recorded delivery and that seemed to do the trick. Im going to do all the maths now on how much they have (edit) me of

cheers

Just so i know, do i just add the 8% interest on the total amount of charges, or do i have to work it out a different way ? Thanks for any help Sp00ks

transactions or charges? if they were transactions, did you have to got through them yourself and get all the charges out ? Sorry to ask so many questions. I can beleive they have have kept the £10 cheque !! LOL. must remember to add that on the end with the 8% interest

did they mention the microfiche to you in your letter? if so, how did your older statements arrive? looks like the signature is a VERY bad photocopy on the paper LOL. I had no doubts it was a standard letter. I knew someone that worked at the bradford office of Abbey when all this started and they hired a team of people just to bosh out standard letters all day ! Cheers Sp00ks