In 2002 I got a Shabbey credit card with PPI I filled in the form but the PPI was never explained to me nor do I know what it does and does not cover I suspect I was in temp employment at the time. I called Shabbey credit cards last week and cancelled the PPI and the woman I spoke to was none too please about it (tough!!) as she pointed out several times the money is not protected, any advise if it is possible to get a refund of PPI. Insp C ps also asked for a copy of the original agreement to see what I ticked in the box, she said no problem copy on its way but I'm still waiting?

Hi Stacey Seems a stalling tatic if they have your name and address they will be able to find all your accounts asuming you haven't moved a few times. Keep at it and don't sign anything I don't see why you have too unless they have something to hide? I wish you the best of luck Insp C

Hi MFaulkner, The envelope contained copies of the microfiche statements with every transaction since I opened the account back in 2002 showing the date, tranaction and amount. I had to go through all the pages looking for charges took a while but well worth it. No running balance was shown just the amount of the transaction like xx/xx/06 Unpaid direct debit -£32.00 xx/xx/06 Cheque 0000111 -£10.00 xx/xx/06 Statement 99 produced xx/xx/06 ATM cash -£20.00 and so on... I had one month missing decided not to chase it not worth the time it would take to find it. Insp C

Hi, I have just started my claim with ShAbbey I initially request my previous statements in a phone call too which I was told no problem but there will be a charge for each one!!! no thanks I said. I think this was trying to put me off any way I read this board and sent by £10 in July eventually got a few statements and later a letter saying that's all in can have hmmm!!. Read a little more here and sent a reply that I wanted the microfiched statements also, heard nothing for ages until yesterday when a large enveloped arrived with details going back to 2002 when I started with ShAbbey. I totaled up the charges which amounts to £910 :o so now ready to sent letter asking for refund, I will let you know how I get on... Insp C