Can you accept verbally ? Or do you still have to send in the form ? This is for a credit card complaint , which may differ from the bank charges, I'm not sure how tho. Thanks for your help Karen

Personally, I would wait until the other statements have been issued and then submit your claim. As sending another letter will only issue them a further 14 days from the date of the 2nd letter. There maybe someone else on the site who can advise otherwise. go get em !

I have just been informed that after accepting an offer from th halifax Credit Card complaints department that there is no set timescale as to when they will be issuing my cheque for the amount. Their excuse was that they have such a high volume that they can't put a date on it. Is there anything legally I can do to get a timescale set ?

Thanks Rooster, much appreciated ! Someone told me that there is no need for the further 14 days after your preliminary letter. As they have made their decision. I succesfully claimed my bank charges back and only gave them 14 days, when they didnt respond I took them to court and it was all good. Another 14 days seem so excessive for company of their size. Has anyone had this experiance with the halifax

this Morning I received a letter following my claim for £550 from the Halifax for charges incurred in 2005 / early 2006. I was told that by signing the agreement I head read, understood and agreed to be bound by £25 charges for late payments. The letter then goes on to say that they will not be refunding my charges , and that since the OFT findings in August 2006, they have lowered their charges. Since that applied to none of my charges, as they were all incurred prior to that date, Can anyone give me some advice as to what steps I can take next to get this money back. Should I re-write to them, or as my 14 day deadline has now passed, Can I go straight to MCOL ? Any help is much appreciated. Thanks

Can anyone help with this at all ??

When sending my first letter claiming the charges , the template asks for an interest amount , is this all the interest applied to the account , or just the interest that would have been charged because of the Charges, In that case how would I would it out , would it be the amount of charges on that month's statement worked out with my APR ? Someone please help, I need to send the letter tommorow !!

I think I'm in the same situation , i'm claiming £1500. I sent my 13 days ago and i've had nothing back from them at all, Not even a phone call. They have 1 working day to respond to me , before I will be sending my LBA. (I actually haven't got the cash to take them to court right now, may have to borrow it) If you keep in line with your timescales you should be fine. If you don't receive a response , simply send your LBA (or your next letter) Did you get proof of postage ? I got my proof of postage , it's free, just go into the post office and ask for proof of postage and hand your letter over, they'll give you a receipt for it and post it off for you. Of course another Idea is to call the Halifax and ask if they have received your letter, May be a worth while idea telling them you had proof of postage anyway , this way they're more likely to admit they have received it.

Recv'd the Ackowledgement letter , We are sorry etc etc I'm going to write a letter stating this isn't an acceptable response and they only have 9 Days of my original 14 day deadline to respond before I issue court action. Should I mention that if they don't settle pre court there costs will increase significantly as I will claim contractual or 8% interest and also my court fee's ? Put the pressure on them a bit ? Cheers

There's a lot of talk recently about contractual interest , Is there anyone who has actually won their case and had contractual interest added in top ? Do you work out contractual interest like this.... (Amount of Charge x 29.9%) Obv Pro rata'd for any less / more than a year old. Can anyone help ?

Fantastic , Didnt really understand much of it , but got the general grasp, So is that something you have written into your particulars ? How exactly did you work it out (i.e. how much interest on each charge etc) Or is this something that is written into the claim particulars already ? If i'm claiming £1500 , hopefully it will be a significant amount. Cheers

When I sent my claim letter to the Halifax , I didnt include any interest, as I thought that only applied if applying to the court ? Is that right ? Hopefully if they take it down to the wire I can add my interest on at that stage.... ?

If it does end up where I have to issue a court claim , going down the MCOL route, It's gunna cost me £120 to register it, So I'm already claming £1500, Would the Halifax have to pay me that £120 back, even if they didnt put in a defence , and how would I go about requesting that ?

What if I was to give them no time after the inital 14 days , Then file my claim against them on the 15th Day ? Thus giving it enough time to get the cash before Xmas, Whilst were on the subject, Can I claim back charges from Credit cards I have paid off and cancelled ? Thanks

So you sent them a letter giving them 14 days , and then took them to court. I did actually say I would do that in my initial letter. What experiance with timescales has everyone else has between the time of your first refund request letter , and being paid out?