Not on any benefits, but ive just received a letter from smile dated the 20th it's the fastest reply i've ever had and it reads....
Dear Mr Read
I'm sorry you've felt the need to make a complaint. This is just to say that we'll be looking into it and a member of our Complaints Team will get back to you with a full response. This will be by phone, secure message or return letter.
However, as we are regulated by the Financial Services Authority i do need to make you aware of our complaints procedure.
If you go to our website at Redirecting to Smile Production Site, click on "talk to us", complaints is in the left hand menu. Here you'll find our full procedure.
Yours sincerely
Carol Roberts
Smile Complaints Team
Is this a standard letter and are they trying to confuse me or is this acceptance/ confirmation of the Letter - Preliminary approach for repayment?