Update - No reply received as requested within 14 days to LBA. Filled in claim via moneyclaim and added interest! Watch this space

Help! After reading issues I hope someone can help. My company received a CCJ claim which we defended as it had been partially paid and the balance disputed. The defence was hand delivered 24 hour before expiry date. The court claim it was not received until 5 days after expiry and judgement granted. The defence paperwork was received back in the post. I complained but was told no point in defending as they were adamant when it was received and judge would take their side with no evidence of delivery. Can I do anything? Thanks

Hello New to this and sent a DPA standard letter with £10 on 27th March. Had a reply today stating they will forward copy statements shortly. Extracts from their reply are: 'We are happy to waive any fees for the production of this information' 'Although many of our systems are automated, a "manual intervention" by HSBC staff may be required in a variety of situations including;account opening, dealing with corresponsence or telephone calls, when deposits or withdrawals are made over the counter at our branches and from time to time during account administration' Letter from Rebecca Janik, Service Quality Officer in Leeds.My branch is in Beckenham, Kent. They did not return my £10 and cheque sent not yet banked! so await the statements. Is this a standard reply re the manual intervention?

Thanks will keep you posted.

I have a joint account wityh my mum purely for her bills and nothing else. She controlled it but my name is on it also. I left her to manage but she let several Direct debits bounce etc. So I have taken a look as mentioned and found we can claim those charges back. As my name is also on the account I have sent info in my name as both can sign. I assume that would be ok.

Sent request to refund charges of £100 had a reply today offering £40. Accepted the £40 but asked about the rest via LBA...here we go! Small amount but every penny can count sometimes. Great site and great to see everyone helping each other. Very refreshing.

Hello I am new to this but started my own thread with Halifax but thought I would have a look at my mums old closed Abbey account. She is 73 was not able to handle her finances after my dad dies 5 years ago so I have taken over. Looking at one old statement, still within last 6 years, she incurred £244 worth of un lawful charges. God knows how much more there is so DPA letter plus £10 sent. Lets se the full picture and get some of her money back and give her a surprise treat!

Hello there! I am new to this forum but have spent several days exploring site and have started by sending LBA to halifax for £952.Decided to take the plunge. What a great site and great to see so many helping one another. Sorry to be boring but well done & will keep you posted. Also aiming to persue Woolwich and HSBC.