Had been disconnected from Orange for the last 6 weeks. Kept phoning up and getting through to India, and repeating my problems, aimlessly. Eventually got onto the escalation department, where a lady said she was now in control of my situation personally and would call me on a certain date. This never happened and when called she refused to take my calls. Eventually lost my rag and told them I was leaving, to which I was told I had to pay for the priviledge after everything that had gone on. They refused to give me a discount for the time I was disconnected and the lady, if that is what you can really call her, who dealt with the cancellation was rude and #*@$£*@~!!! I am now with Virgin, no MAC code required. phoned for it on Monday, had it on Wednesday the same week. Oh, you will have to send all your Orange equipment back, or they will charge you £100.

Just a note to say hello to everyone on this forum.I am at the start of claiming against my bank and was told this was an excellent site to join with a knowledgable and helpfull community.