I would say if you feel you have been a good customer, and had money in the bank, then if approached nicely you may be able to sway them that your business with them is worth more to them than a petty overdrawing. They wouldn't admit liablity of course and may ask you to sign away any future claims, for this matter, but for this sum is seems of little value anyway. Now might be a good time to have a friendly chat with one of their Customer Advisers about your money in their bank, and quietly discuss what they offer, versus other banks (you may want to research a few other banks rates). In time mention that the only thing that made you even look at other banks was this piddling matter. If you can get their attention then explain it briefly, like it isn't a crusade, then they may shift the balance in your favourite. A non-legal course of action, with no technical details, but it could work at the human level.

Unless the hotel has a zero% fixed price contract with the websites to be allowed to feature them?

Doesn't seem to be working at the moment...

Good Luck juejue!

Hi All, After arriving in the UK from NZ to marry my beloved, I was amazed how much she was losing in charges. It trying to find how to reduce this, i ran across CAG, and started getting the figures together. I have only managed to get full figures online for what i think are the two worse accounts (out of 15!), so i'm sending off DPA letters for all. The figures i have gotten total up to £4625, without interest. We'll see how it goes (standard level of initial trepidation). I want to thank all those that have added to CAG, it's been very very helpful. *Cheers*