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I sent abbey the standard letter stating that I wanted to claim back £7,000 worth of charges. They replied saying that they was unwilling to pay anything and if I presuded my account would be closed down. I then did the data disclosure and wrote to the financial ombudsman service asking them to look into it. I have noe received a letter from the financial obudsman saying Abbey are offering me £630.00 as a full and final settlement. What should I do next?

I have just posted my DPA and also filled in a claim with the finanacial obudsmun and posted that today. So I'm awaiting the outcome.

No. I am going to post the DPA tomorrow. Which letter do I need to post next can you post the link? Thanks

Hi can you help me I sent abbey the standard letter on the website saying what i wanted to claim back, why and under what legislation it falls. They replied with a 2 page letter basically saying Sorry we have given you cause to complain in relation to your charges. I regret to inform you that we cannot uphold your complaint. I have considered the points raised but they are in line with there T's & C's and it its not the first time I have got charges and I should of claimed before now.If it esclates into a county court judgement they may choose to close my account and if I'm still disstatisfied then contact the finanicial ombudsman. What do I do now?