Just to let you know, I sent the offer letter on Mon and recieved the money into my account on Thurs! Thank you everyone for your help. Carly Also can this be moved to the sucess area?

Thank you to everybody who has given me advice other the last few months. Only 2 accounts left to go now!!

I recieved a letter on Saturday offering me £1063, £30 less than I claimed for, though think this could have been my mistake. I have waited for this offer rather than going to court as was told on the phone the offer was ready to be sent out a few weeks ago. When I hadn't recieved it last week, I phoned up and said I was going to complain to the financial ombersman as they hadn't responded to my complaint in the 8 weeks it said on their website. My letter then arrived 5 days later, dated the same day as that conversation!! Now just got to wait for the money to arrive, I can't wait!!

My sister recieved a full offer today of £190. I am still waiting for mine, they said it will be with me by the end of the month so am gonna wait til then, then start court proceedings.

Is it ok to send off my prelim letter for my other 2 accounts now or should I wait until the first one I did is settled. I have just sent the lba for it? Also what are the charges called that are taken out at the end of each month for £28 when you have been overdrawn that month? Are the unauthorised overdraft charges? Thank you

I sent off my prelim on the 26th and it arrived the 27th. Mine is for £1093 adn my sister also sent hers off for £190. As the easter weekend falls in my 14 days should I not count those? Also is it best to ring customer services during the 14 days to check progress?

Also would you address the prelim to Stuart Higley or just to customer relations??

I am just filling in the spreadsheet with my charges, but at the top it says 'schedule of claim for charges' what do I put there? Thanks

I recieved some of my statements yesterday, I got all of the statements for my graduate account in a non ripped jiffy bag! Then in a separate envelope I recieved statements from feb 05 to now for my current account even though it has been open over 6 years, and nothing for my joint account. Also my cheque has not yet been cashed. Is it common to recieve statements all packaged separately or should I remind them of the rest of my request? Also I have added up my charges for the graduate account and have just over £1000, would people advise going ahead with that claim or keep all three accounts together? Thanks!

I rang Natwest today to enquire about the whereabouts of my statements. They said they had no record of recieving the letter but as I had the proof it was signed for the customer relations unit will contact me in about 48 hours. If they have lost it in the backlog they said they have, do I have to start again or do they still have to comply to the 40 days? Thanks

Customer Relations Unit 225 Shenley Road Borehamwood WD6 1TE this is the address i sent it to marcuz. I will phone tomorrow to remind them I'm still waiting, there are so many numbers on the contact pages, am I best to ring Customer Relations department on 0845 6052605? Thanks for all you help

Hi I have just began my claim. I sent off my letter asking for my charge details and £10 cheque on 26th Feb by recorded delivery and am still waiting for them to arrive, the cheque has not yet been cashed. I am claiming on 3 accounts, my graduate account, my current one and a joint one. Can I claim on all three at the same time? Thanks