2 parcels sent via MyHermes both damaged - 100% failure.. One of the items was a limited edition print (framed with glass) which was shattered so much that glass fragments are embedded in the 'paper'. during the tracking of the item they apparatenly attempted delivery on the 21st jan.. the recipient was in all day, a calling card was left (no-one knocked on the door). After phoning 5+ times the recipient spoke to the end point courier who advised he left the card to cover for a colleague... the attempt to redelivery never happend either and after all this it was significantly damaged on return to depot... Had they delivered when they had said they had attempted delivery the item would have been recieved intact - this surely is a breach? I had taken out enhanced compensation but they are refusing as glass is excluded... but imho the damage is such that being an exclude item is irrelevant notwithstanding the misrepresentation of the attpemted delivery. can any one advise on best route to claim compensation; small claims or CC ? thanks in advance