I'm sorry to hear of your loss. As other people have said you need to read the definition on your policy as to what is classed as an relative. All policies are different, and in a lot of cases you get what you pay for. If it doesn't state that it includes your cousin then you won't be able to claim. As an alternative you could try writing to the travel company and appealing to their better nature (if they have one), focusing on how much you were looking forward to your holiday, your disappointment with the insurance and the trouble it is causing you at this difficult time, and that you would expect more from reputable companies such as this, and that there will be no chance of repeat business from you or anyone that you know, or words to that effect. You might find that they will offer you something as compensation in order to protect their reputation, but i doubt you will get a refund though. Hope this helps.

Hello, just been sent the MacKenzie Hall "We are attempting to contact the above named person regarding a personal matter" letter. Probably like a lot of people was tempted to call in to have a go and give them the whole 6 years thing (the only debt it could be is circa 1996). But thanks to this site had second thoughts a put the letter in it's correct place, the bin. Anyway just wondering if anyone knows how MH generate these letters and where they source there info from? Reason I ask if that I normally reside overseas and in the last 8 years have only returned to the UK for more than a visit (ie for 6months plus) on 2 occassions and it just seems that each time I do return I get the same letter. Possible a coincidence, or maybe something more sinister? (Posted in other MH threads)

Hello, just been sent the MacKenzie Hall "We are attempting to contact the above named person regarding a personal matter" letter. Probably like a lot of people was tempted to call in to have a go and give them the whole 6 years thing (the only debt it could be is circa 1996). But thanks to this site had second thoughts a put the letter in it's correct place, the bin. Anyway just wondering if anyone knows how MH generate these letters and where they source there info from? Reason I ask if that I normally reside overseas and in the last 8 years have only returned to the UK for more than a visit (ie for 6months plus) on 2 occassions and it just seems that each time I do return I get the same letter. Possible a coincidence, or maybe something more sinister? (Posted in other MH threads)

Hello, just been sent the MacKenzie Hall "We are attempting to contact the above named person regarding a personal matter" letter. Probably like a lot of people was tempted to call in to have a go and give them the whole 6 years thing (the only debt it could be is circa 1996). But thanks to this site had second thoughts a put the letter in it's correct place, the bin. Anyway just wondering if anyone knows how MH generate these letters and where they source there info from? Reason I ask if that I normally reside overseas and in the last 8 years have only returned to the UK for more than a visit (ie for 6months plus) on 2 occassions and it just seems that each time I do return I get the same letter. Possible a coincidence, or maybe something more sinister? (Posted in other MH threads)

Hello, just been sent the MacKenzie Hall "We are attempting to contact the above named person regarding a personal matter" letter. Probably like a lot of people was tempted to call in to have a go and give them the whole 6 years thing (the only debt it could be is circa 1996). But thanks to this site had second thoughts a put the letter in it's correct place, the bin. Anyway just wondering if anyone knows how MH generate these letters and where they source there info from? Reason I ask if that I normally reside overseas and in the last 8 years have only returned to the UK for more than a visit (ie for 6months plus) on 2 occassions and it just seems that each time I do return I get the same letter. Possible a coincidence, or maybe something more sinister? (Posted in other MH threads)

Hello, just been sent the MacKenzie Hall "We are attempting to contact the above named person regarding a personal matter" letter. Probably like a lot of people was tempted to call in to have a go and give them the whole 6 years thing (the only debt it could be is circa 1996). But thanks to this site had second thoughts a put the letter in it's correct place, the bin. Anyway just wondering if anyone knows how MH generate these letters and where they source there info from? Reason I ask if that I normally reside overseas and in the last 8 years have only returned to the UK for more than a visit (ie for 6months plus) on 2 occassions and it just seems that each time I do return I get the same letter. Possible a coincidence, or maybe something more sinister?