Spoke to them just now they have advised that by Law they have to have a chance to repair or replace before they can refund is this true or are they fobbing me off?

But if they did offer a refund would they have to refund the warranty aswell?

Excellent that's what I was hoping for, Yes I did pay on my Credit Card aswell, should I be entitled to a refund of Warranty aswell or is that not covered? as i paid about £200 - £300 for it

I recently purchased a Sofa from SCS Sofas in December i then went on holiday for a month and by March the Sofa was falling apart I took out the extended warranty + called them to come and examine it, on examination by the upholsterer he said it shouldn't do that, and it wasn't on just one cushion it was on all 4 cushions of both Sofas, SFS have offered to replace the sofa but we don't particularly want the same one and there is no others we like in the store are we entitled to a full refund or not?

Do i actually need to send anything back with the AQ or just the form itself?

Hi my 1st post i've just sent off my AQ, but i was wondering has anyone actually been to court yet?